ZipRecruiter

Log In

1

Customer Success Operations Analyst Jobs in Draper, UT

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

Work closely with product + engineering to improve outcomes What we're looking for Analytical * Y ... push customers to change how they operate What success looks like * Your accounts expand ...

Pear

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Data-savvy-comfortable reading usage trends or digging into account analytics * Experience managing ...

Pear VC

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Data-savvy--comfortable reading usage trends or digging into account analytics * Experience ...

PEAR

Customer Success Manager - Piston

Lehi, UT · On-site

Customer Success Manager What you will be doing: * Onboard & Activate New Customers: Guide new ... Data-savvy-comfortable reading usage trends or digging into account analytics * Experience managing ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ... Strong financial and analytical capabilities with experience translating customer and revenue data ...

Revver

Customer Success Manager

Lehi, UT · On-site

$70 - $100/hr

Customer Success Manager Mid-Market & SMB | Renewals & Expansion | Lehi, UT (preferred) The Company ... What You'll Do Renewal Operations (SMB) * Own the end-to-end SMB renewal motion: generating quotes ...

Buyerlink

Call Operations Analyst

American Fork, UT · On-site

... customer support efficiency, agent effectiveness, and overall call operations. In this role, you ... As a One Planet Group company, Buyerlink proves that business success and the betterment of ...

Buyerlink

Call Operations Analyst

American Fork, UT · On-site

... customer support efficiency, agent effectiveness, and overall call operations. In this role, you ... As a One Planet Group company, Buyerlink proves that business success and the betterment of ...

NextDeavor Inc.

Contract Operations Analyst

Lehi, UT · Hybrid

$28.73 - $35.92/hr

Contract Operations Analyst Full-time Lehi, UT, US You'll be joining Adobe on a contract ... Support customer account management, contract validation and execution, order processing, invoice ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ... Strong financial and analytical capabilities with experience translating customer and revenue data ...

NetDocuments

VP, Customer Success

Lehi, UT · On-site

Customer Journey & Operational Excellence * Establish the operating rhythms, playbooks, health ... Strong financial and analytical capabilities with experience translating customer and revenue data ...

Chargezoom

VP of Customer Success

Salt Lake City, UT

$165K/yr

Strong analytical skills with the ability to translate data into actionable insights. * Exceptional ... Experience with customer success software and CRM tools. * Can create a customer lifecycle ...

previous page

Showing results 41-60

All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Draper, UT

Customer Success Operations Analyst information

See Draper, UT salary details

$13

$31

$52

How much do customer success operations analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer success operations analyst in Draper, UT is $31.56, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $37.74 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Draper, UT look for?

The top searched job categories for Customer Success Operations Analyst jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Success Operations Analyst jobs?

Cities near Draper, UT with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Draper, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,635 per year, or $31.6 per hour.

Customer Success Manager

Broccoli AI

Lehi, UT • On-site

$95K - $120K/yr

Full-time

Re-posted 13 days ago

Job description

About Broccoli AI
At Broccoli, we're building AI teammates for the people who build and maintain our world.
We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done.
Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan.
Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built.
Today:
  • Hundreds of contractors rely on Broccoli every day.
  • We've grown to $15M+ ARR in under two years.
  • We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry.
  • We're backed by Khosla Ventures and Y Combinator.

We're still just getting started.
AI Success Manager - Broccoli AI
This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR.
What you'll do
  • Own a portfolio of customers (SMB → enterprise)
  • Drive adoption and usage of Broccoli's AI agents
  • Identify and execute expansion opportunities:
    • More call volume
    • More products (inbound, outbound, QA, etc.)
    • More locations
  • Monitor account health using data (usage, bookings)
  • Run onboarding and ensure fast time-to-value
  • Work closely with product + engineering to improve outcomes

What we're looking for
Analytical
  • You're comfortable with data and metrics
  • You can quickly understand what's working vs not

Operator mindset
  • You don't wait for instructions - you figure things out
  • You think in workflows and outcomes, not tasks

AI-native
  • You use tools like Claude to move faster and automate work
  • You look for leverage in everything you do

Revenue-oriented
  • You understand your job is to grow accounts, not just support them
  • You're comfortable identifying and pushing upsells

Customer-focused (but not soft)
  • You care about customer outcomes - revenue, bookings, efficiency
  • You're willing to push customers to change how they operate

What success looks like
  • Your accounts expand consistently
  • High product adoption and usage across customers
  • Low churn, high NDR
  • Customers see clear ROI from Broccoli
  • You manage more accounts over time without losing quality (through systems + AI)

Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.

Apply