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Customer Success Operations Manager Jobs in Columbus, GA

Production Superintendent

Mauk, GA ยท On-site

$90 - $115/hr

Advise the Operations Manager of potential problems that might affect the plant's ability to ... customer success--ensuring a sustainable future for our company. All Covia Team Members are ...

Advise the Operations Manager of potential problems that might affect the plant's ability to ... customer success--ensuring a sustainable future for our company. All Covia Team Members are ...

Advise the Operations Manager of potential problems that might affect the plant's ability to ... customer success-ensuring a sustainable future for our company. All Covia Team Members are expected ...

Advise the Operations Manager of potential problems that might affect the plant's ability to ... customer success--ensuring a sustainable future for our company. All Covia Team Members are ...

Advise the Operations Manager of potential problems that might affect the plant's ability to ... customer success-ensuring a sustainable future for our company. All Covia Team Members are expected ...

Communicate with or to individuals or groups verbally andor in writing eg customers suppliers ... Operations Management Primary Location... 385 CALLAWAY CHURCH RD, LAGRANGE, GA 30241-9391, United ...

Showing results 21-40

Customer Success Operations Manager information

See Columbus, GA salary details

$39.8K

$110.7K

$121.3K

How much do customer success operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success operations manager in Columbus, GA is $110,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,900.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Columbus, GA?

For Customer Success Operations Manager jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Columbus, GA look for?

The top searched job categories for Customer Success Operations Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Customer Success Operations Manager jobs?

Cities near Columbus, GA with the most Customer Success Operations Manager job openings:

Production Superintendent

Covia-Holdings-LLC

Mauk, GA โ€ข On-site

$90 - $115/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Coviaโ€™s market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.

Covia is looking for a dynamic Production Superintendent who will have a positive impact on the Operations team at its Junction City, GA location. As a Production Supervisor, you will report to the Operations Manager and will directly lead and manage the production and shipping operations to ensure that output is maximized at the lowest cost while maintaining safety and quality requirements.

The successful candidate will have the following Key Accountabilities:
  • Accept personal responsibility for your own safety by working to maintain a safe work environment and evaluating all tasks utilizing the SLAM risk protocol. Report all near hit incidents, unsafe acts, or situations and injures immediately to the Operations Manager.
  • Administer all facets of the safety and health policies while adhering to the SLAM risk method within the sphere of all tasks.
  • Advise the Operations Manager of potential problems that might affect the plant's ability to produce in a safe and/or efficient manner.
  • Learn MSHA and Covia safety requirements and policies and ensure compliance.
  • Lead safety training in the form of group meetings or individual training.
  • Identify additional training needs for plant personnel and follow up on completion.
  • Manage production activities which can include:
  • Barge and Mobile Equipment Operations
  • Wet Processing and Float Operations
  • Drying and Screening
  • Bagging, Warehouse and Loadout
  • Lead the workforce to meet production goals, while minimizing cost and maximizing efficiency and productivity.
  • Work with other supervisors and ensure continuity of tasks and efforts from shift to shift.
  • Monitor manpower requirements and recommend changes.
  • Cross train and develop personnel to ensure redundancy.
  • Collect, check, and forward all necessary labor and operating reports.
  • Manage staff attendance and vacations in a staffing management software.
  • Log Safety Reports in safety tracking software.
  • Initiate and follow-up on maintenance requests and manage work orders in IFS.
  • Interact professionally with all Covia employees and customers.
  • Provide a positive image of Covia to the public.
  • Actively look for and promote opportunities to improve the operation.
  • Perform other duties as assigned.
The successful candidate will have the following Minimum Qualifications:
  • A minimum of 10 years production and shipping experience is required.
  • The ideal candidate will be a leader with prior experience supervising in an industrial or mining environment.
  • A demonstrated ability to work as part of a team.
  • The ability to communicate effectively with others.
  • Demonstrate proficiency with MS Office software.
  • Bachelor's degree preferred; high school diploma required.
Commitment to Our Culture Our core values - Safety, Team, Customers, Growth, and Courageโ€”guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer successโ€”ensuring a sustainable future for our company. All Covia Team Members are expected to:
  • Live the Life-Saving Rules.
  • Build high-performing work teams.
  • Focus on customers.
  • Demonstrate a growth mindset.
  • Do the right thing, always.
  • Excellent Healthcare Benefits โ€“ Medical, Vision, Dental
  • 401K with Company Matching
  • Paid Time Off + Paid Holidays
  • Disability Plans and Life / AD&D
  • Employee Assistance Program

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits.

An Equal Opportunity Employer

IND2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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