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Customer Success Operations Analyst Jobs in Seffner, FL

Qualifacts

Customer Success Manager

Tampa, FL

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Excellent analytical and problem-solving skills with the ability to provide quick resolution to ...

EverDriven

Customer Success Manager

Tampa, FL · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school ... Excellent problem-solving and analytical abilities to understand client needs and provide effective ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Chase

Customer Success Associate

Tampa, FL · On-site

Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC ... operational processes. * Preferably direct transfer agency and alternative fund servicing ...

New

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

FocusKPI

Marketing Operations Analyst

Tampa, FL · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

FocusKPI

Marketing Operations Analyst

Tampa, FL · On-site

As a Marketing Operations Analyst on the Marketing Operations & Technology team, you'll help share ... customer data platform (CDP). The ideal candidate is innately curious and passionate about ...

Socket.dev

Customer Success Associate

Tampa, FL · On-site

$80 - $100/hr

Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC ... operational processes. * Preferably direct transfer agency and alternative fund servicing ...

Posted today

JP Morgan Chase

Customer Success Associate

Tampa, FL · On-site

Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC ... operational processes. * Preferably direct transfer agency and alternative fund servicing ...

New

Olgoonik Corporation

Sr. Operations Analyst

Tampa, FL · On-site

The Operations Analyst Sr. is responsible for and will oversee the development and analysis of ... mission success. * Act as a principal advisor to develop and directly integrate advanced IT ...

QinetiQ US

Operations Analyst - JR

Tampa, FL · On-site

$80K - $90K/yr

Partnering with our customers, we help save lives; reduce risks to society; and maintain the global ... We are committed to supporting your success in both your professional and personal lives. Far ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

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Showing results 21-40

All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Seffner, FL

Customer Success Operations Analyst information

See Seffner, FL salary details

$12

$29

$49

How much do customer success operations analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer success operations analyst in Seffner, FL is $29.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $35.43 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Seffner, FL look for?

The top searched job categories for Customer Success Operations Analyst jobs in Seffner, FL are:

What cities near Seffner, FL are hiring for Customer Success Operations Analyst jobs?

Cities near Seffner, FL with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Seffner, FL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,583 per year, or $29.6 per hour.

Customer Success Manager

Qualifacts

Tampa, FL

Full-time

Posted 17 days ago

Key responsibilities

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts and manages customer escalations.

  • Ensures consistent data capture from Customers, communicates insights internally, and assesses customer satisfaction to inform renewal and churn risk.

  • Builds relationships with key customers to promote training, marketing events, and leverage customer knowledge for product and community benefits.

Job description

Job Description:

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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