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Customer Success Operations Analyst Jobs in Draper, UT

Lumion

Customer Success Manager

South Jordan, UT · On-site

Customer Success Manager | Full Time, In-Person, South Jordan, UT Lumion is a leader in innovative ... Our mission is to empower trade and technical schools to offer the most trusted operational ...

Moog, Inc.

Cloud Operations Analyst

Salt Lake City, UT · On-site +1

We cordially invite you to join our ongoing success. Visit to gain further insights into our ... Using a customer focused approach, troubleshoot and resolve Cloud-related issues in a timely manner

Coalition, Inc.

Customer Success Manager

Provo, UT · On-site

$57K - $65K/yr

... join our customer success team. Candidates in this role will be accountable for providing the ... Partner with Team Leads and Operations to identify knowledge gaps, propose training topics, and ...

Moog

Cloud Operations Analyst

Salt Lake City, UT · Remote

We cordially invite you to join our ongoing success. Visit to gain further insights into our ... Using a customer focused approach, troubleshoot and resolve Cloud-related issues in a timely manner

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Wolters Kluwer

Customer Success Manager

Draper, UT · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Canals

Customer Success Manager

Lehi, UT · Remote

Organized, analytical, and proactive -- you spot risks early and act quickly. * Experience ... operational efficiency in complex business systems. Why Join Canals We're building software that ...

Wolters Kluwer

Customer Success Manager

Draper, UT

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... operational issues. * Experience with data analysis and providing consulting services. * Exhibit a ...

Press Ganey

Consulting Operations Analyst

Provo, UT · On-site

... their customers and employees. Like all great companies, our success is a function of our people ... The Consulting Operations Analyst plays a critical role in supporting our consulting organization ...

Energy Exemplar

VP Customer Success

Salt Lake City, UT · On-site

The Vice President, Customer Success - Americas is a strategic, revenue-focused leader responsible ... Gather customer feedback, analyze data, and engage directly with customers to understand regional ...

Cypress HCM

Finance Analyst

Draper, UT · On-site

$40 - $46/hr

Finance Analyst This is an exciting opportunity to join a growing global company in the cloud-based ... Orchestrate and oversee close collaboration with Sales Operations, Customer Success Operations, and ...

Press Ganey

Consulting Operations Analyst

Provo, UT · On-site

... their customers and employees. Like all great companies, our success is a function of our people ... The Consulting Operations Analyst plays a critical role in supporting our consulting organization ...

Broccoli AI

Customer Success Manager

Lehi, UT · On-site

$95K - $120K/yr

Work closely with product + engineering to improve outcomes What we're looking for Analytical * Y ... push customers to change how they operate What success looks like * Your accounts expand ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Draper, UT

Customer Success Operations Analyst information

See Draper, UT salary details

$13

$31

$52

How much do customer success operations analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer success operations analyst in Draper, UT is $31.56, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $37.74 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What job categories do people searching Customer Success Operations Analyst jobs in Draper, UT look for?

The top searched job categories for Customer Success Operations Analyst jobs in Draper, UT are:

What cities near Draper, UT are hiring for Customer Success Operations Analyst jobs?

Cities near Draper, UT with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you
Infographic showing various Customer Success Operations Analyst job openings in Draper, UT as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,635 per year, or $31.6 per hour.

Customer Success Manager

Lumion

South Jordan, UT • On-site

Other

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Customer Success Manager | Full Time, In-Person, South Jordan, UT

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

Position: Customer Success Manager

The Role: We are a fast-growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion's solutions, and identify opportunities for expansion that deepen each school's impact. You must be self-motivated, set ambitious goals, and over-deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly-talented, driven, intense, and bold team. Your compensation will include equity ownership.

Employment Type: Full-time, in person in South Jordan, Utah

Key Responsibilities Partner Management and Strategy
  • Develop and execute strategic success roadmaps aligned with partner goals
  • Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
  • Proactively identify risks and surface opportunities using data and KPIs
  • Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
  • Track partner usage and promptly engage when a drop in activity is detected.
Onboarding and Growth
  • Lead successful onboarding of new partner schools
  • Ensure partners quickly achieve value and are set up for long-term success
  • Identify upsell opportunities and pass leads off to Revenue Team
Cross-functional Collaboration
  • Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
  • Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
Support and Relationship Management
  • Serve as the first point of contact for partner inquiries and issue resolution.
  • Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
  • Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.
Qualifications Required
  • 2–3 years of experience in customer success, partner management, account management, or a similar role.
  • Proven success managing multiple stakeholders and driving adoption at scale.
  • Strong project management skills with the ability to meet tight deadlines.
  • Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
  • Organized, detail-oriented, and driven by operational excellence
  • Strategic thinker with strong execution skills and the ability to lead through influence.
  • Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
  • Passionate about improving educational access and outcomes through technology.
  • A confident communicator who can distill complexity into actionable insights.
Preferred
  • Experience in SaaS, fintech, or edtech environments.
  • Experience working with post-secondary, trade, or vocational schools.
  • Knowledge of student financing, including loans or Income Share Agreements.
  • Background in education, admissions, or school operations.
  • Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
Benefits
  • Unlimited paid time off
  • Generous benefits allowance
    • Health Insurance Reimbursement
    • 401(k) plan
    • We'll pay your cell phone and home internet bill up to $200
    • $100/month toward your personal wellness (however you define it)
    • Paid Maternity and Paternity leave

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