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Customer Success Manager Remote Jobs in Santa Rosa, CA

Marrina Decisions

REMOTE: Sales Director

Bodega Bay, CA · Remote

$85K - $120K/yr

Customer Understanding & Service Positioning: Gain a deep understanding of our clients' business ... Demonstrated success in acquiring and closing large-scale deals and managing strategic partnerships ...

Marrina Decisions

REMOTE: Sales Director

Bodega Bay, CA · Remote

$85K - $120K/yr

Customer Understanding & Service Positioning: Gain a deep understanding of our clients' business ... Demonstrated success in acquiring and closing large-scale deals and managing strategic partnerships ...

Marrina Decisions

REMOTE: Sales Director

Bodega Bay, CA · Remote

$85K/yr

Customer Understanding & Service Positioning : Gain a deep understanding of our clients' business ... Demonstrated success in acquiring and closing large-scale deals and managing strategic partnerships ...

Getaway Travel Agency

Customer Representative Agent

Napa, CA · Remote

$18.25 - $24.75/hr

About the job Travel customer representative As a Travel Customer Representative, you will play a ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

HMG Careers

Remote Sales Representative

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Eldridge, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Benefits Advisor

Napa, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Rohnert Park, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Consultant Remote

Cloverdale, CA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Santa Rosa, CA

Customer Success Manager Remote information

See Santa Rosa, CA salary details

$35.5K

$90.8K

$153.1K

How much do customer success manager remote jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success manager remote in Santa Rosa, CA is $90,817.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,200.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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What job categories do people searching Customer Success Manager Remote jobs in Santa Rosa, CA look for?

The top searched job categories for Customer Success Manager Remote jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Customer Success Manager Remote jobs?

Cities near Santa Rosa, CA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $90,817 per year, or $43.7 per hour.

Customer Experience / Engagement Specialist - WonderDads - Remote

Your SmartSource

Petaluma, CA • On-site, Remote

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Job Summary:
WonderDads is seeking a dynamic and upbeat customer experience individual to join our growing team. We are the largest nationwide membership of Dads, with a mission-driven and startup mentality that helps busy Dads embrace their kid's childhood years. We are seeking an individual to help increase engagement, lower member churn and basically make all the resources we provide for our members that much better. You must be excited to handle a variety of tasks which would include, sending our content deliverables to members every month, testing activities to ensure they are fun, delivering on our content calendar throughout the year, identifying ways to have members sharing more on social media, finding ways to lower churn and a handful of other tasks that will enable you to lead a number of exciting initiatives, as we grow the business. Your self-starter attitude, grit and work ethic are the best additional skills you can bring to the table.
Duties / Responsibilities:
Handle all aspects of customer experience to include, content and emails sent to members, tracking engagement of all aspects of membership and finding ways to reduce churn;
Deliver all aspects of our member calendar throughout the year to include sourcing the content, formatting, sending content via email and track to determine how it was received;
Identify and conduct tests to have members share more with their friends, as part of their engagement;
Create and monitor our Engagement Score for our members.;
Find and test to reduce churn by 1% monthly;
Conduct weekly product research with friends and colleagues to obtain feedback and incorporate into our content and membership positioning;
Be comfortable creating own written materials and images, when needed for customer emails and more;
Ability to work individually, as well as a part of a very small team and effectively share the workload.
Qualifications:
5+ years of CX, member experience and/or working for a rapidly growing startup;
Must be tech savvy at tracking metrics and utilizing (or quickly learning) technology products;
Strong passion, work ethic and be excited to get in on the ground floor of an exciting company;
Experience with metrics-driven goals and achieving those objectives;
Experience in email design and products such as Canva or Adobe;
Excellent written and verbal communication skills, with the ability to write articulate and convincing emails;
Must be energetic and positive and resilient; hitting dead-ends doesn't disappoint you, as you simply try another way;
Effective problem-solving, multi-tasking, time management, organizational skills and be an efficient self- starter in working remotely.
Compensation:
$75K - $90K annual base salary DOE, for this full-time exempt position
Benefits:
$125.00 / month work-from-home subsidy;
Paid vacation, sick and public holidays;
Medical, Dental, Vision, Life, Accident & Disability coverage;
Health Savings and Flexible Savings Accounts;;
401k Plan with annual company match
Up to $300 pet adoption reimbursement.
Working Hours:
9:00AM - 5:00PM PST time zone
Location: Remote Role
WonderDads is the largest nationwide Dad membership in the United States. We provide these amazing Dads with first-of-their-kind resources for every step of their Dad journey from when their kids are newborns all the way to 18-year olds. From nationwide monthly activities, to critically-acclaimed resources in their account, to personalized emails based on their kid's ages, WonderDads helps busy Dads embrace their kid's childhood years. WonderDads has 12,000 members nationwide and a community of over 100,000 Dads, with a goal of getting to 1,000,000 members in the next five years. While our company is still small, we have grand ambitions to become THE Dad brand.
For more information on WonderDads, visit www.WonderDads.com.

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