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Customer Success Management Director Jobs (NOW HIRING)

StarTech.com Ltd.

Customer Success Manager

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

StarTech.com

Customer Success Manager

FL · Remote

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Monetate

Customer Success Manager

What You'll Need Experience * 3+ years in customer success management, account management, or a ... This role has no direct reports. * The contractor will have autonomy to determine the methods ...

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Customer Success Management Director information

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$38.5K

$121.4K

$179K

How much do customer success management director jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer success management director in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

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Customer Success Management Director jobs near you
Infographic showing various Customer Success Management Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Customer Success (Renewals Ownership Required)

Chicago, IL • On-site, Remote

Litera
Software Development • 201 - 500 employees
Learn more about Literaexternal

$160K - $180K/yr

Full-time

Re-posted 27 days ago

Key responsibilities

  • Develop and implement strategies to enhance customer satisfaction and retention

  • Build and maintain strong relationships with key customers to understand their needs

  • Lead, mentor, and develop a high-performing customer success team

Job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we RaiseTheBar for what's possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you're energized by scale, real impact, and meaningful challenges, you'll feel right at home here.

Where You'll Work

This role is based in Austin, Chicago, Denver, New Jersey, Philadelphia, or Raleigh, and we're looking for someone within a reasonable commuting distance, who can join us in the office at least 6 days a month for collaboration and connection.

Why this Role Matters

The Director of Customer Success protects and grows revenue by ensuring existing customers stay, expand, and thrive. This leader aligns customer needs with business strategy, bringing structure and accountability to retention efforts across the organization.

What You'll Deliver

  • Develop and implement strategies to enhance customer satisfaction and retention

  • Align customer success initiatives with overall business goals.

  • Lead, mentor, and develop a high-performing customer success team

  • Foster a culture of excellence, collaboration, and continuous improvement

  • Build andmaintainstrong relationships with key customers to understand their needs

  • Identifyopportunities to enhancethe customerexperience and address pain points

  • Establish and track key performance indicators (KPIs) to measure success

  • Provide regular reports and insights to senior management on customer success metrics

  • Analyze and improve customer success processes for efficiency and effectiveness

  • Implement tools and technologies to enhance customer interactions and satisfaction

  • Collaborate with sales, product, and marketing teams to ensure alignment and integration

  • Drive initiatives that foster collaboration andsynergyacross departments

We're committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we're here to support you.

What You'll Bring

Must-Have:

  • Bachelor's degree in business, Marketing, or a related field.

  • Minimum of 7 years in customer success or a similar leadership role.

  • Proventrack recordof enhancing customer satisfaction and leading teams.

  • Strong strategic thinking and leadership abilities.

  • Excellent communication and interpersonal skills.

  • Proficiencyin CRM and customer success management tools.

  • Ability to analyze data and drive data-driven decisions.

  • Results-oriented with a focus on customer satisfaction and retention.

  • High levelof adaptability and resilience in a fast-paced environment.

  • Strong problem-solving and decision-making abilities.

Nice-To-Have:

  • MBA or advanced degree preferred.

  • Legal tech experience or exposure

We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.

What You'll Experience

  • A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

  • Global Reach. Partner with teams around the world to solve complex challenges that matter.

  • Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

  • AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado, Illinois, New Jersey, and New York Applicants

The base salary range for this role is $160,000 to $180,000 USD. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to earn commission based on performance.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply