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Customer Success Management Director Jobs (NOW HIRING)

SWBC

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWIVEL

Customer Success Manager

Grand Rapids, MI · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

SWBC

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Carrier, Brokerage General Agent (BGA), or Wealth Management) and partner cross-functionally with ...

SWIVEL

Customer Success Manager

San Antonio, TX · On-site

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...

Ipipeline, Inc.

Director, Customer Success

Wayne, PA · On-site

Responsibilities The Director, Customer Success, is a strategic operator and player-coach role in ... Carrier, Brokerage General Agent (BGA), or Wealth Management) and partner cross-functionally with ...

Checkr

Director of Customer Success

Denver, CO

Recruit, mentor, and manage a team of experienced Customer Success Managers, fostering their ... Director levels within customer organizations. * Drive customer success strategy: Develop and ...

Honeywell

Sr Manager, Customer Success

Houston, TX · On-site

$142K - $179K/yr

The Senior Customer Success Manager is responsible for leading Customer Success execution for a ... Director or senior leader, ensuring customer engagement models, health management, and renewal ...

Clever Devices Ltd.

Customer Success Manager

Apex, NC · On-site

$90K - $130K/yr

The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They are also expected to own the communication and management of any service issue or escalation ...

Honeywell

Sr Manager, Customer Success

Houston, TX · On-site

$142K - $179K/yr

The Senior Customer Success Manager is responsible for leading Customer Success execution for a ... Director or senior leader, ensuring customer engagement models, health management, and renewal ...

Snatch UP

Founding Customer Success Manager

Mundelein, IL · On-site +1

$120K - $130K/yr

This is a high-impact, ground-floor role with a direct path to leadership as you build and scale ... Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B ...

Snatch UP

Founding Customer Success Manager

Sunnyvale, CA · On-site +1

$120K - $130K/yr

This is a high-impact, ground-floor role with a direct path to leadership as you build and scale ... Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B ...

Snatch UP

Founding Customer Success Manager

Alameda, CA · On-site +1

$120K - $130K/yr

This is a high-impact, ground-floor role with a direct path to leadership as you build and scale ... Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B ...

Stripe

Manager, Customer Success

Atlanta, GA · On-site

Few roles provide such a direct impact on the growth of the company. What you'll do Our users are the heart of our business. Stripe's Enterprise Customer Success Team is responsible for managing our ...

Mitratech

Director of Customer Success

Lead and manage a team with 6-10 direct reports. * Recruit, train, mentor, and manage customer success managers and teams to deliver value. * Develop and implement customer success strategies ...

Snatch UP

Founding Customer Success Manager

Santa Clara, CA · On-site +1

$120K - $130K/yr

This is a high-impact, ground-floor role with a direct path to leadership as you build and scale ... Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B ...

Snatch UP

Founding Customer Success Manager

San Mateo, CA · On-site +1

$120K - $130K/yr

This is a high-impact, ground-floor role with a direct path to leadership as you build and scale ... Minimum of 3+ years of dedicated Customer Success Management (CSM) experience, ideally within a B2B ...

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All JobsCustomer Success Management Director Jobs

Customer Success Management Director information

See salary details

$38.5K

$121.4K

$179K

How much do customer success management director jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success management director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Customer Success Management Director jobs? Cities with the most Customer Success Management Director job openings:
What states have the most Customer Success Management Director jobs? States with the most job openings for Customer Success Management Director jobs include:
Customer Success Management Director jobs near you
Infographic showing various Customer Success Management Director job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 70% Full Time, 11% Part Time, 4% Temporary, and 11% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Sr. Director, Global Customer Success

Sr. Director, Global Customer Success

Veracode

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
As the Sr. Director of Global Customer Success, you will be a pivotal leader within our organization, responsible for transforming and scaling our Customer Success team to deliver exceptional, tangible outcomes for our clients. You will leverage your technical expertise, collaborative approach, and data-driven mindset to enhance customer satisfaction, retention, and growth. Your keen understanding of market trends and ability to implement innovative strategies will be crucial in ensuring our customers derive maximum value from our products.
Key Aspects of the Role:
Driving Customer Success Outcomes:
  • Increase renewal rates and reduce churn.
  • Expand revenue through cross-sell and up-sell opportunities.
  • Enhance product adoption, customer satisfaction, and health scores.
  • Foster customer advocacy and generate references for new business growth.
  • Use data and analytics to enhance customer success metrics, identify trends, and drive decisions; maintain customer health scores, churn prediction models and key performance indicators.

Defining and Optimizing Customer Lifecycle:
  • Map and enhance the customer journey, identifying key touchpoints and interventions.
  • Develop and refine segmentation strategies to tailor customer success packages.
  • Continuously improve processes based on industry best practices.

Managing Customer Success Activities:
  • Oversee onboarding, training, and professional services for seamless customer integration.
  • Lead customer support and success management teams.
  • Drive initiatives for renewals, cross-sell, up-sell, and customer advocacy.
  • Establish and track operational metrics to measure effectiveness.

Leading a World-Class Customer Success Team:
  • Recruit, mentor, and retain top talent.
  • Create a rapid onboarding process and foster a culture of continuous learning ensuring ongoing training and development for the Customer Success team.
  • Encourage collaboration within the team and across the customer lifecycle.
  • Implement enablement programs around DevOps, DevSecOps, Cloud Development and Application Security.
  • Stay current with industry trends and integrate relevant advancements into team training.

What you'll need:
  • Proven experience in a Senior Customer Success leadership role within a SaaS company, preferably in application security or related industry.
  • Demonstrated success in transforming and scaling global customer success organizations to deliver tangible outcomes for customers.
  • Strong technical background, with the ability to understand complex technical concepts and guide customers through technical challenges.
  • Highly collaborative with excellent interpersonal and communication skills, capable of working effectively across departments and with executive leadership.
  • Data-driven mindset with experience in leveraging analytics to drive customer success strategies and decisions.
  • Deep understanding of market trends, customer needs, and industry best practices in customer success.

What we offer you:
  • Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
  • Wellness benefits to help you focus on what's most important.
  • "Take What You Need" time off policy.
  • Extensive development and training offerings to help you grow your career at Veracode.
  • Generous 401k match to help save for your future.
  • Amazing community of professionals who take pride in what we do every day.

Compensation Transparency
In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.
Job Grade: Sr. Director
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
  • Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
  • Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
  • Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.

If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.

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