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Customer Success Manager Jobs in Portland, ME (NOW HIRING)

ACA Group

Customer Success Specialist

Portland, ME · On-site

Our clients include large institutional investors such as investment advisors, asset managers, private equity, and other financial institutions. The Customer Success team is highly focused on ...

Hearst

Client Success Specialist

Westbrook, ME

$42K - $48K/yr

Client Success Specialist WMTW/WPXT, the ABC and CW affiliates in Portland, Maine is looking for a ... You will report to the General Sales Manager. This career opportunity is a great way to get your ...

Hearst

Client Success Specialist

Westbrook, ME · On-site

$42K - $48K/yr

Client Success Specialist WMTW/WPXT, the ABC and CW affiliates in Portland, Maine is looking for a ... You will report to the General Sales Manager. This career opportunity is a great way to get your ...

Hearst

Client Success Specialist

Westbrook, ME

$42K - $48K/yr

Client Success Specialist WMTW/WPXT, the ABC and CW affiliates in Portland, Maine is looking for a ... You will report to the General Sales Manager. This career opportunity is a great way to get your ...

Hearst Television

Client Success Specialist

Westbrook, ME · On-site

$42K - $48K/yr

Client Success Specialist WMTW/WPXT, the ABC and CW affiliates in Portland, Maine is looking for a ... You will report to the General Sales Manager. This career opportunity is a great way to get your ...

SOCRadar

Revenue Operations Manager

Poland, ME · Remote

You'll work across Sales, SDR, Customer Success, Marketing, Channel, Finance, and Executive ... Renewal management. * Expansion opportunities. * Customer health scoring. * Churn prediction.

Alivo

Customer Support Specialist

South Portland, ME · On-site

$18.50 - $25/hr

What You Bring * 2+ years in Customer Support, Customer Success, Account Management, or a similar customer-facing role * Experience managing customer issues and driving resolution independently

Alivo

Customer Support Specialist

South Portland, ME · On-site

$18.50 - $25/hr

What You Bring * 2+ years in Customer Support, Customer Success, Account Management, or a similar customer-facing role * Experience managing customer issues and driving resolution independently

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Customer Success Manager information

See Portland, ME salary details

$33.3K

$85K

$143.2K

How much do customer success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success manager in Portland, ME is $84,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Portland, ME?

The most popular types of Customer Success jobs in Portland, ME are:

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For Customer Success Manager jobs in Portland, ME, the most frequently searched job titles are:

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The top searched job categories for Customer Success Manager jobs in Portland, ME are:

What cities near Portland, ME are hiring for Customer Success Manager jobs?

Cities near Portland, ME with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Portland, ME as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $84,984 per year, or $40.9 per hour.

Customer Success Manager

Freeport, ME • Remote

Momentus Technologies
See more jobs at Momentus Technologiesexternal

Full-time

Re-posted 20 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly preferred
  • 2-3 years in a B2B SaaS environment supporting customer's success
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

Apply