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Customer Success Operations Manager Jobs in Texas

NinjaOne

Manager, Customer Success

Austin, TX · On-site

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Operational Excellence: * Utilize Salesforce to track team activities, forecast opportunities, and ...

Sparta Commodities

Customer Success Manager

Houston, TX · On-site

Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide ... S., Canada, and Mexico deliver personalized digital guest experiences while simplifying operations ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Operational Excellence: * Utilize Salesforce to track team activities, forecast opportunities, and ...

MVT Holdings

Implementation Intern

Sparks, TX · On-site

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Operational Excellence: * Utilize Salesforce to track team activities, forecast opportunities, and ...

ARM

Customer Success Manager

Austin, TX · Hybrid

The Customer Success Manager (CSM) plays a critical role in driving the technical, operational, and strategic success of Arm's largest hyperscaler Partners. Acting as a trusted advisor and program ...

MVT Holdings

Implementation Intern

Fort Bliss, TX · On-site

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

Island Company

Customer Success Manager

Dallas, TX · On-site

Customer Success Manager Island is the ideal environment for enterprise work -- security is ... Knowledge of network security, end-user experience, and operational IT processes. * Familiarity ...

MVT Holdings

Implementation Intern

Socorro, TX · On-site

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

MVT Holdings

Implementation Intern

San Elizario, TX · On-site

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

MVT Holdings

Implementation Intern

Horizon City, TX · On-site

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

Galderma

Customer Success Analyst

Fort Worth, TX · On-site

... operational excellence, compliance management, analytics, and process automation. Success in this ... Customer Success / Relationship Management (45%) * Deep understanding of assigned customer supply ...

New

MVT Holdings

$15/hr

This role works closely with Account Managers, the Customer Success team, and the Director of ... The intern will gain hands-on experience in customer success operations, reporting, communication ...

AxisCare

Customer Success Manager

Waco, TX · Remote

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Privy

Customer Success Manager

Austin, TX · On-site +1

We believe the best Customer Success Managers are curious, proactive, and genuinely invested in helping merchants grow. They build trust, solve meaningful problems, and continuously look for ways to ...

NinjaOne

Manager, Customer Success

Austin, TX · Hybrid

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Operational Excellence: * Utilize Salesforce to track team activities, forecast opportunities, and ...

Cyberbit

Customer Success Manager

Dallas, TX · On-site

The Customer Success Manager is responsible for building and maintaining strong relationships ... Cybersecurity knowledge and familiarity with security operations, methodologies, and products ...

AxisCare

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

Axis Care

Customer Success Manager

Waco, TX · On-site

- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...

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Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Texas

Customer Success Operations Manager information

See Texas salary details

$41.5K

$115.2K

$126.2K

How much do customer success operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success operations manager in Texas is $115,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,800.00 and $124,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Texas? For Customer Success Operations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Texas look for? The top searched job categories for Customer Success Operations Manager jobs in Texas are:
What cities in Texas are hiring for Customer Success Operations Manager jobs? Cities in Texas with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Texas as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $115,225 per year, or $55.4 per hour.

Manager, Customer Success

NinjaOne

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Description
About the Role
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.
Location: Hybrid remote in Austin, TX. In the office 4-days per week.
What You'll be Doing
Team Leadership and Development:
  • Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals.
  • Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
  • Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.
Strategic Account Management:
  • Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention.
  • Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
  • Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.
Drive Customer Growth:
  • Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
  • Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
  • Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.
Operational Excellence:
  • Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
  • Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
  • Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.
Customer Advocacy:
  • Act as a customer advocate, championing their needs and feedback within the organization.
  • Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
  • Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
  • Other duties as needed.
About You
  • 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
  • Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles.
  • Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
  • Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
  • Customer-focused, with a passion for providing exceptional service and value.
  • High levels of organization and the ability to prioritize tasks effectively.
  • Ability to work collaboratively with cross-functional teams and influence without direct authority.
  • Excellent written and verbal communication skills.
  • Experience in the SaaS/cloud industry or within the IT industry is a plus.
  • Experience with Salesforce,
  • You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams.

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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