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Customer Success Manager Remote Edtech Jobs in Florida

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... customer success, with a proventrack recordof managing complex sales cycles within government and ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

Trivium

Client Success Manager

Miami, FL · Remote

Customer Success Manager Remote Eastern Time Zone Full-time 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly ...

Trivium

Client Success Manager

Miami, FL · On-site +1

Customer Success Manager Remote • Eastern Time Zone • Full-time • 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a ...

Trivium

Client Success Manager

Orlando, FL · Remote

Customer Success Manager Remote Eastern Time Zone Full-time 9am-6pm ET Read this part first. This is not a check-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly ...

Steer

Manager of Customer Success

Miami, FL · Remote

About the Role As the Manager of Customer Success, you will lead our team of 10 Customer Success ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

VTrips

Owner Success Manager

Jacksonville, FL · Remote

$45K - $50K/yr

... or customer success and wants to grow within a fast-paced, dynamic industry. This is a remote ... Create and maintain owner and property profiles within the Property Management System (PMS)

CentralReach

Customer Success Lead

Fort Lauderdale, FL · On-site +1

However, we will consider remote candidates located in MST/PST time zones to accommodate our west ... Manage relationships throughout various customer lifecycles and stages. * Proactively engage with ...

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Florida

Customer Success Manager Remote Edtech information

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Florida? For Customer Success Manager Remote Edtech jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Florida look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Florida are:
What cities in Florida are hiring for Customer Success Manager Remote Edtech jobs? Cities in Florida with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Infographic showing various Customer Success Manager Remote Edtech job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

About the Role
As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving long-term value and growth withinstate, local government, and education (SLED)accounts.You'llserve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits ofNinjaOne'sIT management solutions while helping themmodernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Your deep understanding of theunique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor.You'llidentifycross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.
This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government and education organizations.
Location:Hybrid in-office (Tampa, FL or Austin, TX) - 4 days per week (Mon, Tues, Thurs, & Fri)
WhatYou'llBe Doing
  • SLED Account Growth & Retention:Manage a portfolio ofstate, local government, and education clients,identifyingopportunities to expand partnerships and support their evolving IT needs.
  • Public Sector Advisory:Act as atrusted advisorto government IT leaders, school districts, and higher education institutions, helping them navigatebudget constraints, procurement processes, and regulatory compliance.
  • Cross-Sell & Up-Sell Strategy:Identifyopportunities to expandNinjaOne'spresence within public sector organizations by aligningour RMM, endpoint management, cybersecurity, and automation solutionswith their strategic IT initiatives.
  • Consultative Selling:Understand the specific challenges ofSLED IT environments, includinglegacy system modernization, cybersecurity mandates, and remote workforce enablement, to positionNinjaOneas the ideal solution.
  • Relationship Management:Build strong,long-term partnershipswith public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.
  • Government Procurement & Contracts:Work closely withNinjaOne'slegal and finance teams tonavigate RFPs, cooperative purchasing agreements, and public sector buying contracts.
  • Forecasting & Reporting:UtilizeSalesforceto track opportunities, forecast revenue, and manage customer engagement, ensuring alignment withpublic sector sales cycles and budget planning periods.
  • Market Intelligence:Stay up to date onSLED technology trends, government initiatives, and education IT funding sourcesto positionNinjaOneas astrategic technology partner.
About You
  • Public Sector Experience:You have a proventrack recordofselling IT solutions to state & local governments or education institutions, with a strong understanding ofgovernment procurement processes, budget cycles, and compliance regulations.
  • Proven Sales & Growth Track Record:You have successfully expanded accounts inSLED markets,identifiedupsell/cross-sell opportunities, and helped organizationsmodernize their IT operations.
  • Consultative Approach:You excel at understandinggovernment andeducationIT needsand aligningtechnology solutionsto drive efficiency, security, and compliance.
  • Exceptional Communication & Relationship Management:You can engage effectively withpublic sector IT leaders, procurement officials, and education administrators, translating complex IT challenges intobusiness value discussions.
  • Problem-Solver:You proactively addressfunding challenges, security concerns, andmodernizationroadblocks, helping agencies and institutions stay on track with their IT transformation goals.
  • IT Industry Knowledge:Familiarity withpublic sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)is a strong plus.
  • Bachelor's Degree (Preferred):Or equivalent experience in IT, Public Administration, Business, ora relatedfield.
  • Proficiencyin Salesforce & CRM Best Practices.
  • Ifyou'repassionate about helpingstate, local, and education organizationsmodernize their IT infrastructure and enhance service delivery,we'dlove to hear from you!
About us
NinjaOneunifies IT to simplify work fornearly40,000customersin 140+ countries.
TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.
NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
WhatYou'llLove
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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#LI-Hybrid
#BI-Hybrid
Employment Type: Full-Time

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