Customer Success Manager Remote Jobs in Waterloo, IL

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future. 
Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence.  Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

Healthcare runs on data that nobody has fully figured out how to unlock — claims, clinical, social determinants, lab, Rx, mortality, pricing. The organizations that solve the access, quality, and trust challenges around that data are the ones building the next generation of payer strategy, life sciences research, and provider performance solutions. 

We sit in the middle of that.

MedInsight's data licensing business is one of the fastest-growing, highest-margin businesses within Milliman. It's also at a stage where the person who joins now will help decide what it becomes. 

We're hiring a Strategic Data Partnership Manager to help drive that growth on both sides of the equation: the partners who supply our data and the customers who build on it. This role will be responsible for developing and managing strategic data partnerships, supporting customer success, and identifying new opportunities to expand our data ecosystem and revenue growth. This position is fully remote, while occasional travel may be required.
Primary Responsibilities:

You'll own the internal and external partnerships that determine what data we can offer and how effectively we can grow the business. Specifically, you will:  

• Own and grow existing partnerships. Manage relationships with current data and technology partners — ensuring they remain productive, identifying opportunities for expansion, and renegotiating agreements when business needs evolve. These partnerships power our product; you’ll help keep that engine running. 
• Drive customer success with data. Partner with data science and cross-functional teams to address customer questions, build a knowledge library of best practices and use cases, and advocate for product and engineering improvements that accelerate customer time-to-insight. 
• Identify and develop new partnerships. Assess gaps in our data offerings (SDoH, clinical depth, novel real-world sources, etc.), evaluate potential partners, and manage the process end-to-end — from sourcing, and due diligence through commercial negotiations, legal review and integration. You'll work closely with product, engineering, legal, sales and other market-facing teams. 
• Grow data licensing revenue. Build and scale partnership operations that expand the reach and value of our data offerings across life sciences, payers, providers, and research organizations.  
  

Preferred Qualifications / Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience working with analytical data products, data-driven solutions, or related client-facing roles.
• Experience working with healthcare data and analytics solutions preferred; experience in similarly complex industries (e.g. financial services, advertising technology, or government data) will also be considered.
• Proven experience managing external partner or client relationships with significant business impact, including revenue responsibility, contractual obligations, and executive-level engagement.
• Ability to translate ambiguous business challenges into technical or analytical solutions and effectively communicate requirements between business and technical stakeholders.
• Strong understanding of the U.S. healthcare ecosystem, including payers, providers, and life sciences organizations.
• Knowledge of healthcare data sources and how they integrate, including claims, EHR, pharmacy (Rx), laboratory, and social determinants of health (SDoH) data.
• Familiarity with healthcare data privacy and compliance concepts, including HIPAA, de-identification methodologies, and data governance frameworks.
• Understanding of data licensing and commercial data management, including usage rights, licensing terms, volume-based pricing structures, downstream use cases, and audit/compliance requirements.
• Excellent written and verbal communication skills with the ability to present complex concepts clearly to both technical and non-technical audiences.
• Demonstrated ability to build credibility and influence across cross-functional teams, including engineering, analytics, sales, and executive leadership.

What Success Looks Like Here

We're looking for someone who is both intellectually curious and highly proactive. Individuals who thrive in this role often demonstrate the following characteristics:

• Enjoy building processes and playbooks rather than simply following established ones.
• View ambiguity and process gaps as opportunities to create structure and drive improvement.
• Take initiative to find answers independently, whether that means reviewing contracts, learning technical concepts, researching data sources, or engaging directly with partners.
• Balance conviction with adaptability—able to advocate for an idea while remaining open to changing direction when new information or data emerges.
• Demonstrate strong ownership and accountability for outcomes

Location

This role can be located remotely within the United States. This job posting is expected to close on August 31, 2026.

Compensation

The overall salary range for this role is $78,800 - $145,130. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $90,620 - $145,130.
• All other locations the salary range is $78,800 - $126,200.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

What makes this a great opportunity?

• Join an innovative, high growth company with a solid industry track record.
• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions.
• Enjoy significant visibility in your work and be recognized for your wins.
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career.

Benefits

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteriaLife Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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