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Customer Success Manager Edtech Jobs in Silver Spring, MD

Citian

Customer Success Manager

Washington, DC · Remote

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager! Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth? Join ECAM as a ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

GardaWorld

Customer Success Manager

Hanover, MD · On-site

$70K/yr

Lead the Way as a Customer Success Manager. Are you passionate about helping customers, building strong relationships, and turning great service into long-term retention and growth. Join ECAM as a ...

Enhesa

Customer Success Manager

Washington, DC

Position Description The Customer Success Manager owns the post-sale customer journey for a portfolio of Enhesa customers, from onboarding through ongoing adoption and value realization. Ensuring ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US Remote About Us: SimpliGov is the government forms and ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Customer Success Manager Employment Type: Regular, Full-time Team: Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and ...

Oryx Software Inc

Customer Success Manager

Mclean, VA

$65K - $75K/yr

Oryx is seeking highly motivated and customer-focused individuals to join our team as a Customer Success Manager in the innovative dental technology space. The ideal candidate will be passionate ...

Education Week

Customer Success Manager

Bethesda, MD · Hybrid

$56K - $63K/yr

Customer Success Manager Education Week, a nonprofit, K-12 news organization, is seeking a Customer Success Manager to join its marketing and content sales team. Job Summary The Customer Success ...

Citian

Customer Success Manager

Washington, DC · On-site

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

PerformYard

Customer Success Manager

Arlington, VA · Remote

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

Citian

Customer Success Manager

Washington, DC

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from ...

LMI

Customer Success Manager

Washington, DC

Overview We're looking for a Customer Success Manager to drive engagement with a DHS customer and ensure they achieve maximum value from their investment in LIGER, an enterprise AI platform built for ...

Enhesa

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager partners closely with Account Management, which owns commercial negotiations, so that renewals are a natural outcome of the value delivered throughout the year. Core ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Edtech JobsCustomer Success Manager Edtech Jobs in Silver Spring, MD

Customer Success Manager Edtech information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager edtech jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success manager edtech in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Silver Spring, MD? For Customer Success Manager Edtech jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Silver Spring, MD look for? The top searched job categories for Customer Success Manager Edtech jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Customer Success Manager Edtech jobs? Cities near Silver Spring, MD with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you
Infographic showing various Customer Success Manager Edtech job openings in Silver Spring, MD as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Customer Success Manager

Citian

Washington, DC • Remote

Other

Posted 20 days ago

Job description

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products.  The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.  

Required Qualifications:

  • 3+ years of Customer Success experience ideally within SaaS
  • Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
  • Strong track record of consistently exceeding customer success metrics and targets
  • Excellent verbal and written communication skills
  • Ability to travel to various local and national events as needed.  Travel will be regional and national

Preferred Qualifications:

  • Venture-backed, start-up experience
  • Prior Customer Success experience with public sector clients

Apply