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Customer Success Manager Jobs in Pullman, WA (NOW HIRING)

Lightcast

Account Manager I - 1035

Moscow, ID · On-site

Account Manager I is responsible for maintaining strong customer relationships, ensuring client ... Customer Success: Establish client-specific goals, coordinate the successful onboarding, and ...

Lightcast

Account Manager I - 1035

Moscow, ID · On-site

Account Manager I is responsible for maintaining strong customer relationships, ensuring client ... Customer Success: Establish client-specific goals, coordinate the successful onboarding, and ...

Lightcast

Account Manager I - 1035

Moscow, ID · On-site

Account Manager I is responsible for maintaining strong customer relationships, ensuring client ... Customer Success: Establish client-specific goals, coordinate the successful onboarding, and ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Pullman, WA

Customer Success Manager information

See Pullman, WA salary details

$31.8K

$81.2K

$136.8K

How much do customer success manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer success manager in Pullman, WA is $81,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Pullman, WA?

The most popular types of Customer Success jobs in Pullman, WA are:

What job categories do people searching Customer Success Manager jobs in Pullman, WA look for?

The top searched job categories for Customer Success Manager jobs in Pullman, WA are:

What cities near Pullman, WA are hiring for Customer Success Manager jobs?

Cities near Pullman, WA with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Pullman, WA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,157 per year, or $39 per hour.

Customer Success Manager (AM I) - MOSCOW, ID

Moscow, ID • On-site

Lightcast
See more jobs at Lightcastexternal

Other

Posted 22 days ago

Job description

The Customer Success Manager serves as a trusted advisor and subject matter expert for an assigned portfolio of customers. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.
The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.
Major Responsibilities:
Customer Strategy and Relationships

  • Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer's goals, challenges, and priorities.
  • Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes.
  • Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.
Customer Outcomes and Value
  • Develop and manage customer success plans with clear goals, milestones, responsibilities, and measures of success.
  • Monitor product adoption, engagement, account health, and progress toward customer outcomes.
  • Proactively address risks and barriers to adoption, value realization, or renewal.
  • Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.
  • Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.
Renewals and Account Growth
  • Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecasting, and closing.
  • Maintain consistent commercial conversations throughout the customer lifecycle.
  • Identify and execute cross-sell and upsell opportunities by connecting customer needs to appropriate solutions.
  • Navigate rate changes, contract terms, budgets, and purchasing processes while balancing customer and company objectives.
  • Maintain accurate account plans, renewal forecasts, activity records, and opportunity documentation.
Cross-Functional Execution
  • Collaborate with Sales, Product, Support, Services, and other internal teams to resolve customer needs and deliver a seamless experience.
  • Manage multiple accounts, renewal timelines, commitments, and competing priorities in a fast-paced, results-driven environment.
  • Follow through consistently on customer actions, risks, and opportunities.
  • Share customer insights and feedback to improve products, services, and the overall customer experience.
  • Adapt to changing customer needs, business priorities, products, and processes while continuously building industry and product expertise.
Education and Experience:
    • 2+ years of experience in customer success, account management, consultative sales, or a related customer-facing role.
    • Experience within a SaaS, DaaS, technology, data, or subscription-based environment.
    • Experience managing the full customer lifecycle, adoption, account health, renewals, and expansion.
    • Demonstrated ownership of renewals, including value confirmation, pricing, negotiation, contracting, and closing.
    • Experience conducting business assessments, developing customer success plans, and communicating measurable outcomes and ROI.
    • Strong consultative, relationship-building, presentation, negotiation, and value-storytelling skills.
    • Ability to uncover customer needs, connect challenges to solutions, and influence stakeholders at multiple levels.
    • Strong analytical, organizational, and problem-solving skills.
    • Ability to manage multiple competing priorities and maintain a high level of customer activity.
    • Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools.
    • A continuous learner focused on creating sustainable, mutually beneficial outcomes for customers and the company.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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