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Customer Success Manager Jobs in Spring Valley, CA

AbacusNext

Customer Success Manager

San Diego, CA · On-site +1

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting . You will act as a strategic partner to ...

CARET

Customer Success Manager

San Diego, CA · Remote

$70K - $80K/yr

Overview We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers ...

Workiz

Customer Success Manager

San Diego, CA · On-site +1

Requirements * 2+ years in Customer Success or Strategic Account Management in SaaS, focused on Mid-Market or Commercial accounts * Proven track record owning NRR and GRR across a $8K-$40K+ ACV ...

Workiz

Customer Success Manager

San Diego, CA · On-site

Witness the direct impact of your efforts on the success of our customers and the advancement of field service business management. At the end of the day, it's all about the people. Our customers are ...

Tractian

Customer Success Manager

San Diego, CA · On-site +1

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Tractian

Customer Success Manager

San Diego, CA

What you'll do As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring ...

Intuit

Customer Success Manager (Money)

San Diego, CA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions-including payment ...

Intuit

Customer Success Manager (Money)

San Diego, CA · On-site

We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions--including ...

AppFolio

Manager, Customer Success

San Diego, CA · On-site

We're looking for a Customer Success leader who leads from the front. In this role, you'll build and inspire a high-performing team of Customer Success Managers -- driving the kind of deep, strategic ...

PracticeTek

Manager, Customer Success

San Diego, CA · Remote

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

PracticeTek

Manager, Customer Success

San Diego, CA · On-site +1

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

Intuit

Group Manager, Customer Success

San Diego, CA · On-site

Join the Intuit Customer Success team as a Group Manager of Customer Success in our Expert Network, leading product support experiences for our high value customers. Be at the center of growth in our ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Spring Valley, CA

Customer Success Manager information

See Spring Valley, CA salary details

$33.3K

$85K

$143.2K

How much do customer success manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer success manager in Spring Valley, CA is $84,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Spring Valley, CA? The most popular types of Customer Success jobs in Spring Valley, CA are:
What job categories do people searching Customer Success Manager jobs in Spring Valley, CA look for? The top searched job categories for Customer Success Manager jobs in Spring Valley, CA are:
What cities near Spring Valley, CA are hiring for Customer Success Manager jobs? Cities near Spring Valley, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Spring Valley, CA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $84,989 per year, or $40.9 per hour.

Customer Success Manager

AbacusNext

San Diego, CA • On-site, Remote

$70K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

CARET brings the latest in technology and automation to over 10,000 legal and accounting firms, empowering highly skilled professionals to refocus their expertise on what truly matters. CARET harnesses powerful and secure practice management, document automation, and payment processing to take firms, professionals, and their clients further.
Our team-defined values guide how we show up for each other, for our partners, and for our customers:
  • We succeed together.
  • We embrace progress.
  • We care big.
  • We create space.
Overview
We are seeking a results-driven Customer Success Manager focusing heavily on revenue expansion, upselling, and proactive opportunity hunting. You will act as a strategic partner to customers while driving measurable business outcomes and increasing account value.
Key Responsibilities
Account Growth & Hunting
  • Proactively identify, develop, and close upsell, cross-sell, and expansion opportunities within existing accounts
  • Build and execute account growth plans aligned to customer goals and company revenue targets
  • Continuously "hunt" for new use cases, departments, and stakeholders to expand product adoption
  • Partner with Sales to convert expansion pipeline into closed revenue
  • Own and manage a book of business with a growth quota or expansion target
Customer Success & Relationship Management
  • Serve as the trusted advisor to customers, ensuring alignment between their goals and product capabilities
  • Build strong relationships with key stakeholders and decision-makers
  • Drive product adoption, engagement, and long-term value realization
  • Conduct regular business reviews focused on both performance and growth opportunities
Retention & Risk Management
  • Monitor customer health and proactively mitigate churn risk
  • Develop and execute retention strategies for at-risk accounts
  • Ensure renewal readiness while positioning expansion opportunities
Cross-Functional Collaboration
  • Partner with Sales, Marketing, Product, and Support teams to drive customer outcomes and growth
  • Provide customer feedback to influence product roadmap and go-to-market strategies
Qualifications
  • 3-7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment
  • Proven track record of carrying and exceeding expansion or revenue targets
  • Strong hunting mindset with the ability to uncover and close growth opportunities
  • Experience managing complex accounts and multi-threaded relationships
  • Excellent communication, negotiation, and presentation skills
  • Data-driven approach with the ability to identify trends and opportunities within accounts

Benefits:
  • Flexible PTO
  • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) match

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! We value people with unique backgrounds, experiences, and skillsets. If you're passionate about having a significant impact and shaping the foundations of a rapidly growing product, please apply!
Equal Employment Opportunity: CARET is an Equal Opportunity, Affirmative Action Employer.
The compensation information below is provided in compliance with job posting disclosure requirements.
Pay range: $70,000-$80,000 Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operations business needs.
Depending on the position, compensation may also include commission, bonuses, etc. Potential for bonuses is based on company performance and potential for merit increases is based on performance.

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