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Entry Level Customer Success Jobs in Spring Valley, CA

IPS Group

Associate Client Success Manager

San Diego, CA · On-site

$55K - $65K/yr

This entry-level role serves as a primary point of contact for assigned customers while partnering closely with senior Client Success Managers to drive customer engagement, satisfaction, and ...

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All JobsCustomer Success JobsEntry Level Customer Success JobsEntry Level Customer Success Jobs in Spring Valley, CA

Entry Level Customer Success information

See Spring Valley, CA salary details

$33.3K

$85K

$143.2K

How much do entry level customer success jobs pay per year?

As of Jul 18, 2026, the average yearly pay for entry level customer success in Spring Valley, CA is $84,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,300.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) because their role involves complex interpersonal skills, understanding customer needs, and providing personalized support. Instead, AI tools are increasingly used to automate routine tasks and analyze data, allowing CSMs to focus on strategic relationship management and problem-solving. Success in this role often depends on strong communication skills and industry knowledge, which are difficult for AI to replicate fully.

What are some typical challenges faced by entry level customer success professionals, and how can I prepare for them?

Entry level customer success professionals often face the challenge of quickly learning a company’s products or services while managing a high volume of customer inquiries. It’s common to encounter difficult customers or unique problems that require patience and creative troubleshooting. To prepare, familiarize yourself with the company's resources, actively seek feedback from your team, and don't hesitate to ask questions when unsure. Most organizations provide training and mentorship to support your growth, so embracing a willingness to learn and adapt will help you succeed in the role.

What are the key skills and qualifications needed to thrive in the Entry Level Customer Success position, and why are they important?

To thrive as an Entry Level Customer Success professional, you generally need strong communication skills, a customer-focused mindset, basic problem-solving abilities, and a bachelor's degree or equivalent experience. Familiarity with CRM software like Salesforce or Zendesk, and proficiency in using email and chat support systems, are often required. Outstanding interpersonal skills, active listening, and a proactive attitude help individuals stand out in this position. These abilities are vital for building positive customer relationships, resolving issues efficiently, and contributing to customer retention and satisfaction.

What is an Entry Level Customer Success job?

An Entry Level Customer Success job focuses on helping customers get the most value from a company's products or services. Responsibilities typically include assisting customers with onboarding, answering product-related questions, and ensuring customer satisfaction. The role often involves collaborating with different teams, such as sales and support, to address customer needs. Strong communication and problem-solving skills are essential for success. This position serves as a foundation for growth into more advanced customer success roles.

Is customer success an entry level job?

Customer success roles, including entry level positions, are often designed for candidates with little to no prior experience and focus on developing skills in communication, problem-solving, and product knowledge. Many companies offer training programs or onboarding to help new employees succeed in these roles, making them accessible to recent graduates or those transitioning into the field.

What jobs pay 4000 a week without a degree?

Entry-level customer success roles typically do not pay $4,000 per week; however, high-paying sales positions, such as enterprise account executives or SaaS sales representatives, can reach that level with experience and commissions. These roles often require strong communication skills, sales training, and sometimes certifications, and earnings depend heavily on performance and bonuses.

How to start a career in customer success?

To start a career in customer success, gain strong communication and problem-solving skills, and familiarize yourself with customer relationship management (CRM) tools. Entry-level roles often require a bachelor's degree and relevant experience in customer service or support, with opportunities for on-the-job training and certifications in customer success or related fields.
What are the most commonly searched types of Customer Success jobs in Spring Valley, CA? The most popular types of Customer Success jobs in Spring Valley, CA are:
What job categories do people searching Entry Level Customer Success jobs in Spring Valley, CA look for? The top searched job categories for Entry Level Customer Success jobs in Spring Valley, CA are:
What cities near Spring Valley, CA are hiring for Entry Level Customer Success jobs? Cities near Spring Valley, CA with the most Entry Level Customer Success job openings:
Entry Level Customer Success jobs near you
Infographic showing various Entry Level Customer Success job openings in Spring Valley, CA as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $84,989 per year, or $40.9 per hour.
Associate Client Success Manager

Associate Client Success Manager

IPS Group

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Location: This position ison-site for candidates located in the San Diego area. Candidates residing outside the San Diego area may work remotely.


Company: IPS Group is a design, engineering and manufacturing company focused on low power wireless telecommunications and parking technologies. IPS manufactures its products in the United States of America and has been delivering world-class solutions to the telecommunications and parking industries for over 25 years. The company is best known for their patented credit card enabled, solar powered single-space parking meter and web-based management system.


Job Description:

IPS Group isseekingan enthusiastic and customer-focused Associate Client Success Manager (ACSM) to support a portfolio of customer accounts and help ensure a positive client experience. This entry-level role serves as a primary point of contact for assigned customers while partnering closely with senior Client Success Managers to drive customer engagement, satisfaction, and retention.

The ideal candidate is eager to learn,enjoysbuilding relationships, and is passionate about helping customers achieve success. This roleprovidesan excellent opportunity to develop customer success, account management, and relationship management skills while gaining exposure to strategic account management.


Essential Duties and Responsibilities:

Customer Relationship Support

  • Manage a portfolio of smaller and less complex customer accounts.
  • Build positive relationships with customers through regular communication and follow-up.
  • Serve as a day-to-day point of contact for customer questions, requests, and support needs.
  • Develop an understanding of customer goals and business needs.
  • Support customer meetings, account reviews, and engagement activities.


Customer Engagement & Adoption

  • Conduct proactive outreach to customers through phone calls, email communications, and virtual meetings.
  • Assistcustomers with product adoption andutilizationof IPS solutions.
  • Share educational resources, best practices, and product information with customers.
  • Monitor customer engagement and escalate concerns or risks asappropriate.
  • Support customer onboarding and training initiatives.


Customer Satisfaction & Retention

  • Help ensure customers receivetimelyresponses and support.
  • Maintain regular contact with assigned accounts to strengthen customer relationships.
  • Identifycustomer concerns and partner with internal teams to resolve issues.
  • Support retention efforts by promoting customer engagement and satisfaction.
  • Escalate potential churn risks to senior team members when necessary.


Service Excellence & Issue Resolution

  • Maintain ownership of customer inquiries and ensureappropriate follow-up.
  • Work closely with Support and Operations teams to help resolve customer issues.
  • Communicate clearly with customersregardingissue status and next steps.
  • Document customer interactions and resolutions within CRM and ticketing systems.
  • Ensure customer requests are routed and addressed appropriately.


Cross-Functional Collaboration

  • Collaborate with Support, Operations, Finance, Product Management, and Sales teams to support customer needs.
  • Share customer feedback and insights with internal stakeholders.
  • Assistwith onboarding, customer communications, and account maintenance activities.
  • Maintainaccuratecustomer records and activity tracking within CRM systems.
  • Participate in team meetings, training sessions, and professional development opportunities.


Physical Demands, Equipment, and Machinery:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Sitting, standing, walking, lifting, and storing supplies and materials throughout the day. Ability to perform work on a desktop or laptop computer requiring manual dexterity to operate keyboards, calculators, and photocopying equipment. Ability to sit for long periods of time, concentrate on a task without being distracted and look at a computer screen to see details at close range.


Work Environment:

The work environment described here is representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Note: The above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel in this classification. Nothing in the job description restricts IPS Group from the right to change, assign, or reassign duties and responsibilities at any time for any reason. Furthermore, they do not establish a contract for employment as this is an "AT-Will" employer. It is the policy of IPS Group not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, sexual orientation, or veteran status.


Benefits:

  • 401(k)
  • 401(k) matching (up to 3%)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Job Type: Full-time

Salary range: $55k-$65k/yr

An Equal Opportunity Employer-M/F/D/V

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