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Customer Success Operations Manager Jobs in Delafield, WI

CVS Health

Operations Manager

Milwaukee, WI

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Koru Health

Be Seen First

Operations Manager

Wauwatosa, WI · On-site

Contributing to Team Success - Actively participating as a member of a team to move the team toward ... Building Customer Loyalty - effectively meeting customer needs; building productive customer ...

Pattersoncompanies

Operations Manager

Waukesha, WI · On-site

Patterson isn't just a place to work, it's a partner that cares about your success. One of the ... Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May ...

Patterson

Operations Manager

Waukesha, WI · On-site

$77K - $100K/yr

Patterson isn't just a place to work, it's a partner that cares about your success. One of the ... Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May ...

Patterson

Operations Manager

Waukesha, WI · On-site

Patterson isn't just a place to work, it's a partner that cares about your success. One of the ... Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May ...

New

Patterson Companies

Operations Manager

Waukesha, WI · On-site

Patterson isn't just a place to work, it's a partner that cares about your success. One of the ... Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May ...

Patterson

Operations Manager

Waukesha, WI · On-site

Patterson isn't just a place to work, it's a partner that cares about your success. One of the ... Ensures that goods are received, stocked, and dispatched on time meeting customer satisfaction. May ...

New

FIS

Manager, Client Success

Milwaukee, WI · On-site

... the customer to inform product and gotomarket strategies Execution & Operational Excellence ... in customer success, account management or related roles * Relevant previous experience in ...

PuroClean of Burlington

Operations Manager

Burlington, WI · On-site

$65 - $90/hr

Manage and improve customer satisfaction, including the resolution of customer complaints ... A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their ...

SoftwareOne

Partner Success Manager

Milwaukee, WI · On-site

Manage the end-to-end journey for strategic partners - from initial onboarding and enablement to ... Customer Success, Sales Operations, Inside Sales or similar role; preference will be given to ...

PuroClean of Burlington

Operations Manager

Burlington, WI · On-site

$100K - $115K/yr

Manage and improve customer satisfaction, including the resolution of customer complaints ... A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their ...

SavATree LLC

Operations Manager

Mequon, WI · On-site

$65K - $75K/yr

Through our comprehensive lawn and tree care, we work hard to make sure our customers have ... We want everyone to be able to identify and achieve their own version of success, which means ...

2W Technologies, Inc.

Success Manager

Pewaukee, WI · On-site

We specialize in Epicor ERP, network architecture, managed cloud services, business analytics and cyber defense. Imagine you are a  Success Manager  for an innovative company working with the ...

Feldco Factory Direct

Operations Manager

Milwaukee, WI · On-site

Manage operations in order to maximize profitability, ensure product quality and delight our ... Create and maintain a customer focused environment. Handle escalated issues with a high sense of ...

Feldco Factory Direct

Operations Manager

Milwaukee, WI · On-site

... our customers through our products: windows, siding, and doors. Feldco, the #1 Window and Door ... Position Responsibilities: • Manage operations in order to maximize profitability, ensure product ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Delafield, WI

Customer Success Operations Manager information

See Delafield, WI salary details

$42.7K

$118.6K

$130K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Delafield, WI is $118,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,500.00 and $128,500.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What cities near Delafield, WI are hiring for Customer Success Operations Manager jobs?

Cities near Delafield, WI with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Delafield, WI as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $118,624 per year, or $57 per hour.

Operations Manager

CVS Health

Milwaukee, WI

$19 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,359 frontline employees who took The Breakroom Quiz

92nd of 113 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions:

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store's crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)


Required Qualifications

  • Deductive reasoning ability, advanced analytical skills and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skill
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications

  • Experience as a retail manager or supervisor


Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$19.00 - $29.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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