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Associate Customer Success Manager Jobs in Hackensack, NJ

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ChargeAfter

Customer Success Manager

Manhattan, NY · On-site

$100 - $130/hr

Customer Success Manager** to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful ...

Justworks

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ...

PetsApp

Customer Success Manager

Manhattan, NY · On-site

$80 - $110/hr

About the Role We're looking for a Customer Success Manager who combines industry expertise, strategic thinking, strong customer success fundamentals, and a deep ownership mentality. This role ...

eMarketer

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

Zipher

Customer Success Manager

Manhattan, NY · On-site

$80 - $120/hr

Customer Success Manager Location: New York We're looking for an exceptional Customer Success Manager to help Zipher's customers get measurable value from our platform. In this role, you'll work ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Hackensack, NJ

Associate Customer Success Manager information

See Hackensack, NJ salary details

$20.2K

$57.8K

$101.4K

How much do associate customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for associate customer success manager in Hackensack, NJ is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $71,400.00 per year, depending on experience, location, and employer.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What job categories do people searching Associate Customer Success Manager jobs in Hackensack, NJ look for?

The top searched job categories for Associate Customer Success Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Associate Customer Success Manager jobs?

Cities near Hackensack, NJ with the most Associate Customer Success Manager job openings:

Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Hackensack, NJ as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

Associate Customer Success Manager

APRIL LLC

Manhattan, NY • On-site

Other

Posted 19 days ago

Job description

Associate Customer Success Manager

April is looking for a motivated Associate Customer Success Manager to join our growing Customer Success team. In this role, you'll partner closely with a Senior Customer Success Manager, supporting some of our most strategic wealth management and enterprise clients while developing the skills needed to eventually manage your own book of business.

You'll gain hands-on experience participating in client meetings, driving day-to-day account management, coordinating cross-functional initiatives, and helping ensure successful partner outcomes. As you grow in the role, you'll progressively take ownership of client relationships, with the goal of independently managing enterprise accounts within your first year. Team members residing within the New York City metropolitan area are expected to work from our NYC office at least three days per week.

Key responsibilities

  • Partner closely with Customer Success Manager(s) to support April's strategic wealth management and enterprise clients
  • Participate in client meetings, implementation discussions, business reviews, and ongoing account management activities
  • Build trusted relationships with client stakeholders while learning how to navigate complex organizations
  • Own day-to-day client requests, follow-ups, and project coordination to ensure an exceptional partner experience
  • Collaborate cross-functionally with Product, Engineering, Tax Operations, and Implementation teams to execute client initiatives
  • Help identify opportunities to expand partner engagement and deliver additional value
  • Gradually assume ownership of client calls and account management responsibilities as you develop in the role

Experience

  • 2–5 years of experience in Customer Success, Account Management, Client Services, Relationship Management, or a similar customer-facing role
  • Experience supporting enterprise, financial services, fintech, SaaS, or wealth management clients is preferred but not required
  • Strong communication skills with the ability to build credibility and trust with both internal and external stakeholders
  • Comfortable managing multiple priorities in a fast-paced, high-growth environment
  • Highly organized with strong project management and follow-through skills
  • Curious, coachable, and eager to grow into managing strategic enterprise accounts
  • Analytical mindset with strong problem-solving abilities
  • Exposure to tax, financial services, or wealth management is a plus, but not required

About April

April is the only embedded, year-round tax platform built to power smarter financial decisions. From filing to planning to onboarding, April's white-labeled tools bring real-time tax intelligence into the platforms people already use, helping users understand the impact of every paycheck, equity transaction, or income shift, and stay on top of tax payments throughout the year. Built to handle even the most complex tax situations, April's AI-powered tax engine ingests data directly from partner apps to deliver accurate outcomes in record time—making tax planning and filing more connected, contextual, and accessible than ever. With API-first infrastructure and seamless data integrations, April helps partners deliver more value, deepen loyalty, and turn taxes into a strategic edge—for their clients and their business.

Apply