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Customer Success Operations Manager Jobs in Austin, TX

Feedonomics

Customer Success Manager

Austin, TX · On-site

Drive executive and operational engagement through business reviews, success checkpoints, and ... Risk Management, Escalations & Churn Mitigation * Proactively identify customer and commercial ...

Bigcommerce

Customer Success Manager

Austin, TX

Drive executive and operational engagement through business reviews, success checkpoints, and ... Risk Management, Escalations & Churn Mitigation * Proactively identify customer and commercial ...

Wise

Customer Success Manager

Austin, TX · On-site

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform - driving continuous improvement in how ...

Wise

Customer Success Manager

Austin, TX

As a Customer Success Manager, you'll own the operational strategy and execution for a portfolio of high-value banking and fintech partners on Wise Platform -- driving continuous improvement in how ...

Commerce

Manager, Customer Success Management

Austin, TX · On-site

$120 - $180/hr

Experience managing forecasting, business reviews, reporting, and operational performance * Strong understanding of Customer Success operating models, customer lifecycle management, segmentation, and ...

New

DealHub

Customer Success Manager

Austin, TX · Remote

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

NextGenEnergyJobs

Customer Success Manager

Austin, TX · On-site

$70 - $110/hr

At AlertMedia , we help organizations protect their people, operations, and brand. Requirements ... customer success management or account management * Experience in a Saas or Tech environment ...

ICON

Senior Customer Success Manager

Austin, TX · On-site

We're looking for a Senior Customer Success Manager to own relationships with our Titan customers ... Bachelor's degree in Business, Operations, Engineering, Architecture or a related field. * 8+ years ...

BigCommerce Pty.

Customer Success Manager

Austin, TX · On-site

$100 - $130/hr

Drive executive and operational engagement for named accounts through business reviews, success ... Risk Management, Escalations & Churn Mitigation Monitor customer health scores, usage data ...

New

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Austin, TX

Customer Success Operations Manager information

See Austin, TX salary details

$44.1K

$122.6K

$134.3K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Austin, TX is $122,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Austin, TX?

For Customer Success Operations Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Austin, TX look for?

The top searched job categories for Customer Success Operations Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Customer Success Operations Manager jobs?

Cities near Austin, TX with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Austin, TX as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $122,590 per year, or $58.9 per hour.

Customer Success Manager

SailPoint Technologies Holdings, Inc.

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.
The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint's product and services. This role is all about client satisfaction and is not a quota carrying sales position.
Description:
  • Manage the business relationship between SailPoint and assigned client accounts; responsible for overall client satisfaction
  • Provide coaching and advice to clients on the use of SailPoint's solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how Identity Security Cloud solves those problems.
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients' ongoing use and/or satisfaction with SailPoint's products and services
  • Provide strategic updates on clients' performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
  • Ensure maintenance contract renewal

Requirements:
  • Bachelor's degree or 1-3 years of experience in Customer Success
  • Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanor
  • Strong consulting skills. Ability to gather and analyze information and produce strategic insights into clients' organizational and technical challenges
  • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with a technical audience
  • Ability to set and communicate expectations; skill in mediating and resolving problems
  • Must be highly organized and able to prioritize and process a number of tasks concurrently
  • Ability to build lasting relationships based on trust
  • Takes ownership of customer issues and drives to resolution
  • Self-motivated, strong work ethic, creative, customer-centric personality

The Path to Success
30 Day Milestones
  • Upon completing SailPoint specific trainings, understanding the SailPoint products, core value, features, and use cases
  • Demonstrate proficiency in SailPoint's CRM tool, and articulating the value of Success Plans in delivering customer results.
  • Stakeholder Mapping: After meeting with key stakeholders (cross-functional and within the Customer Success Department), create and present a stakeholder map to demonstrate your understanding of how to maximize partnerships and collaboration workflows, including defining each member's role and responsibilities within accounts.

60 Day Milestones
  • Opportunity Identification: Identify adoption and expansion opportunities in 1-2 accounts using data-driven insights and present a mock QBR use case to leadership.
  • Account Prioritization: Demonstrate customer prioritization by categorizing your assigned accounts based on their needs, health score, and product maturity, then devise a tailored cadence of touchpoints based on this prioritization.
  • Portfolio Analysis: Complete a thorough account review for 5 accounts using Gainsight data to demonstrate an understanding of success plans for key accounts, analyzing customer health and churn risk.

90 Day Milestones
  • Sales Alignment: Identify and draft a plan of how to engage with Sales for an example of upsell, cross-sell, and expansion within one key existing account, along with expected close dates and a plan to translate that into a qualified lead.
  • Risk Sensing: Be fully able to identify renewal and forecasting risks across your book of business.
  • Strategic Courage: Demonstrate courage by asking uncomfortable, difficult, or "big" questions to both internal teams and customers to drive progress.

Travel:
  • Estimated from 10% to 25%

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-max, USD):
$59,700 - $100,654.00
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

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