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Customer Success Manager Govtech Jobs in Silver Spring, MD

Beyond SOF

Manager, Customer Success

Washington, DC · On-site

The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful implementation of customer success ...

Workday

Sr Customer Success Manager

Washington, DC · On-site

Customer Success Manager Role Workday is the leader in enterprise-class, software-as-a-service (SaaS) solutions for managing global businesses. Our rapidly growing software company is searching for a ...

New

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Granicus, LLC

Customer Success Consultant

Washington, DC

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been ... Customer Success Management & Strategy * Act as the primary point of contact for strategic ...

Granicus

Customer Success Consultant

Washington, DC · On-site +1

$60K - $73K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been ... Customer Success Management & Strategy * Act as the primary point of contact for strategic ...

nitra

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

Workday

Sr Customer Success Manager

Washington, DC

Customer Success Management (CSM) is Workday's bridge between our Professional Services and Production Services teams. Members of CSM advocate on behalf of Workday customers and take a team-based ...

New

Genesys

Sr. Customer Success Manager

Washington, DC

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

New

Windward

Customer Success Manager DC

Washington, DC · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Leap

Customer Success Manager

Columbia, MD · On-site

$60K - $67K/yr

We are searching for an Customer Success Manager to join our all-star Sales team working with existing customers. This is great opportunity to represent the absolute best product in our industry and ...

TechnoMile

Senior Customer Success Manager

Mclean, VA · On-site

Senior Customer Success Manager Location: Tysons Corner- Hybrid | In-Office Options About the Role TechnoMile is looking for a Customer Success Manager to join our team! This role owns a dedicated ...

New

Nitra, Inc.

Customer Success Manager

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

A charismatic and outgoing Customer Success Manager with 2-8 years of experience who will manage a portfolio of SMB private practices. You will be the primary point of contact for doctors, C-suite ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

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Showing results 41-60

All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Silver Spring, MD

Customer Success Manager Govtech information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do customer success manager govtech jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager govtech in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Manager Govtech jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Manager Govtech jobs?

Cities near Silver Spring, MD with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you

Manager, Customer Success

Beyond SOF

Washington, DC • On-site

Full-time

Re-posted 9 days ago

Job description

Role Summary:
The Customer Success Manager is responsible for leading
and managing the customer success team, overseeing
customer success projects, and ensuring the successful
implementation of customer success solutions.
Main Responsibilities and duties:
Lead and manage the customer success team.
Oversee customer success projects and ensure successful
implementation.
Develop and implement customer success strategies and
plans.
Collaborate with other departments to enhance customer
satisfaction.
Lead the integration of quantum technologies into
customer success initiatives. Ensure the customer
success team is equipped with the necessary
knowledge to assist customers with quantum-related
inquiries and issues.

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