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Customer Success Associate Remote Jobs in Portland, ME

SOCRadar

Revenue Operations Manager

Poland, ME · Remote

You'll work across Sales, SDR, Customer Success, Marketing, Channel, Finance, and Executive ... Experience working in remote global teams. Preferred Qualifications * Cybersecurity industry ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

$100K - $140K/yr

Remote Compensation: $100,000 - $140,000 / year Description Technical Lead | SQL | Snowflake ... Partner closely with Customer Success to improve customer satisfaction, retention, and platform ...

Defendify

Account Executive (Remote)

Portland, ME · Remote

You'll work alongside an elite team of Account Executives, a dedicated Sales Development team that creates qualified meetings, and a Customer Success team committed to supporting every customer after ...

VETRO FiberMap

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

VETRO, Inc

Head of Marketing - AI Focus

Portland, ME · On-site +1

$175K - $225K/yr

... Customer Success to accelerate growth. What You'll Own * Build and execute a modern, AI-powered ... In any remote and/or hybrid role you are expected to have a designated space that is conducive to ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

Partner closely with Customer Success to improve customer satisfaction, retention, and platform ... Flexible remote work with optional access to our Portland, Maine office * Four-day work week after ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Portland, ME

Customer Success Associate Remote information

See Portland, ME salary details

$18.9K

$54.2K

$95.2K

How much do customer success associate remote jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success associate remote in Portland, ME is $54,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,900.00 and $67,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Portland, ME?

The most popular types of Customer Success Remote jobs in Portland, ME are:

What job categories do people searching Customer Success Associate Remote jobs in Portland, ME look for?

The top searched job categories for Customer Success Associate Remote jobs in Portland, ME are:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Portland, ME as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $54,216 per year, or $26.1 per hour.

Customer Success Manager

Momentus Technologies

Freeport, ME • Remote

Full-time

Re-posted 21 days ago

Job description

Description

At Momentus, we empower our customers around the world to bring extraordinary events to life. Our Customer Success team plays a vital role in making this happen, serving as strategic partners to maximize value, foster deep product adoption, and nurture long-term relationships. 


As a Customer Success Manager at Momentus, you'll be at the heart of our customers' journey, building and maintaining strong relationships to ensure their success and satisfaction. You'll drive product adoption, identify growth opportunities, and serve as a trusted advisor, working closely with customers to understand their goals, support strategic planning, and build executive alignment. Your role is to help customers unlock the full potential of our solutions and maximize their ROI, making a real impact on their success. If you're passionate about empowering customers, driven to add value, and eager to collaborate within a dynamic team, we'd love to see how you can help define the future of Customer Success at Momentus.? 


Responsibilities:

  • Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. 
  • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. 
  • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders and executive sponsors where appropriate. 
  • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates.  
  • Demonstrate a commitment to continuous learning and staying current with product innovation, emerging technologies, and AI-driven capabilities. 
  • Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals, manage challenges, and increase retention. 
  • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. 
  • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. 
  • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. 
  • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction. 
  • This is a remote role; however, periodic travel is required. Customer Success Managers are expected to attend customer onsite visits, company meetings, and team events as needed. 
  • Tech Stack: Microsoft 365 (Outlook, Teams, OneDrive), Zoom, Gong, Rocketlane, Salesforce, Gainsight, and AI-powered productivity tools including Microsoft Copilot.

Requirements

  • Previous experience with the Momentus Enterprise platform is highly preferred
  • 2-3 years in a B2B SaaS environment supporting customer's success
  • Strong communication and interpersonal skills.
  • Ability to understand technical concepts and explain them to non-technical audiences while adapting to evolving products, technologies and customer requirements.
  • Problem-solving and conflict resolution skills.
  • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. Experience using AI tools such as Microsoft Copilot, Claude, ChatGPT, Hook, or similar solutions is highly regarded. 
  • Results-driven with a focus on customer satisfaction and retention.
  • Events industry experience is a plus. Experience working with Enterprise software platforms or similar software platform will be considered. 

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