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Customer Success Manager Jobs in Wayne, NJ (NOW HIRING)

ChargeAfter

Customer Success Manager

Manhattan, NY

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site +1

As the Customer Success Manager , you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

As the Customer Success Manager, you will play a critical role within the ChargeAfter Customer Success team, focused on maximizing customer value by driving adoption, performance, and long-term ...

Dotdigital

Customer Success Manager

NY · On-site +1

As a Customer Success Manager, you will be responsible for developing and executing strategies to drive revenue growth and ensure customer success for our top-tier clients. This role provides ...

Chartbeat, Inc.

Customer Success Manager

New York, NY

$100K - $125K/yr

About the Role The Customer Success Manager, FatTail, is responsible for ensuring high levels of customer satisfaction, retention, and commercial expansion across the North America FatTail customer ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their ...

Zift Solutions

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Ivalua

Customer Success Manager

New York, NY

Customer Success Manager (New York, NY - US) Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of ...

Unifyr

Customer Success Manager

Manhattan, NY · Remote

Customer Success Manager Recruiting Manager: Vice President Customer Success Department: Customer Success Hours / Base: Full-time / US / Remote Role Specification Role Purpose: Unifyr is looking for ...

Axle

Customer Success Manager

Manhattan, NY

Customer Success Manager Axle is looking for a Customer Success Manager who will lead the successful onboarding, adoption, and ongoing success of our automotive clients, helping them integrate and ...

Luma AI

Customer Success Manager

Manhattan, NY

Customer Success Manager This is a rare and foundational opportunity to be an early Customer Success Manager at Luma. You will be a foundational member of our growing customer success function ...

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All JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Wayne, NJ

Customer Success Manager information

See Wayne, NJ salary details

$32.2K

$82.4K

$138.8K

How much do customer success manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success manager in Wayne, NJ is $82,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Wayne, NJ? The most popular types of Customer Success jobs in Wayne, NJ are:
What job categories do people searching Customer Success Manager jobs in Wayne, NJ look for? The top searched job categories for Customer Success Manager jobs in Wayne, NJ are:
What cities near Wayne, NJ are hiring for Customer Success Manager jobs? Cities near Wayne, NJ with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Wayne, NJ as of May 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $82,381 per year, or $39.6 per hour.
Customer Success Manager

Customer Success Manager

Lawyer.com

Basking Ridge, NJ • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 13 days ago

Job description

Customer Success Managers are the bridge between sales and customer success. You will provide support for transitioning prospects into active users, often acting as a go-between with other departments within your company, such as marketing or product management. In addition to supporting clients during onboarding, you will foster long term relationships to drive extended customer success.

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications. You should also be able to communicate clearly with customers to create strategies that grow our customer base. Customer Success Managers also work closely with Sales Representatives to close deals and identify upsell opportunities with their client book.

Requirements

  • Proven work experience as a Customer Success Manager or similar role
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate to the use of the product or service
  • Accountability and personal organization are essential
  • Experience in managing a diverse portfolio of clients, and their success with our products.
  • A communications or marketing degree is preferred

    • Benefits


    • Very competitive salary and bonuses
    • Stock options
    • Generous vacation policy including up to 8 weeks long service leave.
    • Medical, dental and vision healthcare insurance
    • Health-oriented work environment including sit/stand electric desks/treadmills.
    • Fun company events, theme Fridays, summer hours, voted a best place to work in NJ
    • Streamlined management reporting and decision making