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Customer Success Manager Jobs in Santa Rosa, CA (NOW HIRING)

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Manager, Mid-Market Sales

Bodega Bay, CA · Remote

The Role We are looking for a Sales Manager to lead our growing team of Account Executives and ... Coach direct reports regarding strategies to increase revenue and customer success * Evolve the ...

Cardinale Auto Group

Service Advisor

Santa Rosa, CA · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA

$166K - $167K/yr

... success. * Client Engagement : Personally call on all decision-makers at the customer to present ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

Acosta

Customer Manager (Natural Channel)

Santa Rosa, CA · On-site

$57K - $60K/yr

... success. * Client Engagement : Personally call on all decision-makers at the customer to present ... Cost Management : Achieve results at the lowest possible selling cost while maximizing company ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Santa Rosa, CA

Customer Success Manager information

See Santa Rosa, CA salary details

$35.5K

$90.8K

$153.1K

How much do customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success manager in Santa Rosa, CA is $90,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a customer success manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and identifying upsell opportunities, often using CRM tools. The role requires excellent communication skills and a customer-focused approach to promote retention and satisfaction.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Santa Rosa, CA? The most popular types of Customer Success jobs in Santa Rosa, CA are:
What job categories do people searching Customer Success Manager jobs in Santa Rosa, CA look for? The top searched job categories for Customer Success Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Customer Success Manager jobs? Cities near Santa Rosa, CA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,817 per year, or $43.7 per hour.

Strategic Commodity Manager

Viavi Solutions

Santa Rosa, CA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
The Strategic Commodity Manager - Aerospace & Government Programs is responsible for developing and executing sourcing strategies for direct materials supporting aerospace, defense, government, and commercial programs. This position manages strategic supplier relationships, negotiates long-term agreements, mitigates supply chain risk, and ensures continuity of supply while meeting cost, quality, delivery, and compliance objectives.
The role works closely with Engineering, Quality, Operations, Program Management, Manufacturing, Contracts, and Finance to support new product introductions, production requirements, and government contract obligations.
Duties & Responsibilities
  • Strategic Sourcing & Commodity Management
    Develop and execute commodity strategies that align with business objectives while optimizing cost, quality, delivery, supplier performance, and continuity of supply.Drive supplier engagement to support technology roadmaps and material innovation

  • Supplier Relationship Management
    Establish and manage strategic supplier partnerships through supplier selection, qualification, contract negotiations, performance management, drive supplier corrective actions and continuous improvement initiatives.

  • Government & Aerospace Compliance
    Support sourcing activities for aerospace, defense, and government programs while ensuring compliance with applicable regulations and customer requirements, including ITAR, EAR, FAR, DFARS, and AS9100.

  • Cross-Functional Collaboration
    Partner with Engineering, Quality, Operations, Manufacturing, Program Management, Planning, and Contracts to support production, new product introductions (NPI), engineering changes, and business objectives.

  • Supply Chain Risk Management
    Identify, assess, and mitigate supply chain risks related to supplier capacity, financial stability, geopolitical events, sole-source exposure, and business continuity through proactive sourcing strategies.

  • Cost Reduction & Value Engineering
    Lead cost reduction, cost avoidance, and Value Analysis/Value Engineering (VA/VE) initiatives while maintaining product quality, regulatory compliance, and supply continuity.

  • Technical Sourcing
    Source precision optical components and advanced materials while collaborating with Engineering and suppliers on optical fabrication methods, metrology, and optical test & measurement processes to support product quality and manufacturability.

  • New Product Introduction (NPI)
    Partner with Engineering, Quality, and key suppliers to support new product development, supplier qualification, prototype builds, production readiness, and successful product launches.

  • Data Analytics & Business Reporting
    Analyze supplier performance, spend, market trends, and commodity risks to support data-driven sourcing decisions. Prepare and present supplier performance, cost savings, and strategic sourcing recommendations to senior leadership.

  • Project Management
    Manage multiple sourcing initiatives and strategic projects simultaneously while effectively balancing changing business priorities, customer requirements, and production demands.

Required Qualifications
  • Bachelor's degree in Supply Chain, Business, Engineering, or related field.
  • 7+ years of sourcing, procurement, or commodity management experience.
  • 3+ years supporting aerospace, defense, government, or other highly regulated manufacturing environments.
  • Demonstrated experience negotiating strategic supplier agreements.
  • Strong analytical and problem-solving skills.
  • Excellent communication and executive presentation abilities.

Preferred Qualifications
  • CPSM, CPIM, CSCP, or CPM certification.
  • Experience with ERP/MRP systems.
  • Knowledge of semiconductor, optics, precision machining, electronics, or engineered materials.

Technical Skills
Advanced proficiency with:
  • Microsoft Excel
    • Pivot Tables
    • Power Query
    • XLOOKUP
    • INDEX/MATCH
    • Dashboard development
  • ERP/MRP systems (SAP, Oracle, Epicor, etc.)

Pre-Requisites / Skills / Experience Requirements:
If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
ITAR:
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Person as a U.S. Citizen or National, U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, Refugee, or Temporary Resident granted amnesty.
Job Posting Pay Range:
72,800
to
135,200
Exceptional qualifications, experience and location may impact salary. VIAVI offers a competitive benefits package that includes paid time off, health, life and disability insurance, 401(k), and a bonus program.

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