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Customer Success Manager Remote Jobs in Elburn, IL

Workiva

Spring 2027 Intern - Customer Success

Aurora, IL · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Dekalb, IL · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

New

Workiva

Spring 2027 Intern - Customer Success

Aurora, IL · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Posted today

HMG Careers

Sales Manager Remote

Aurora, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Hanover Park, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Naperville, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Glendale Heights, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Cyberbit

Account Executive

West Chicago, IL · Remote

The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, driving ...

Flexera

Senior Renewals Account Manager

Itasca, IL · On-site +1

You'll work closely with Sales, Customer Success, and Solution Engineering to retain, expand, and ... Demonstrated success managing large, complex renewals (not just contract execution) * Experience ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Elburn, IL

Customer Success Manager Remote information

See Elburn, IL salary details

$32.2K

$82.3K

$138.6K

How much do customer success manager remote jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success manager remote in Elburn, IL is $82,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $98,000.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Elburn, IL look for?

The top searched job categories for Customer Success Manager Remote jobs in Elburn, IL are:

What cities near Elburn, IL are hiring for Customer Success Manager Remote jobs?

Cities near Elburn, IL with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Elburn, IL as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $82,255 per year, or $39.5 per hour.

Implementation Technician - NicView

Natus Medical Incorporated

Schaumburg, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.
Implementation Technician - NicView
Newborn Care (NBC) - North America
Role
Implementation Technician - NicView (Newborn Care), North America
Location
Remote within North America (U.S. & Canada), home-based near a major airport
Reports to
Customer Success Manager, Newborn Care (Ashley Camp)
Direct reports
0
Scope
NicView installations, on-site training, and remediation across the NA install base
Travel
Frequent - up to 70-80% during install periods, with occasional extended stays
Role summary
The Implementation Technician installs, stabilises, and trains customers on NicView across North America. This is a hands-on, on-site role reporting to the NBC Customer Success Manager. The person in this seat is the field extension of the Customer Success function - the person who shows up at the hospital, gets NicView installed correctly, walks the clinical and biomed teams through it, and leaves the site working.
The role blends three simple things:
  • Field installation - physical install, configuration, validation, and go-live on customer sites.

  • Hospital IT competence - enough networking knowledge to work with hospital IT teams and get NicView connected reliably.

  • Customer training and follow-through - showing clinical and biomed staff how to use it, documenting the install cleanly, and closing the loop with the Customer Success Manager.

Core responsibilities
1) NicView installation delivery
  • Complete NicView installations on customer sites: site readiness checks, physical installation, configuration, validation, and go-live.

  • Coordinate install logistics with the Customer Success Manager and hospital contacts - scheduling, parts, pre-configuration, and readiness.

  • Confirm customer acceptance at handover: performance verified, connectivity confirmed, documentation complete, clinical team briefed.

2) Hospital IT and network setup
  • Work with hospital IT and biomed teams to get NicView cameras and streaming pathways connected reliably.

  • Handle the practical networking work: wired vs Wi-Fi setup, IP configuration (DHCP/DNS), VLAN and firewall/port coordination, and basic connectivity troubleshooting.

  • Escalate what needs escalating - to Evan Colwell (Product Support Specialist - IT), NBC Technical Support, or Engineering - instead of guessing.

3) Customer training and on-site support
  • Train NICU nurses, biomed, and IT contacts on NicView use, basic troubleshooting, and how to raise a case.

  • Provide on-site support during the first days after go-live to build confidence and smooth adoption.

  • Communicate clearly and honestly with the customer throughout - no surprises, no silence.

4) Remediation and site visits
  • Handle NicView issues that need a person on site - connectivity problems, hardware faults, streaming issues that can't be closed remotely.

  • Follow the diagnostic before defaulting to a swap-out - reduce unnecessary replacements and disruption.

  • Complete scheduled site checks and preventive visits at the direction of the Customer Success Manager.

5) Documentation and case discipline
  • Document every install, visit, incident, and corrective action in Salesforce Service Cloud to a clean, auditable standard.

  • Keep site records up to date - as-built configuration, hospital IT contacts, and known site quirks - so the next visit starts informed.

  • Flag recurring issues and site friction back to the Customer Success Manager for follow-up with Product, Engineering, or Quality.

Required qualifications
  • 2-4 years in field service, installation, IT deployment, or technical support for network-connected equipment (medical devices or hospital environments a plus but not required).

  • Working knowledge of hospital or business networking: IP addressing, DHCP/DNS, VLANs, firewall/ports, wired vs Wi-Fi - enough to hold a competent conversation with hospital IT.

  • Hands-on comfort installing and configuring networked hardware and software in real customer environments.

  • Ability to train non-technical users clearly and patiently.

  • Reliable, honest, and professional in front of customers - calm under pressure.

  • Comfortable using Salesforce (or a similar case/CRM system) and Microsoft 365 (Teams, SharePoint, Outlook).

  • Willing and able to travel frequently across North America and work on-site in clinical environments.

  • Education: Technical diploma, associate degree, or equivalent hands-on experience in IT / Networking, Biomedical, Electronics, or a related field.

Preferred qualifications
  • Experience with cameras, video-over-IP, or streaming systems.

  • Prior experience in hospital or clinical environments (especially NICU).

  • CompTIA Network+ or equivalent networking certification.

  • Familiarity with HIPAA-aware IT environments.

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
What We Offer!
• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

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