Customer Success Manager Jobs in Normal, IL (NOW HIRING)

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Manager to join our SLED Midwest team.

What will you be doing?

At WWT, our Client Managers are trusted advisors who help State, Local Government, and Education (SLED) organizations solve complex technology challenges and achieve meaningful outcomes.

In this role, you will lead WWT's sales efforts across Illinois, partnering with customers to align technology investments with business objectives. Leveraging the expertise of WWT's world-class architects, engineers, consultants, and strategic partners, you will help customers modernize infrastructure, strengthen cybersecurity, accelerate cloud adoption, harness AI and data, and improve organizational resilience.

You'll also have access to WWT's industry-leading Advanced Technology Center (ATC), providing a unique platform for customer briefings, workshops, demonstrations, proof-of-concepts, and hands-on validation of solutions.

This is an opportunity to build lasting executive relationships, drive strategic growth, and make a measurable impact across Illinois public sector organizations.

Travel: Up to 25%

Responsibilities:

• Develop and execute strategic account plans to drive growth within assigned Illinois SLED accounts.

• Build trusted advisor relationships with executive and technical stakeholders, including C-suite leaders and key decision-makers.

• Identify customer business challenges and align WWT solutions and services to deliver measurable outcomes.

• Lead complex sales opportunities from discovery through close, coordinating resources across sales, engineering, consulting, and partner teams.

• Collaborate with OEM partners and internal subject matter experts to develop innovative, customer-focused solutions.

• Drive pipeline development, opportunity management, and accurate forecasting.

• Champion WWT's full portfolio of capabilities, including cloud, cybersecurity, AI and data, infrastructure modernization, digital transformation, and professional services.

• Facilitate customer engagement through executive briefings, workshops, demonstrations, and proof-of-concept activities utilizing the WWT ATC.

Requirements:

• 3+ years of successful technology sales experience supporting State, Local Government, and Education (SLED) customers within Illinois.

• Demonstrated success managing and growing strategic customer relationships within an assigned territory.

• Experience engaging executive-level stakeholders and leading consultative, value-based sales conversations.

• Strong understanding of the Illinois SLED landscape, including procurement processes, funding mechanisms, contracts, and go-to-market strategies.

• Knowledge of E-Rate programs and funding opportunities preferred.

• Existing relationships with Illinois public sector organizations and/or R1 research universities are highly desirable.

• Experience selling technology solutions and services across one or more of the following areas:

• Cybersecurity

• Networking and Infrastructure

• Cloud and Data Center

• Collaboration

• Data, Analytics, and AI

• Ability to uncover customer challenges, develop strategic account plans, and align the right resources to deliver outcomes.

• Proven ability to collaborate across cross-functional teams and build strong partner relationships.

• Excellent communication, presentation, organizational, and relationship management skills.

• Candidate preferably resides in Chicago, IL; will also consider North/Central Illinois area.

• Bachelor's degree or equivalent combination of education and relevant industry experience preferred.

Want to learn more about our SLED team? Check us out on our platform: https://www.wwt.com/state-and-local-government

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $90,000.00 to $135,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com .

Equal Opportunity Employer

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.