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Customer Success Leader Jobs in Reno, NV (NOW HIRING)

Akamai Technologies, Inc.

Engagement Manager II

Carson City, NV · On-site

$119.60 - $215.40/hr

  • Medical

  • Retirement

  • PTO

Being the central point of contact for customers and leading the integrated account team delivering customer success * Educating customers on and empowering their adoption of Akamai's products and ...

New

Socure

Senior Product Marketing Manager

Carson City, NV · On-site

$190K/yr

Trusted by thousands of leading organizations--from top banks and fintechs to government agencies ... In this role, you will partner closely with Sales, Solutions Consulting, Customer Success, and the ...

Cisco

Account Executive - ThousandEyes

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... leading Networking, Security, Collaboration, and Observability portfolios. About The Role The ... Work closely and collaboratively with Customer Success to drive product adoption and usage, as well ...

MINISO USA

Part-Time Shift Leader

Reno, NV · On-site

$18/hr

By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success ...

MINISO USA

Part-Time Shift Leader

Reno, NV · On-site

$18/hr

By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success ...

MINISO USA

Part-Time Shift Leader

Reno, NV · On-site

$18/hr

By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success ...

Panda Restaurant Group

Shift Leader

Sparks, NV

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV

$15 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Carson City, NV

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Carson City, NV · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Truckee, CA

$24 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

Panda Restaurant Group

Shift Leader

Reno, NV · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hands-on paid training to prepare you for success * On-Going Career & Leadership Development ... customers. Kitchens are hot and noise levels are usually high; storage space is limited and ...

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Showing results 41-60

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Reno, NV

Customer Success Leader information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success leader jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success leader in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Reno, NV?

For Customer Success Leader jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Customer Success Leader jobs in Reno, NV look for?

The top searched job categories for Customer Success Leader jobs in Reno, NV are:

What cities near Reno, NV are hiring for Customer Success Leader jobs?

Cities near Reno, NV with the most Customer Success Leader job openings:

Customer Success Leader jobs near you

Engagement Manager II

Akamai Technologies, Inc.

Carson City, NV • On-site

$119.60 - $215.40/hr

Other

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Akamai Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

122nd of 244 rated software companies

Job description

Are you passionate about building relationships and ensuring customer success? Are you a fast learner who is fascinated by cloud technologies? Join our prestigious team

Our customer‑centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and to deliver results and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers.

Shape value for our customers

You will be responsible for maximizing value, retention and growth throughout the customer lifecycle. You will help build and develop customers' cloud strategies. Becoming an industry expert, delivering innovative outcomes for customers through relationships, business acumen, and operational focus.

As an Engagement Manager II, you will be responsible for:
  • Working independently as a trusted advisor for customer stakeholders to support their long‑term strategy and visions
  • Owning the technical program management while maximizing Akamai's platform value for the customer
  • Being the central point of contact for customers and leading the integrated account team delivering customer success
  • Educating customers on and empowering their adoption of Akamai's products and services to support account growth
  • Responding to escalations when various program management issues arise and leading operational improvements to mitigate future risks
Do what you love To be successful in this role you will:
  • Have 8 years of relevant experience and a Bachelor's Degree in Computer Science or its equivalent
  • Have relevant experience in customer‑facing technical roles within public cloud or cloud software companies
  • Demonstrate proven ability to manage and deliver large‑scale cloud projects for enterprise customers
  • Have solid consulting, relationship‑building, and communication skills with stakeholders at all organizational levels
  • Possess hands‑on expertise in IaaS, Kubernetes, containers, CI/CD pipelines, or other modern cloud technologies
  • Have program or project management experience across cross‑functional technical teams, with cloud architect certifications
  • Be proficient in English and Mandarin (written and spoken), with solid presentation skills to explain complex technical concepts clearly
  • Be willing to travel 25‑35% to customer offices, and cover the West Coast area (California and Seattle)
Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only – the base salary for this position ranges from $119,600 - $215,400/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family‑friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an affirmative action, equal opportunity employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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