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Customer Success Manager Health Jobs (NOW HIRING)

ITENTIAL LLC

Customer Success Manager

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... Maintain accurate, up-to-date account data in Salesforce and JIRA, including health indicators ...

Centella

Customer Success Manager

Miami, FL · On-site

Centella has over 50 years of reliable and trusted service in the advanced health care technology ... Description The Customer Success Manager (CSM) is a customer-facing role that drives the success of ...

AirPay Inc.

Customer Success Manager

$100K - $145K/yr

Customer Success Manager At AirPay, we are on a mission to improve the consumer experience for ... Health, Shutterstock and more. We are committed to delivering exceptional customer service and ...

REXEL

Customer Success Manager

Rochester, NY · On-site

The Customer Success Manager is responsible for growing and retaining Rexel's Annual Recurring ... Health & Wellness Programs * Flexible Spending Accounts * HSA Accounts * Commuter Transit Benefits

Hallmark Health Care Solutions Inc.

$71K - $78K/yr

Hallmark Healthcare Solutions, Inc. (HHCS) is seeking a Customer Success Manager to lead the post-go-live support of our Physician Enterprise Suite. The Customer Success Supervisor serves as a client ...

Claroty

Customer Success Manager

Customer Success Manager We're growing and looking to hire a Customer Success Manager who embodies ... Monitor usage data and health indicators to preemptively address risks and capitalize on expansion ...

SLANT, Inc.

Customer Success Manager

Lehi, UT · On-site

Customer Success Manager Slant is an AI Native CRM for financial advisors. Our mission is to help 20 million Americans retire with a great financial advisor. There is a shortage of financial advisors ...

HESCO

Customer Success Manager

Rocky Hill, CT

Description As a Customer Success Manager, you will serve as a strategic partner to customers who ... Monitor customer health, usage trends, and engagement metrics * Maintain accurate account data and ...

SITEMETRIC™

Customer Success Manager

Own overall account health for each customer-while the Site Operations Team owns project-level delivery, the Customer Success Manager owns the enterprise relationship and the long-term success of the ...

Aspen Technology

Customer Success Manager

Houston, TX · On-site

The RoleThe Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level relationships with key decision makers, influencers, and senior management within assigned ...

Wiley

Customer Success Manager

Customer Success Manager We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ...

OX Security

Customer Success Manager

Customer Success Manager Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors ... Access to resources for financial planning guidance, family planning services, mental health ...

Candor Health

Customer Success Manager

New York, NY

About Candor Health Candor Health is a healthcare intelligence platform that is powering companies ... As a Customer Success Manager at Candor Health, you will play a pivotal role in ensuring our ...

Cutover

Customer Success Manager

New York, NY · On-site

$25K - $30K/mo

From initial onboarding to ongoing adoption, our Customer Success Managers assist customers ... A top-tier private health insurance package. * 401k contribution plan * Work from home stipends * A ...

Just Right Reader

Customer Success Manager

Customer Success Manager Just Right Reader is a forward-thinking curriculum provider committed to ... Monitor account health to proactively address risks and identify opportunities for renewal and ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for ... Generous healthcare packages & mental health benefits * Monthly wellness benefit and learning ...

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Customer Success Manager Health information

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$32.5K

$83.1K

$140K

How much do customer success manager health jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer success manager health in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Success Manager Health jobs?

For Customer Success Manager Health jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Manager Health job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Manager

Remote

ITENTIAL LLC
Software Development • 1 - 10 employees
Learn more about ITENTIAL LLCexternal

Full-time

Re-posted 3 days ago

Job description

Job Title: Customer Success Manager
Department: Customer Success
Reports to: Director of Customer Success
Effective Date: 06/30/2026
About Itential
Itential is the leading platform for automation and orchestration within network and infrastructure domains. We enable enterprises and service providers to automate their operations through both deterministic and agentic orchestration - giving operators precise control where it is needed and intelligent automation where it is possible. Our platform - including FlowAI, FlowMCP, and our orchestration studio - is trusted by the world's largest carriers, financial institutions, and enterprises to accelerate and de-risk their transformation journeys.
About the Role
Itential is seeking a Customer Success Manager to join our Customer Success Team. In this role, you will serve as a strategic partner and trusted technical advisor to some of the world's largest network operators, guiding them through multi-year automation transformation journeys on the Itential platform. You will own the full customer lifecycle, from onboarding through adoption, expansion, and renewal, building deep relationships with executive and operational stakeholders and ensuring customers realize continuous, measurable value from their investment.
As the voice of the customer, you will collaborate closely with Sales, Professional Services, Product, and Engineering to champion customer needs and drive a customer-centric culture at Itential.
What You Will Do
As a Customer Success Manager, you are responsible for building and maintaining strong partnerships with Itential's most strategic customers, driving adoption, retention, and measurable outcomes throughout the full customer lifecycle. This includes:
  • Serve as the primary strategic partner and trusted advisor to customers throughout the full lifecycle, from onboarding and adoption through expansion and renewal, with stage-appropriate engagement at each phase
  • Proactively establish, build, and maintain strong relationships with executive and operational stakeholders across each account, systematically capturing business objectives and ensuring customers achieve measurable value at every lifecycle stage
  • Collaborate with Sales counterparts on account planning to align on customer objectives, identify expansion opportunities, and build a shared strategy for renewal and growth
  • Proactively escalate and drive resolution of technical and relationship risks by coordinating across Product Support, Professional Services, Engineering, and Product Management, serving as the customer's internal advocate
  • Maintain accurate, up-to-date account data in Salesforce and JIRA, including health indicators, risk flags, open opportunities, and engagement history, to ensure full visibility across internal stakeholders
  • Proactively drive customer enablement through structured onboarding activities and ongoing product adoption sessions, ensuring customers are advancing their maturity on the platform at each lifecycle stage
  • Serve as the primary point of coordination between customers and internal teams, proactively communicating status, managing expectations, and ensuring follow-through on commitments
  • Monitor accounts for changes in product usage, objectives, personnel, financial conditions, or competitor involvement that may affect the customer's ongoing use or satisfaction with Itential's products or services
  • Introduce customers to new platform capabilities, features, and applications, drawing on cross-customer insights and product knowledge to surface what other organizations are building with Itential and how those patterns could apply to their environment
  • Proactively deliver product roadmap updates, release highlights, and new feature guidance to customers, framing capabilities in the context of their specific automation goals to drive continued platform adoption
  • Identify and qualify expansion opportunities, including new use cases, additional products, or broader platform adoption, and partner with Sales to progress them to commercial outcomes
  • Lead Executive Business Reviews (EBRs) independently, including preparation, facilitation, and follow-through on documented outcomes
  • Proactively manage at-risk accounts by identifying churn signals early, documenting root cause in Salesforce, and partnering with CS leadership on resolution strategies when needed

Requirements
  • 3-5+ years in a Customer Success or customer-facing role, with at least 3 years of experience in a network, automation, or enterprise software environment
  • Technical background in networking, network automation, or IT, gained through formal education or hands-on professional experience
  • Demonstrated track record of driving product adoption and measurable customer outcomes in a B2B enterprise environment
  • Ability to build rapport with customer champions and work colleagues in a remote setting
  • Exceptional ability to communicate, identify risks, and proactively drive resolutions
  • Working knowledge of network automation concepts and technologies; familiarity with platforms such as the Itential Automation Platform (IAP), Ansible, Terraform, or Cisco NSO is strongly preferred. Ability to discuss integration patterns (ServiceNow, NETCONF/REST, Git-based workflows) and common automation use cases such as configuration compliance, change automation, and service provisioning
  • Knowledge of IT key concepts (network management, infrastructure, software development, cloud computing, etc.)
  • Strong time management, accountability, and personal organization
  • Experience analyzing and optimizing existing processes in the Customer Success department
  • Strong customer empathy and the ability to proactively surface and advocate for customer needs, translating feedback into actionable input for Product and Engineering
  • Experience with the Microsoft Office Suite (Word, Excel, PowerPoint); Salesforce; JIRA; and Confluence
  • Genuine enthusiasm for network automation and emerging technology, with the ability to translate complex concepts for audiences with varying levels of technical expertise

Physical Demands & Work Environment
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Sitting: Constantly (6-8 hours per day) for computer work, meetings, and customer calls
  • Standing/Walking: Occasionally for team meetings and customer presentations
  • Lifting: Occasionally lift/carry up to 15 pounds (project materials, equipment)
  • Vision: Constantly use close vision for computer work, documentation, and reporting
  • Hearing: Frequently for customer calls, team meetings, and stakeholder communications
  • Communication: Constantly communicate with customers, engineering teams, and executive management
  • Manual Dexterity: Constantly use hands/fingers for keyboard use and documentation

Work Environment:
  • Location: United States
  • Noise Level: Typical office or home office environment with frequent meetings and calls
  • Travel Requirements: Up to 25% travel for customer meetings, Executive Business Reviews, and industry events
  • Schedule: Standard business hours with flexibility for customer time zones
  • Technology: Salesforce, JIRA, Confluence, Microsoft Office Suite (Word, Excel, PowerPoint), and video conferencing software

Compliance Statements
ADA Accommodation: Itential is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application, interview, and employment process. If you require accommodation to perform the essential functions of this position, please contact Human Resources to discuss available options.
Equal Opportunity: Itential is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Employment at Will: Employment with Itential is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

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