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Customer Success Operations Director Jobs in Georgia

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Director of Customer Success Effective Date: 06/30/2026 About Itential Itential is the leading ... We enable enterprises and service providers to automate their operations through both deterministic ...

Chick-fil-A

Operations Director

Atlanta, GA

$24 - $30/hr

The Operations Director role at Chick-fil-A West Paces Ferry will report directly to the Owner ... Meet monthly customer satisfaction goals * Ensure clean and safe environment * Serve guests quickly ...

Chick-fil-A

Operations Director

Brunswick, GA · On-site

$63K/yr

... and customer service. Coaching environment with large focus on team member development and ... Key Characteristics and Critical Success Factors * The above responsibilities completed correctly ...

ITW Pro Brands

Operations Director

Tucker, GA

$142K - $237K/yr

Ensure operations meet customer and company quality standards * Drive strong customer service ... success * Bachelor's degree in a technical field (Mechanical Engineering preferred) * Strong ...

Chick-fil-A

Operations Director

Brunswick, GA · On-site

$63K/yr

... and customer service. Coaching environment with large focus on team member development and ... Key Characteristics and Critical Success Factors The above responsibilities completed correctly ...

Genlogs

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager GenLogs is a hardware, software, and data company building the next ... operational workflows and business goals, and ensure they realize measurable value from GenLogs ...

Peak Fitness Solutions

Operations Director

Atlanta, GA · On-site

$52K - $85K/yr

The Operations Director position is a corporate-level role with a respected, fast-growing fitness ... Superior sense of "white-glove" customer service * Working knowledge of Google Business tools ...

Balfour Beatty

Operations Director

Savannah, GA · On-site

The Operations Directors achieves results that promote business success through leading their teams in our company's We Care culture. What you'll be doing * Accountable for achieving budgeted ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Director JobsCustomer Success Operations Director Jobs in Georgia

Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.
What are the most commonly searched types of Customer Success Operations jobs in Georgia? The most popular types of Customer Success Operations jobs in Georgia are:
What are popular job titles related to Customer Success Operations Director jobs in Georgia? For Customer Success Operations Director jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Director jobs in Georgia look for? The top searched job categories for Customer Success Operations Director jobs in Georgia are:
What cities in Georgia are hiring for Customer Success Operations Director jobs? Cities in Georgia with the most Customer Success Operations Director job openings:
Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Georgia as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager

Canary Hiring Technologies

Atlanta, GA • On-site

$70K - $95K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 13 days ago

Job description

Customer Success Manager - First Customer Success Hire | Software Startup
$70,000 - $95,000/year + Bonus
Hybrid in Atlanta | Full-time
HR Tech | SaaS | Customer Success
About the Role
Join our fast-growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover and hire better talent using our innovative platform. Ground-floor opportunity with significant career growth potential.
Compensation & Benefits:
Competitive salary: $70,000 - $95,000 based on experience
Performance Bonus
Health, dental, and vision insurance
PTO
Work Environment:
Hybrid work environment, but strong preference for candidates who live close enough to walk, bike or scooter to the office. We will help the successful candidate move near to the office.
3 days in the office are expected. Most of us are here 4 or 5 days. Friday is Fun Shirt Friday.
Fast-paced startup culture
Growth Opportunities:
Shape the customer success function from day one
Direct access to founders and leadership team
Potential to build and lead a team as we scale
Exposure to all aspects of startup operations
About Our Company
We're a software startup transforming how employers hire and retain top talent. Our platform combines data analytics with proven engagement strategies to help companies build stronger teams and reduce costly turnover.
Company Culture
Customer-first mindset in everything we do
Data-driven decision making
Transparency and open communication
Ownership and accountability
Fast learning and continuous improvement
Our Recruiting Process:
1. A person will review your resume'
2. Those who pass the first screen will receive an AI interview call to ask about basic screening questions.
3. Those who pass the second screen will receive a video interview about specific customer success topics.
4. The next step will be a person to person interview conducted over the web.
5. The final step is an in person office interview.
Thank you for considering Canary Hiring Technolgoies and good luck!

Requirements/Responsibilities

Key Responsibilities
Manage customer relationships from onboarding through renewal.
Drive product adoption and ensure customers achieve hiring and retention goals.
Build customer success processes, playbooks, and training materials from scratch.
Analyze customer data to identify trends and improvement opportunities.
Partner with Sales, Product, and Engineering teams on customer feedback.
Create and track success metrics (NPS, retention, adoption rates, ROI).
Identify upsell and expansion opportunities within existing accounts.
Required Qualifications
3+ years in customer success, account management, or client-facing B2B roles
SaaS experience required
Proven track record managing multiple accounts and driving retention
Strong communication and relationship-building skills
Proficient with CRM systems and data analysis tools
Bachelor's degree
Preferred Qualifications
B2B SaaS customer success experience
HR technology or talent acquisition software background
Experience building CS processes at early-stage companies
Familiarity with people analytics or employee engagement platforms
Bonus, experience with AI agents

Special Instructions

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a optionally a Cover Letter.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

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