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Remote Customer Success Jobs in Portland, ME (NOW HIRING)

SOCRadar

Revenue Operations Manager

Poland, ME · Remote

You'll work across Sales, SDR, Customer Success, Marketing, Channel, Finance, and Executive ... Experience working in remote global teams. Preferred Qualifications * Cybersecurity industry ...

VETRO, Inc

Head of Marketing - AI Focus (Remote)

Portland, ME · Remote

$175K - $225K/yr

  • Medical

  • Retirement

  • PTO

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

Braincube

Director of Product Marketing

Portland, ME · On-site +1

$180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote (U.S.) or Hybrid (Portland, ME) Employment Type: Full-Time, Exempt The Role Braincube is ... This is a highly visible role that will partner closely with Product, Sales, Customer Success, and ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Compensation: $100,000 - $140,000 / year Description Technical Lead | SQL | Snowflake ... Partner closely with Customer Success to improve customer satisfaction, retention, and platform ...

Defendify

Account Executive (Remote)

Portland, ME · Remote

You'll work alongside an elite team of Account Executives, a dedicated Sales Development team that creates qualified meetings, and a Customer Success team committed to supporting every customer after ...

New

VETRO, Inc

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

  • Medical

  • Retirement

  • PTO

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

VETRO FiberMap

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

  • Medical

  • Retirement

  • PTO

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner closely with Customer Success to improve customer satisfaction, retention, and platform ... Flexible remote work with optional access to our Portland, Maine office * Four-day work week after ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Portland, ME

Remote Customer Success information

See Portland, ME salary details

$33.3K

$85K

$143.2K

How much do remote customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote customer success in Portland, ME is $84,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,300.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Portland, ME?

The most popular types of Customer Success jobs in Portland, ME are:

What are popular job titles related to Remote Customer Success jobs in Portland, ME?

For Remote Customer Success jobs in Portland, ME, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Portland, ME look for?

The top searched job categories for Remote Customer Success jobs in Portland, ME are:

What cities near Portland, ME are hiring for Remote Customer Success jobs?

Cities near Portland, ME with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Portland, ME as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $84,984 per year, or $40.9 per hour.

Customer Success Manager

Momentus Technologies

Freeport, ME • Remote

Full-time

Re-posted 8 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly preferred
  • 2-3 years in a B2B SaaS environment supporting customer's success
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

Apply