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Customer Success Manager Remote Edtech Jobs in Florida

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer satisfaction, retention, and growth * Introduce Gartner services and capabilities to new clients and communicate value to decision makers * Facilitate client calls, understand client ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... resulting in customer satisfaction, retention, and growth Introduce Gartner services and ... success fueled by a passion for delighting clients Strong communication, collaboration ...

Gartner

Client Success Manager (GBS)

Fort Myers, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... resulting in customer satisfaction, retention, and growth * Introduce Gartner services and ...

Freightos

Customer Success Specialist - NORAM/LATAM

Miami, FL · On-site +1

  • Medical

  • Retirement

  • PTO

CRGO) is the global rate management, booking and payment platform for the trillion-dollar freight ... About the Role We are looking for a proactive, impact-driven Customer Success Specialist to own the ...

Gartner

Client Success Manager (GBS Marketing)

Fort Myers, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... resulting in customer satisfaction, retention, and growth * Introduce Gartner services and ...

Humata Health

  • Medical

  • Life

  • Retirement

  • PTO

Hybrid - Orlando, Florida, US or Remote, US Responsibilities Customer Implementation & Project ... Lead Go-Live Check-In Calls in partnership with Customer Success Managers. * Work with CSM and ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Florida

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Florida? For Customer Success Manager Remote Edtech jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Florida look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Florida are:
What cities in Florida are hiring for Customer Success Manager Remote Edtech jobs? Cities in Florida with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Representative

Marco Technologies LLC

Davenport, FL • On-site, Remote

$19.10 - $27.70/hr

Full-time

Posted 8 days ago

Marco Technologies rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

The Customer Success Representative is responsible for delivering unparalleled customer service by consistently exceeding expectations and building strong and lasting relationships through open communication, reliability and a customer-centric approach. You will provide prompt and efficient assistance to meet the ever-evolving needs of Marco's valued customers and employees.
ESSENTIAL FUNCTIONS
• Handle and prioritize incoming client calls, emails and correspondence efficiently, assessing the urgency and severity of issues to set priorities. Record and assign tasks accordingly.
• Provide prompt and detailed communications to internal and external clients.
• Review accounts for upsell and cross-sell opportunities and escalate as necessary.
• Provide initial troubleshooting support for systems and applications to identify and resolve malfunctions or operational issues, potentially preventing the need for further escalation.
• Maintain contact center expectations.
• Verify and maintain client contact and database information.
• Function collaboratively as part of a fast-paced, client-orientated team.
• Develop and support best practices and operational procedures to create efficiencies.
• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
• Uphold business ethics by supporting Marco's vision, mission and values.
• Exemplify the Gold Standard Experience through every interaction.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the employee handbook.
• Perform other related duties as assigned.
QUALIFICATIONS
Education and Experience
• High School diploma and two years of relevant experience or an associate degree; or equivalent combination of education and experience.
• 0-3 years of experience in Customer Service or a related field preferred.
REQUIRED SKILLS
1. Natural aptitude for outcome-based reasoning.
2. Demonstrate excellent verbal and written communication skills with internal and external customers.
3. Self-starter, ability to plan and implement sales strategy with limited supervision.
4. Ability to thrive in a competitive, goal-driven environment.
5. Excellent organizational and time management skills with the ability to maintain accurate and detailed records of sales activity.
6. Ability to prioritize responsibilities and operate with changing priorities.
7. Demonstrate ability to work effectively and professional with all types of people and situations.
8. Demonstrate strong attention to detail to ensure accuracy and quality.
9. Strong desire to help others achieve success, anticipate needs and take initiative to ensure positive sales outcomes.
10. Proficient with business collaboration tools including Microsoft Office Suite, CRM and company specific programs.
Pay Range: $19.10-$27.70 hourly
Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities
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