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Customer Success Manager Jobs in Springfield, VA

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

MicroStrategy

Customer Success Manager

Mclean, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

MicroStrategy

Customer Success Manager

Falls Church, VA · On-site

Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You ...

nitra

Customer Success Manager

Washington, DC · Hybrid

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

SalesApe.ai

Customer Success Manager

Washington, DC · On-site

Role Overview SalesAPE.ai is looking for a commercially sharp Customer Success Manager to own long-term relationships with our growing portfolio of SMB clients. Post-onboarding, you'll be the person ...

PROVE

Customer Success Manager, Enterprise

Washington, DC · On-site

$100K - $110K/yr

Customer Success Manager, Enterprise The Customer Success Manager oversees the customer retention process by acting as a customer advocate within the organization and streamlining the customer ...

Famly

US Customer Success Manager

Arlington, VA · On-site

$67K - $73K/yr

We're looking for a Customer Success Manager to own and grow relationships with a portfolio of Famly's US customers, from onboarding through renewal and everything in between. About Famly We're on a ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, VA

Customer Success Manager information

See Springfield, VA salary details

$33.9K

$86.8K

$146.2K

How much do customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager in Springfield, VA is $86,763.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Springfield, VA? The most popular types of Customer Success jobs in Springfield, VA are:
What job categories do people searching Customer Success Manager jobs in Springfield, VA look for? The top searched job categories for Customer Success Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Customer Success Manager jobs? Cities near Springfield, VA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, VA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $86,763 per year, or $41.7 per hour.

Associate Customer Success Manager

Volt

Bethesda, MD • On-site, Remote

$55K - $70K/yr

Full-time

Re-posted 7 days ago

Job description

Associate Customer Success Manager
Location: Remote
Travel: 50%
About the Role
The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you'll ensure they gain maximum value from our platform-from seamless onboarding and training to proactive support and long-term success.
You'll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you'll reduce churn, identify expansion opportunities, and directly contribute to VOLT's growth.
Key Responsibilities
  • Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
  • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
  • Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.
  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
  • Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

Qualifications
  • 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
  • Bachelor's degree in Business Administration or related field.
  • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
  • Experience in a fast-paced startup environment, with adaptability to shifting priorities.
  • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).

$55,000 - $70,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Volt Workforce Solutions logo

About Volt Workforce Solutions

Sourced by ZipRecruiter

Volt Workforce Solutions is a recognized leader in the staffing industry, proudly serving the United States and headquartered in Parsippany, NJ. Starting with its humble beginnings in the late 1950s as a publishing company, Volt has grown exponentially to provide quality staffing solutions within a plethora of industries like Technology, Engineering, Accounting, Administrative, Call Centre, and much more. This evolution is concrete proof of the company's dedication to adapt and thrive, embodying its core values of Integrity, Respect, Excellence, Innovation, and Success. Volt’s mission is to make businesses successful by providing what they need most – talented people.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Parsippany, NJ, US

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