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Customer Success Implementation Manager Jobs in New York

Capitolis

Customer Success Senior Manager

Manhattan, NY · On-site

$120 - $160/hr

We are seeking a strategic Customer Success Senior Manager to build our Customer Success team ... Implement strategies that drive product adoption and utilization. * Customer Advocacy: Act as the ...

PermitFlow

Enterprise Implementation Manager

New York, NY · On-site

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of Customer Success and own onboarding for PermitFlow's strategic enterprise accounts. You'll lead complex ...

Dealpath

Implementation Manager

New York, NY

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

PermitFlow

Enterprise Implementation Manager

New York, NY · Remote

$160K - $210K/yr

Role Overview As Enterprise Implementation Manager , you will report to the Vice President of Customer Success and own onboarding for PermitFlow's strategic enterprise accounts. You'll lead complex ...

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

As part of the implementation team, we're looking for an individual to help lead training, implementing and on the ground customer success for new customers. As an implementation manager at an early ...

Dealpath

Implementation Manager

New York, NY · On-site

$117K - $127K/yr

Bachelor's degree or higher * 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience * Strong knowledge and proficiency in Excel ...

Mandrel, Inc

Implementation Manager

New York, NY · On-site

$120K - $180K/yr

This role sits at the intersection of customer success, product, and engineering and is critical to ... Experience managing multiple concurrent technical implementations with external customers * Ability ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

You will act as the first line of defense for our clients-owning all aspects of implementation ... product managers. Compensation & Benefits * Competitive compensation and a fantastic office ...

Forus Inc

Customer Success Manager

New York, NY · On-site

$150K - $200K/yr

... success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion ...

Forus Inc

Customer Success Manager

Manhattan, NY · On-site

... success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion ...

intenseye

Implementation Manager

New York, NY

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical ...

intenseye

Implementation Manager

New York, NY · On-site

$95K - $100K/yr

As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye ... Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical ...

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All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in New York

Customer Success Implementation Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in New York are hiring for Customer Success Implementation Manager jobs?

Cities in New York with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Senior Manager

Capitolis

Manhattan, NY • On-site

$120 - $160/hr

Other

Posted 5 days ago

Job description

We are seeking a strategic Customer Success Senior Manager to build our Customer Success team. Reporting directly to the Head of Growth, you will be responsible for fostering long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, along with driving customer retention and growth.

Responsibilities
  • Build and lead Customer Success Team: Build and lead the Customer Success team, providing guidance and support to ensure the team delivers exceptional service and support to our clients.
  • Customer Relationship Management: Develop and maintain relationships with key clients, serving as the primary point of contact for escalations and strategic discussions.
  • Customer Onboarding and Adoption: Oversee the customer onboarding process to ensure a smooth transition from Sales to Customer Success. Implement strategies that drive product adoption and utilization.
  • Customer Advocacy: Act as the voice of the customer within the company, ensuring that customer feedback is heard and acted upon to improve product offerings and customer experience.
  • Retention and Growth Strategies: Develop and execute strategies to increase customer retention and reduce churn. Identify upsell and cross-sell opportunities by understanding customer needs and aligning them with our product offerings.
  • Performance Management: Establish key performance indicators (KPIs) for the Customer Success team and regularly track and report on these metrics to assess team performance and customer health.
  • Cross-Functional Collaboration: Collaborate with Sales, Product Management, and Engineering teams to ensure alignment between customer requirements and product development.
  • Continuous Improvement: Identify areas for improvement in the customer experience and customer success processes, driving continuous improvement and innovation.
Qualifications
  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • At least 8-10 years of experience in customer success or a related field, with a proven track record of leading a customer success team in a technology-driven environment.
  • Strong understanding of customer success metrics and the ability to link them to business outcomes.
  • Excellent interpersonal and communication skills, with the ability to build relationships and influence both customers and internal stakeholders.
  • Demonstrated ability to manage and inspire a team in a dynamic and fast-paced setting.
  • Proficient in CRM and Customer Success software platforms such as Salesforce or Hubspot.

Dynamo AI is committed to maintaining compliance with all applicable local and state laws regarding job listings and salary transparency. This includes adhering to specific regulations that mandate the disclosure of salary ranges in job postings or upon request during the hiring process. We strive to ensure our practices promote fairness, equity, and transparency for all candidates.

Salary for this position may vary based on several factors, including the candidate's experience, expertise, and the geographic location of the role. Compensation is determined to ensure competitiveness and equity, reflecting the cost of living in different regions and the specific skills and qualifications of the candidate.

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