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Customer Success Manager Jobs in Santa Rosa, CA (NOW HIRING)

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA

$166K - $167K/yr

... success. * Client Engagement : Personally call on all decision-makers at the customer to present ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA · On-site

$57K - $60K/yr

... success. * Client Engagement : Personally call on all decision-makers at the customer to present ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

Block

Head of Strategic Product Sales

Bodega Bay, CA · Remote

... managed and unmanaged customer segments. Drive Cross-Functional Execution Partner closely with Product, Marketing, Revenue Operations, Finance, Customer Success, and Sales Leadership to:

Logitech

Senior Global Channel Manager

Bodega Bay, CA · Remote

$180K - $181K/yr

... and customer satisfaction. External Representation: Represent Logitech at industry and partner ... Proven success managing Apple's resale business, with a track record of driving growth and ...

ABB

Program Leader Critical Industries

CA · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Santa Rosa, CA

Customer Success Manager information

See Santa Rosa, CA salary details

$35.5K

$90.8K

$153.1K

How much do customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager in Santa Rosa, CA is $90,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Santa Rosa, CA? The most popular types of Customer Success jobs in Santa Rosa, CA are:
What job categories do people searching Customer Success Manager jobs in Santa Rosa, CA look for? The top searched job categories for Customer Success Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Customer Success Manager jobs? Cities near Santa Rosa, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,817 per year, or $43.7 per hour.

Customer Manager (Natural Channel)

Acosta

Santa Rosa, CA

$166K - $167K/yr

Full-time

Re-posted 13 days ago

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

36th of 50 rated marketing agency

Job description

Are you a dynamic professional with a passion for driving sales and market share growth? 
Join our team as a Customer Manager for the Natural Channel and take charge of managing our principals' business within designated customer accounts. 

  • Education: Bachelor of Arts Degree or equivalent work experience.
  • Experience: A minimum of six+ months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience is preferred.
  • Technical Skills: Expertise in Microsoft software, including PowerPoint, Excel, Word, and Outlook, along with thorough knowledge of web-based applications. Excellent presentation and communication skills are a must.
  • Project Management: Ability to handle multiple projects simultaneously with strong organizational skills.

Join us and be part of a team that values strategic thinking, proactive communication, and a commitment to achieving sales excellence. Apply today to make a significant impact as a Customer Manager!

#ImpactNatural
#DiscoverYourPath

Here's what you'll be doing:

  • Achieve Sales Goals: Deliver principals' objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost.
  • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals' business priorities and drives long-term success.
  • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results.
  • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers' expenditures at the customer.
  • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers.
  • Trade Marketing: Manage manufacturers' trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer.
  • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources.
  • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration.
  • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests.
  • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives.
  • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration.
  • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success.
  • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems.
  • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations.
  • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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