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60 jobs near Columbus, OH

PassFort

AVP-Brand Campaigns and Experience

Manhattan, NY · On-site

$126 - $182/hr

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are ...

New

PassFort

Android Engineer - Fan Monetization

Manhattan, NY · On-site

$140 - $165/hr

We are looking for a mid-level Android Engineer to join the SoundCloud Fan Monetization team. Our mission is to deepen the connection between fans and creators, building features that enhance how ...

PassFort

Machine Learning Engineer

Berlin, MD · On-site

$79.93 - $137.02/hr

sensmore automates the world's largest machines with unprecedented intelligence. Our proprietary Physical AI enables heavy machines such as wheel loaders to instantly adapt to dynamic environments ...

PassFort

Technical Solutions Engineer

Manhattan, NY · On-site

$120 - $180/hr

Our Mission At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails, and ...

PassFort

Chief Counsel, IP, Trust & Cyber

San Francisco, CA · On-site

$281 - $407/hr

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are ...

New

PassFort

Founding Events Director

Manhattan, NY · On-site

$120 - $170/hr

Our Mission At Omnea, we're reinventing how enterprise businesses operate, starting with the most painful parts: procurement - where a single purchase can drag on for months, trigger 50+ emails , and ...

PassFort

Senior IT Auditor- IT & Cyber

Charlotte, NC · On-site

$82.40 - $119.45/hr

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are ...

PassFort

$79.85 - $102.67/hr

At deskbird , you're not joining a volume-driven outbound machine, you're stepping into a company where your impact is visible from day one, your progression is tied to performance (not tenure), and ...

PassFort

Finance Business Partner

Manhattan, NY · On-site

$113.20 - $164.05/hr

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are ...

PassFort

Deployment Engineer

Los Angeles, CA · On-site

$140 - $200/hr

The role Responsibilities * You will own the deployment and integration of our compression technology into customer environments. * You'll work closely with ML engineers and customers to ensure our ...

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Showing results 1-20

Senior Customer Success Manager (Remote - MA)

PassFort

Boston, MA • On-site

$140 - $155/hr

Other

Medical, Retirement

Posted 10 days ago

Job description

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross‑functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post‑sale lifecycle.

  • Managing a portfolio of enterprise customer accounts as the main post‑sale contact.
  • Leading onboarding and implementation activity to set customers up for success.
  • Building success plans tied to customer goals, adoption, and measurable outcomes.
  • Running regular customer meetings, business reviews, and value conversations with key stakeholders.
  • Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
  • Driving renewals and supporting expansion opportunities across existing accounts.
  • Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
  • Working closely with cross‑functional teams to resolve issues and improve the customer journey.
Who you are
  • At least 5 years’ experience in a relevant customer‑facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
  • Experience managing Enterprise SaaS customers.
  • A strong track record in onboarding, adoption, retention, and renewal management.
  • Excellent stakeholder management skills, including confidence working with senior customer contacts.
  • Strong communication skills, both written and verbal.
  • A proactive, commercially minded, and customer‑focused approach.
We would love if you have
  • Experience in construction, infrastructure, project controls, or a related industry.
  • Familiarity with Primavera P6 or similar planning tools.
  • Experience working with complex workflows, data‑driven platforms, or technical SaaS products.
  • Exposure to QBRs, executive reporting, and value‑led account management.
What if you’re a partial fit?

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn’t exactly match this job description.

Location

Massachusetts, Remote

Benefits

Besides a competitive salary starting at $140,000–$155,000, we are also proud to support you with:

  • A team of Noders who are second to none.
  • Equity in Nodes & Links - we are all in this together.
  • Health insurances & 401K plans.
  • Remote work budget to build your perfect set‑up ($500 year 1 + $100 year 2).
  • Personal development budget to keep growing ($1,000 per annum).
  • Annual workation trip to work and have fun with your teammates.
  • Wedding or civil partnership additional leave on us.

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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