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Customer Success Manager Remote Jobs in Waterloo, IL

Anew Solutions

National Account Manager

Pevely, MO · On-site +1

$88K - $113K/yr

Pevely, MO 63070 (Remote Friendly) Employment Type: Full-Time Compensation: Commission-Based ... our ongoing growth and customer success. Position Overview: The National Account Manager is ...

ForgeFit

Remote Customer Service Specialist

Saint Louis, MO · On-site +1

$16.50 - $22/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

AssistIQ

Sr. Implementation Manager

Saint Louis, MO · Remote

Ensuring a smooth transition to customer success post go-live. * Continuously improve ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

Krest Global Solutions

Program Manager

Saint Louis, MO · Remote

$50 - $60/hr

Job Title: Program Manager Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work ... Qualifications · 15+ years of program/project management, with 5+ in healthcare. · Proven success ...

AssistIQ

Implementation Manager

Saint Louis, MO · Remote

Ensuring smooth transition to customer success team post go-live. * Ensuring internal and external ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

Cyera

Analyst, DataWatcher - US

Creve Coeur, MO · On-site +1

$85K - $110K/yr

Partner with Customer Success Engineering (CSE) team in delivering agreed upon outcomes. * Support customers as they transition through key onboarding/implementation tollgates into ongoing management ...

HMG Careers

Remote Sales Manager

Clayton, MO · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Waterloo, IL

Customer Success Manager Remote information

See Waterloo, IL salary details

$30.1K

$76.9K

$129.7K

How much do customer success manager remote jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success manager remote in Waterloo, IL is $76,934.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,700.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Waterloo, IL look for?

The top searched job categories for Customer Success Manager Remote jobs in Waterloo, IL are:

What cities near Waterloo, IL are hiring for Customer Success Manager Remote jobs?

Cities near Waterloo, IL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Waterloo, IL as of August 2026, with employment types broken down into 72% Full Time, 23% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $76,934 per year, or $37 per hour.

Remote Customer Support Team Lead

Sweetepictravels

Saint Louis, MO • Remote

Full-time

Posted 26 days ago

Job description

Job description:

Overview

Join our dynamic Sweet Epic Travels Team  as a Remote Customer Support Team Lead, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

  • Act as the main liaison for clients, providing exceptional service through various communication channels
  • Manage client inquiries related to insurance sales, benefits administration, and general account questions
  • Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
  • Negotiate terms and solutions with clients to meet their needs while aligning with company policies
  • Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
  • Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
  • Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

  • Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
  • Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
  • Familiarity with sales administration processes and analysis skills to interpret client data effectively
  • Knowledge of insurance sales or benefits administration is highly desirable
  • Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
  • Ability to work independently in a remote setting while maintaining high productivity and organization
  • Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We're committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits:

  • Flexible schedule
  • Work from home

Work Location: Remote