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Customer Success Operations Director Jobs in Tennessee

Mosai

Sales & Customer Success Trainer

Nashville, TN · On-site

Reporting to and working closely with the Director of Training & Enablement, this role executes ... Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk ...

Genesys

Sr, Manager Customer Success

Nashville, TN · On-site

Experience building scalable Customer Success processes and operational frameworks * Ability to ... thrive in fast paced environments with evolving priorities Compensation: This role has a market ...

Repowr

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth ... This role is ideal for someone with a freight broker, carrier operation, or logistics background ...

REPOWR

Customer Success Manager

Chattanooga, TN · On-site

REPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth ... This role is ideal for someone with a freight broker, carrier operation, or logistics background ...

PILOT

Representative, Customer Success

Knoxville, TN · On-site

... operations, logistics and transportation, technology and digital innovation, construction ... ensure customer success * Develop a strong internal network and leverage cross-functional ...

McKesson

Customer Success Manager

La Vergne, TN · Remote

$20.30 - $33.83/hr

Role Overview The Customer Success Manager (CSM) is responsible for the day-to-day customer support ... The CSM is expected to build direct relationships with customers, lead initiatives to grow business ...

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the most commonly searched types of Customer Success Operations jobs in Tennessee?

The most popular types of Customer Success Operations jobs in Tennessee are:

What are popular job titles related to Customer Success Operations Director jobs in Tennessee?

For Customer Success Operations Director jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Tennessee look for?

The top searched job categories for Customer Success Operations Director jobs in Tennessee are:

What cities in Tennessee are hiring for Customer Success Operations Director jobs?

Cities in Tennessee with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Sales & Customer Success Trainer

Nashville, TN • On-site

Mosai
See more jobs at Mosaiexternal

Full-time

Posted 5 days ago

Job description

About Mosai
Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at https://www.mosai.com/
Position Summary
The Sales & Customer Success Trainer at Mosai is responsible for developing and delivering training programs that increase the effectiveness of client-facing teams across Sales and Customer Success. This role focuses on accelerating new hire onboarding, building consistent sales and customer engagement skills, and reinforcing best practices that drive revenue growth, customer retention, and expansion opportunities. The Sales & Customer Success Trainer facilitates instructor-led training, coaching sessions, role-play exercises, and ongoing skills development initiatives to improve individual and team performance. Reporting to and working closely with the Director of Training & Enablement, this role executes enablement programs and provides direct coaching and feedback to support employee growth and adoption of key processes and methodologies. While the initial focus is primarily on Sales enablement, the role also partners with Customer Success to strengthen customer relationships, improve retention, and support long-term client success. Success in this role is measured by onboarding effectiveness, skill adoption, employee performance improvement, and the overall impact of training programs on business outcomes.
Job Duties:
  • Deliver onboarding and training programs for new Sales and Customer Success team members, ensuring a structured and effective ramp to productivity.
  • Serve as the primary training resource for new hires, providing coaching, guidance, and ongoing development throughout the onboarding process.
  • Build, maintain, and continuously improve onboarding curricula covering product knowledge, sales methodology, industry expertise, and role-specific competencies.
  • Partner with Product, Product Marketing, Clinical, and other subject matter experts to develop and maintain product and industry training materials.
  • Create and deliver training programs that enable client-facing teams to effectively position new products, features, and company initiatives.
  • Facilitate instructor-led training sessions, workshops, role plays, and skill development exercises for Sales and Customer Success teams.
  • Coach Account Executives on prospecting, discovery, product demonstrations, objection handling, competitive positioning, negotiations, and closing strategies.
  • Support Account Management teams by developing skills related to renewals, expansion opportunities, value-based conversations, and customer retention.
  • Train Customer Success Managers on adoption strategies, business reviews, renewal readiness, risk mitigation, and customer growth opportunities.
  • Review customer-facing interactions, including recorded calls and meetings, to identify coaching opportunities and skill development needs.
  • Develop and administer certification programs to validate product knowledge, sales methodology, and customer engagement competencies.
  • Track onboarding progress, training participation, certification status, and skill development metrics to measure program effectiveness.
  • Partner with Sales and Customer Success leaders to identify performance gaps and deliver targeted training and coaching solutions.
  • Equip frontline managers with tools, resources, and coaching frameworks to reinforce learning and drive ongoing development within their teams.
  • Support the evaluation, implementation, and ongoing administration of learning management and enablement platforms.
  • Meet established training, onboarding, and enablement goals that support company growth, customer retention, and revenue objectives.
  • Other duties as assigned.

Minimum Requirements
  • Bachelor's degree from an accredited institution or equivalent professional experience.
  • 3+ years of experience in sales training, enablement, learning and development, or a client-facing Sales or Customer Success role with training responsibilities.
  • Proven ability to facilitate engaging in-person and virtual training sessions for diverse audiences.
  • Experience developing training materials, including guides, playbooks, talk tracks, demo scripts, certifications, training decks, online courses, assessments, and reinforcement tools.
  • Strong coaching and feedback skills with the ability to influence behavior change and improve performance.
  • Experience supporting and reinforcing a structured sales methodology.
  • Strong presentation, communication, and interpersonal skills.
  • Excellent organizational and project management skills with the ability to manage multiple initiatives simultaneously.
  • Ability to build effective partnerships and collaborate across Sales, Customer Success, Product, Marketing, and other cross-functional teams.
  • Self-directed work ethic, learning agility, and ability to thrive in a fast-paced, evolving environment.
  • Proficiency with business applications and productivity tools, including Microsoft Office.

Preferred Skills and Experience
  • Experience in healthcare, home-based care, healthcare technology, or SaaS environments.
  • Exposure to both Sales and Customer Success organizations and customer lifecycle processes.
  • Experience supporting teams in a high-growth or private equity-backed organization.
  • Familiarity with Salesforce, learning management systems (LMS), conversation intelligence platforms (e.g., Gong), and AI-enabled productivity tools.
  • Experience designing and implementing training programs, certifications, and onboarding frameworks.
  • Certification or formal training in instructional design, adult learning, facilitation, or a recognized sales methodology.
  • Demonstrated success coaching customer-facing teams to improve performance, productivity, and customer outcomes.

Physical Demands of Our Work Environment
  • This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
  • The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
  • The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at careers@mosai.com. We will make every effort to respond to your request for disability assistance as soon as possible.
Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.

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