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Customer Success Manager Remote Jobs in Springfield, OH

HMG Careers

Sales Manager Remote

Dayton, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Onsetto, Inc

Product Manager (Remote)

Dayton, OH · Remote

... success depends not simply on acquiring customers, but on helping them discover, adopt and expand ... You are product manager who is A customer-centered systems thinker You're curious about how ...

ForgeFit

Remote Customer Service Specialist

Dayton, OH · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

RELX

Sales Enablement Program Manager

Dayton, OH · Remote

$95K - $158K/yr

Build trusted relationships with Product, Product Marketing, GTM leaders, Sales, Customer Success ... Demonstrated strength in program management, training and facilitation, and executive communication ...

LexisNexis

Sales Enablement Program Manager

Dayton, OH · Remote

$95K - $158K/yr

Build trusted relationships with Product, Product Marketing, GTM leaders, Sales, Customer Success ... Demonstrated strength in program management, training and facilitation, and executive communication ...

Liveops

Remote Customer Service Representative

Dayton, OH · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

HMG Careers

Remote Sales Manager

Dayton, OH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Springfield, OH · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Trimble

Manager, Customer Master Platform

Dayton, OH · On-site +1

$141K/yr

Westminster, CO, Dayton, OH, Lake Oswego, OR (onsite), or US-remote Our Department: Corporate Ready ... You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive ...

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Customer Success Manager Remote information

See Springfield, OH salary details

$29.3K

$74.8K

$126.1K

How much do customer success manager remote jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success manager remote in Springfield, OH is $74,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $89,200.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Springfield, OH look for?

The top searched job categories for Customer Success Manager Remote jobs in Springfield, OH are:

What cities near Springfield, OH are hiring for Customer Success Manager Remote jobs?

Cities near Springfield, OH with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Springfield, OH as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $74,820 per year, or $36 per hour.

Senior Customer Success Manager, Bueno (Copeland brand)

Copeland

London, OH • Remote

Full-time

Re-posted 12 days ago

Copeland rating

8.1

Company rating: 8.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

154th of 495 rated machine equipment manufacturers

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are someone looking for a career change, a professional, an undergraduate student exploring your first opportunity, or recent graduate, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

We are looking for an experienced and client-focused Senior Customer Success Manager to join Bueno (a Copeland brand) and support our growing portfolio of B2B clients, including partners and end customers across the built environment sector.

French native-level language skills are essential for this role!

This role combines strategic client management with high-touch technical and engineering support, helping customers maximise the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes. You will act as a trusted advisor throughout the customer lifecycle, ensuring strong product adoption, long-term retention, and an exceptional client experience.

As a senior member of a growing UK team, you will also play an important role in scaling operations, improving internal processes, and contributing to the continued growth of the business.

Key responsibilities of the role:Client Success & Relationship Management

  • Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.

  • Understand client business objectives, operational challenges, and strategic goals to position Bueno's solutions effectively.

  • Develop and execute customer success plans focused on adoption, retention, and long-term value delivery.

  • Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.

Onboarding & Customer Experience

  • Lead onboarding and implementation activities for new clients and partners.

  • Work cross-functionally with sales, product, and services teams to ensure seamless customer experiences.

  • Deliver product training, education sessions, and ongoing guidance to maximise platform utilisation and best practice adoption.

Technical Services & Support

  • Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.

  • Develop reporting and performance insights that help clients improve operations and sustainability outcomes.

  • Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.

Customer Advocacy & Performance Tracking

  • Gather and communicate customer feedback to internal product and account management teams.

  • Monitor customer success metrics including adoption rates, retention, and renewal performance.

  • Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.

Team Contribution & Operational Improvement

  • Support the continuous improvement of tools, workflows, and customer success processes.

  • Contribute to scaling Bueno's customer success operations across the UK market.

  • Demonstrate strong cross-functional collaboration within a remote team environment.

Required skills and qualifications:

  • 5+ years' experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.

  • 3+ years' experience managing complex stakeholder relationships in customer success, professional services, or client-facing roles.

  • French native-level speaker with the ability to support French-speaking clients and stakeholders

  • Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.

  • Strong knowledge of the built environment and building services market.

  • Excellent project management, organisational, and communication skills.

  • Demonstrated ability to work proactively and independently within cross-functional remote teams.

  • Must be authorised to work full-time in the UK.

Preferred skills and qualifications:

  • Technical expertise with refrigeration systems.

  • Commercial experience within the retail refrigeration market.

  • Experience with analytics, data modelling, or performance reporting platforms.

About Bueno

Bueno is a global smart building analytics platform helping property owners and operators improve building performance, reduce energy consumption, and optimise operational efficiency across commercial real estate portfolios. The platform uses advanced AI, machine learning, and data analytics to provide portfolio-wide visibility, predictive insights, and actionable recommendations that support sustainability and operational outcomes.

Bueno is now part of Copeland, a global leader in sustainable climate solutions and building technologies. Together, Bueno and Copeland are helping customers improve building performance, reduce emissions, and accelerate sustainability outcomes through innovative digital and energy solutions.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including parental leav, vacation and holiday leave.

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.

Work Authorization

Copeland will only employ those who are legally authorized to work in the Country in which they apply. This is not a position for which sponsorship or work authorization will be provided.

No calls or agency requests please.

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