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Customer Success Manager Jobs in Springfield, OH

Wagner Subaru

Express Service Advisor

Fairborn, OH · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Wagner Subaru

Express Service Advisor

Fairborn, OH · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Wagner Subaru

Express Service Advisor

Fairborn, OH

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

WSU -

Business Analyst - Student Success

Dayton, OH · On-site

$80K/yr

This includes responsibility for the technical functionality of the Slate CRM platform to improve student success, retention, and graduation at Wright State University. It will maintain overall ...

Amteck, LLC

Project Manager

Vandalia, OH

... success, client satisfaction, and team development. If you're a proven construction leader with ... Build and maintain strong client relationships while ensuring exceptional customer service * Manage ...

Clean Team

Janitorial Area Manager

Dayton, OH · On-site

Ensure world-class customer service while building continuity within teams at each location.Oversee ... Key Competencies For Success:Change leadership; hands-on; "roll up the sleeves and get it done ...

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Showing results 41-60

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, OH

Customer Success Manager information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Springfield, OH look for? The top searched job categories for Customer Success Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Customer Success Manager jobs? Cities near Springfield, OH with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, OH as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $74,820 per year, or $36 per hour.

Customer Relations Representative - State Farm Agent Team Member

Alex Mascaro - State Farm Agent

Plain City, OH • On-site

$55K - $75K/yr

Full-time

PTO

Re-posted 22 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As an Customer Relations Representative - State Farm Agent Team Member for Alex Mascaro - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
 
 RESPONSIBILITIES: 
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations. 
QUALIFICATIONS:
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experience managing client relationships is preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer