ZipRecruiter

Log In

1

Customer Success Manager Jobs in Springfield, OH

Galls

Key Account Manager

Springfield, OH · On-site

Bachelor's degree in business, Sales, Marketing, or related field. * 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and ...

Galls

Key Account Manager

Springfield, OH · On-site

Bachelor's degree in business, Sales, Marketing, or related field. * 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and ...

HAHN Automation Group

Be Seen First

Account Manager Sales

Dayton, OH · On-site

Collaborate closely with Project Management, Engineering, and Service teams to ensure customer success while identifying and driving opportunities to grow service sales, with a focus on retrofits ...

HAHN Automation Group

Be Seen First

Business Development Manager

Dayton, OH · On-site

Following the successful acquisition of new business, the Business Development Manager provides a seamless handoff to the Account Management team to support long-term customer success and continued ...

previous pagenext page

Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Springfield, OH

Customer Success Manager information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do customer success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer success manager in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What job categories do people searching Customer Success Manager jobs in Springfield, OH look for? The top searched job categories for Customer Success Manager jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Customer Success Manager jobs? Cities near Springfield, OH with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Springfield, OH as of July 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $74,820 per year, or $36 per hour.

Customer Excellence & Sales Support Specialist

Precisional

Vandalia, OH

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Description

Help Our Customers Succeed. Help Our Sales Team Win.

At Spectra Precision, we build industry-leading technology that helps construction professionals work more efficiently, accurately, and profitably. As part of the Precisional family of companies, we serve customers around the world with innovative solutions and exceptional support.


We're looking for a highly organized, customer-focused professional to join our growing team as a Customer Excellence & Sales Support Specialist. This role is perfect for someone who enjoys helping customers, supporting sales activities, solving problems, and building strong business relationships.

If you thrive in a fast-paced environment, enjoy working across departments, and take pride in delivering outstanding customer experiences, we'd love to hear from you.


What You'll Do

In this role, you'll be a critical link between our customers, dealers, sales team, and internal operations. Your responsibilities will include:

? Qualifying and routing incoming sales leads

? Analyzing dealer and customer activity to identify opportunities for growth

? Supporting sales representatives with lead follow-up and customer engagement

? Processing customer orders accurately through CRM and ERP systems

? Monitoring order status and coordinating timely delivery

? Maintaining accurate customer and sales data

? Responding to customer inquiries professionally and efficiently

? Building strong relationships with customers and dealer partners

? Collaborating with Sales, Operations, Logistics, and other internal teams to deliver an exceptional customer experience



Benefits

  • Medical, Dental, and Vision coverage subsidized by company
  • Employer covered term life, short term disability and long-term disability policies
  • Employer matching 401k
  • Paid Time Off
  • Paid holidays

Requirements

What We're Looking ForRequired Qualifications
  • Experience in customer service, sales support, order management, inside sales, account coordination, or a related role
  • Strong communication skills, both written and verbal
  • Ability to prioritize multiple tasks and meet deadlines
  • Excellent attention to detail and organizational skills
  • Experience with CRM and ERP systems
  • Proficiency with Microsoft Office
  • Self-motivated with the ability to work independently
  • Comfortable making proactive outbound customer calls and building business relationships [Spectra Pr...ob Profile | Word]
Preferred Qualifications
  • Experience with Salesforce or a similar CRM platform
  • Experience supporting dealer or distributor networks
  • Background in construction, industrial equipment, manufacturing, or related industries
  • Experience with reporting, analytics, or business process improvement
  • Continuous improvement mindset and a passion for customer success


Why Join Spectra Precision?
  • Work for a recognized global leader in construction technology
  • Join a collaborative and supportive team environment
  • Develop your customer, sales, and business operations skills
  • Gain exposure to sales, operations, logistics, and dealer management
  • Build a long-term career within a growing international organization
  • Make a direct impact on customer satisfaction and business growth

Apply