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Customer Success Manager Jobs in Hackensack, NJ (NOW HIRING)

Selr LLC

Customer Success Manager

New York, NY

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

Justworks

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Justworks

Customer Success Manager

New York, NY

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Clever Devices Ltd.

Customer Success Manager

Woodbury, NY · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices ...

Zipher

Customer Success Manager

Manhattan, NY · On-site

$80 - $120/hr

Customer Success Manager Location: New York We're looking for an exceptional Customer Success Manager to help Zipher's customers get measurable value from our platform. In this role, you'll work ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

FlowX.AI

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed ...

Healthix

Customer Success Manager

Manhattan, NY · On-site

$80 - $100/hr

Customer Success Manager REPORTS TO: Director, Customer Success DEPARTMENT: Customer Success HOURS: 40 Hours FLSA STATUS: Exempt Applicants must be legally authorized to work in the United States at ...

PEX

Customer Success Manager

Pelham, NY · On-site

$90 - $130/hr

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department -- it's the heart of our ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX, Customer Success isn't just a department - it's the heart of our ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Hackensack, NJ

Customer Success Manager information

See Hackensack, NJ salary details

$35.4K

$90.6K

$152.7K

How much do customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager in Hackensack, NJ is $90,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $108,000.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Hackensack, NJ?

The most popular types of Customer Success jobs in Hackensack, NJ are:

What job categories do people searching Customer Success Manager jobs in Hackensack, NJ look for?

The top searched job categories for Customer Success Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Success Manager jobs?

Cities near Hackensack, NJ with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $90,594 per year, or $43.6 per hour.

Customer Success Manager

Selr LLC

New York, NY

$150K/yr

Full-time

Re-posted 10 days ago

Job description

Job Description Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client is a high-growth SaaS company helping mid-market and enterprise customers drive measurable outcomes through their platform. As they continue to scale, they are hiring a Customer Success Manager to own post-sale relationships and ensure customers realize long-term value. This role sits at the center of retention, expansion, and customer advocacy.

You will act as a trusted advisor to your accounts, partnering closely with Sales, Product, and Support to deliver a best-in-class customer experience. What you'll do Own a portfolio of customers from onboarding through renewal Lead onboarding, adoption, and ongoing success planning to ensure customers achieve their desired outcomes Build strong executive and day-to-day relationships across customer organizations Drive product adoption, usage, and value realization Identify and execute expansion opportunities in partnership with Sales Proactively manage renewals and mitigate churn risk Act as the voice of the customer internally, feeding insights back to Product and Leadership Track and report on customer health, engagement, and success metrics What we're looking for 3-6+ years of experience in Customer Success, Account Management, or a similar post-sale role in SaaS Experience managing mid-market or enterprise accounts Strong ability to communicate value to both technical and non-technical stakeholders Proven track record of renewals, retention, and expansion Highly organized, proactive, and comfortable managing multiple accounts at once Experience working cross-functionally with Sales, Product, and Support teams Why this role High-impact position with real ownership over customer outcomes Opportunity to work with a collaborative, product-driven team Clear path for growth as the company scales

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