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Customer Success Manager Remote Edtech Jobs in Silver Spring, MD

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Customer Success Management & Strategy * Act as the primary point of contact for strategic ... We are a remote-first company with a globally distributed workforce across the United States ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$144K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong project management skills with proficiency in Asana and Google Workspace. * Ability to ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.

Zoomph

Customer Success Specialist

Reston, VA · Remote

This role involves providing frontline support to clients, managing support tickets, and ... The Customer Success Specialist will be responsible for addressing client inquiries ...

Cisco

Customer Success Splunk Platform Area TAM

Mclean, VA · On-site +1

$164K - $208K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role and can be performed anywhere in the United States. Meet the Team As a ... Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address ...

Cisco

Customer Success Splunk Platform Area TAM

Mclean, VA · Remote

$164K - $208K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a remote role and can be performed anywhere in the United States. Meet the Team As a ... Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address ...

Granicus

Senior Customer Success Consultant

Washington, DC · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

... management software, records management, and digital services, Granicus empowers stronger ... We are a remote-first company with a globally distributed workforce across the United States ...

Granicus

Senior Customer Success Consultant

Washington, DC · On-site +1

$70K - $85K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... management software, records management, and digital services, Granicus empowers stronger ... We are a remote-first company with a globally distributed workforce across the United States ...

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation ... Lead end-to-end implementation projects - developing project plans, defining success criteria, and ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Silver Spring, MD

Customer Success Manager Remote Edtech information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success manager remote edtech in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Customer Success Manager Remote Edtech jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Manager Remote Edtech jobs?

Cities near Silver Spring, MD with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Silver Spring, MD as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Consultant

Granicus

Washington, DC • On-site, Remote

$60K - $73K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Job description

The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Job Summary
Granicus is seeking a Customer Success Consultant - Strategic Accounts (CSC) - to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.
Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must.
An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.
What Your Impact Will Look Like
Strategic Customer Engagement
  • Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
  • Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
  • Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
  • Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
  • Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed.
Customer Success Management & Strategy
  • Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
  • Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
  • Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
  • Monitor customer health and implement mitigation strategies to reduce churn risk.
Growth & Expansion
  • Identify and nurture expansion opportunities through consultative conversations and strategic planning.
  • Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
  • Present tailored value propositions to executive stakeholders.
  • Ability/experience in ability to assist in RFP response process as well as to present in a finalist capacity to a customer
Customer Advocacy & Experience
  • Champion the voice of the customer internally, advocating for product enhancements and service improvements.
  • Contribute to customer reference programs and success story development.
  • Stay current on Granicus product updates, industry trends, and best practices in customer success.
Customer Success Operations
  • Maintain accurate and up-to-date records in CRM and customer success platforms.
  • Follow standardized processes while contributing to continuous improvement initiatives.
  • Track and report on key performance indicators, including engagement, satisfaction, and retention.

You Will Love This Job If You Have
  • Experience/Credentials:
    • 3-5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients, or relevant staffer experience on Capitol Hill
    • Proven ability to manage executive relationships and lead strategic planning conversations.
    • Strong analytical skills and comfort with data-driven decision-making.
    • Excellent communication, presentation, and interpersonal skills.
    • Experience with CRM systems (Salesforce preferred) and customer success tools.
      The successful candidate will be based in Washington DC area and will be willing to travel client sites up to 25% of the time for client meetings, conferences, and events.

    Security Requirement:
    Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
    EEO Statement:
    We are an EEO Employer. It has been and will continue to be a fundamental policy of Granicus not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status or any other characteristic prohibited by federal, state and/or local laws.

Pay Range
USD $60,600.00 - USD $73,000.00 /Yr.
About Us
Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
Security and Privacy Requirements
  • Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
  • Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team
  • We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture
  • At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
    a part of our journey.
  • A few culture highlights include - Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
    sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • We bring in special guests from time to time to discuss issues that impact our employee
    population

The Impact
  • We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits
At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one.
Here's what you can expect as a U.S.-based team member:
Flexibility & Balance
  • Flexible Time Off - Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement - Support a productive home office environment.

Health & Wellness
  • Multiple Health Plan Options - Including a 100% employer-paid plan.
  • Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program - Stay active, your way.
  • On-Demand Mental Health Support - Access to Headspace and other wellness tools.

Family & Future
  • Paid Parental Leave - For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) - With a generous company match.
  • Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

Growth & Recognition
  • Online Learning Platforms - Fuel your professional development.
  • Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Equal Opportunity Employer
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

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