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Customer Success Manager Remote Jobs in Rutherford, NJ

Elsevier

Customer Success Manager

New York, NY · On-site +1

$103K - $165K/yr

Customer Success Manager About our Team Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for ...

Avero

Customer Success Manager

New York, NY · On-site +1

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience ... We are a remote employer! * Health Savings Account with contributions from Avero quarterly!

Avero

Customer Success Manager

New York, NY · Remote

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience ... We are a remote employer! * Health Savings Account with contributions from Avero quarterly!

Passage Health

Customer Success Manager

New York, NY · On-site +1

$90K - $120K/yr

Customer Success Manager Location: NYC hybrid Compensation: $90k-$120K + equity About Passage Health Passage Health is a fast-growing Series A startup on a mission to improve the quality and ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ...

NGDATA

Customer Success Manager

New York, NY · On-site +1

We are looking for a passionate and commercially minded Customer Success Manager (CSM) to join our ... Remote-friendly work environment * Opportunities for professional development and career growth ...

SundaySky

Customer Success Manager

New York, NY · Remote

The ideal candidate has a SaaS Customer Success background with experience defining and executing ... Remote (U.S.-based candidates only) Compensation: 95K-110K base + Commission (plus equity, health ...

New

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

This is a full-time, remote position reporting into the Manager of Customer Success. What you'll be doing: * Serve as an account owner, product expert and mental health advocate for your assigned Mid ...

Canals

Customer Success Manager

New York, NY · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

Bidease

Customer Success Manager

New York, NY · On-site +1

$120K - $140K/yr

Hybrid, Remote Compensation Band (USD): $120,000 - $140,000 (plus biannual bonus) dependent on ... As a Customer Success Manager for our US regions, you'll play a crucial role in growing revenue and ...

YOOBIC

Customer Success Manager

Manhattan, NY · On-site +1

$135K - $150K/yr

As a Customer Success Manager at YOOBIC, you own the long term success of some of our most strategic clients. You are accountable for adoption, value realization, and retention. You act as a trusted ...

Yembo

Customer Success Manager - Moving

New York, NY · On-site +1

$88K/yr

About Yembo Yembo is a fully remote company on a mission to bring trust and transparency to the ... Yembo is looking for a Customer Success Manager (IC3), to work East Coast hours. This person will ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer base. Reporting directly to the VP, Customer Success, you'll be responsible for driving value across ...

TailorMed

Customer Success Manager

New York, NY · Remote

The Customer Success Manager serves as an advocate and the primary point of contact for a portfolio of accounts, ensuring customers are fully engaged and deriving maximum value from our solutions. In ...

Eulerity

Customer Success Manager

New York, NY · Remote

$70K - $120K/yr

We are hiring Customer Success Managers to own the client relationships that sit at the center of ... Summer Fridays * Remote Compensation Our salary ranges are based on paying competitively for our ...

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Customer Success Manager Remote information

See Rutherford, NJ salary details

$33.1K

$84.7K

$142.7K

How much do customer success manager remote jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success manager remote in Rutherford, NJ is $84,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,700.00 and $100,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success Manager (Remote), and why are they important?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

What is a Customer Success Manager (Remote)?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to Become a Remote Customer Success Manager

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

How do Customer Success Managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you

Customer Success Manager

RCRM - Random Talent Partners

Norwood, NJ • Remote

Full-time

Posted 5 days ago

Job description

Customer Success ManagerCompany Overview

Recruit CRM is an allinone cloudbased software platform for recruitment and headhunting/ executive search firms. Trusted by agencies in more than 100 countries, we help recruiters streamline sourcing, email outreach, interview scheduling, CV collection, client feedback, and much more. Our fully remote team is headquartered in Norwood, New Jersey (USA) with subsidiaries in Dublin, Dubai and Pune.

Location

28 Mohawk Ave, Norwood, New Jersey 07648, United States
(Remotefirst role occasional quarterly offsite meetings)

Job Details
  • Job Type: Fulltime
  • Category: Customer Success
  • Number of Openings: 1
  • Salary: Competitive annual salary (USD) plus ESOP and statutory benefits
Key Responsibilities
  • Own the endtoend customer journey from onboarding to renewal and expansion.
  • Proactively engage with clients to ensure they achieve their recruitment goals using Recruit CRM.
  • Conduct product demos, training sessions, and workshops for new and existing users.
  • Monitor product adoption, usage metrics, and health scores; intervene early to mitigate churn risk.
  • Serve as the primary point of contact for client inquiries, escalations, and feature requests.
  • Collaborate closely with Sales, Product, and Engineering teams to relay customer feedback and influence roadmap priorities.
  • Identify upsell and crosssell opportunities; work with the Sales team to drive revenue growth.
  • Prepare and deliver regular business reviews, highlighting ROI, best practices, and nextstep recommendations.
  • Document success stories and case studies to showcase the value of Recruit CRM.
Essential Qualifications
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal skills with a customercentric mindset.
  • Ability to explain complex SaaS concepts in simple, businessfocused language.
  • Proactive problemsolving attitude and ability to work autonomously in a remote environment.
  • Basic proficiency with CRM/ATS platforms, preferably Recruit CRM or similar recruitment software.
  • Organizational skills to manage multiple client accounts and projects simultaneously.
Desired Experience
  • 2+ years of experience in Customer Success, Account Management, or related clientfacing roles within a SaaS or HRtech environment.
  • Demonstrated track record of reducing churn and driving customer satisfaction.
  • Experience working with recruitment agencies, staffing firms, or talent acquisition teams is a strong plus.
  • Familiarity with remote work tools (e.g., video conferencing, project management, and collaboration platforms).
Education

Formal educational qualifications are not specified; however, a bachelors degree in Business, Communications, Human Resources, or a related field is typically preferred.

Salary & Benefits
  • Competitive annual salary paid in US dollars.
  • Employee Stock Ownership Plan (ESOP) opportunity to share in the companys longterm growth.
  • Fulltime employment with statutory benefits, including Provident Fund.
  • Remotefirst work model with flexible hours.
  • Quarterly offsite meetings for team building and strategic alignment.
  • Opportunities for professional development and career advancement.
How to Apply

If you are passionate about helping recruitment professionals succeed and thrive in a fastgrowing, globallydistributed team, please submit your resume and a brief cover letter outlining your relevant experience to careers@recruitcrm.com.