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Customer Success Implementation Manager Jobs in New York

Greenboard

Customer Success Manager

Manhattan, NY · On-site

$110K - $150K/yr

Customer Success Manager At Greenboard, we're building the future of financial compliance ... Lead onboarding and implementation for our more complex and higher-stakes accounts * Serve as the ...

PatientPoint

Implementation Manager

New York, NY

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... customer success. What You'll Do: * Strategic Program and Construction Oversight: Provide ...

New

Brellium

Implementation Manager

New York, NY · On-site

$100K - $150K/yr

Work with Customer Success Leadership to develop and enforce best practices around implementation ... Project management for go-live process (planning & execution) * Working with engineering + customer ...

PatientPoint

Implementation Manager

Manhattan, NY · On-site

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Passion for Customer Success: A strong dedication to ensuring that the customer experience is ...

New

Campfire Software, Inc

Implementation Manager

New York, NY · On-site

$100K - $140K/yr

Implementation Managers own the entire implementation process, including kickoff, configuration ... Ensure a smooth transition to Customer Success and Support after go-live What Success Looks Like

PatientPoint

Implementation Manager

Garden City, NY · On-site

As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product ... Passion for Customer Success: A strong dedication to ensuring that the customer experience is ...

New

SupportFinity™

Manager, Customer Success

Manhattan, NY · On-site

$115 - $145/hr

Manager, Customer Success Locations NYC, NY / Boston, MA / Waltham, MA | Hybrid Get To Know Us SS&C ... Working closely with customers, CSMs plan project implementations, conduct onboarding and training ...

Adaptive Security

Customer Success Manager

Manhattan, NY · On-site

$70 - $90/hr

The Role We are rapidly growing our Customer Success team. This is a foundational role with the ... Own all aspects of customer implementation, onboarding, and support. * Conduct kick‑off calls ...

PatientPoint

Implementation Manager

Garden City, NY

Job Summary As a PatientPoint Implementation Manager, you will lead the end-to-end installation and ... customer success. What You'll Do Strategic Program and Construction Oversight: Provide ...

New

PatientPoint

Implementation Manager

Manhattan, NY

Job Summary As a PatientPoint Implementation Manager, you will lead the end-to-end installation and ... customer success. What You'll Do Strategic Program and Construction Oversight: Provide ...

New

Spring Health

Customer Success Manager

New York, NY · Remote

$86K - $98K/yr

You have 3+ years of experience in account management, customer success, implementation or healthcare management. * You have experience in upselling and retaining customers to drive additional ...

PermitFlow

Implementation Specialist

Manhattan, NY · On-site

$70 - $90/hr

Role Overview As Implementation Specialist , you will report to the Vice President of Customer ... customer success, or a related customer-facing role at a B2B SaaS company. * Experience managing ...

Profound

Implementation Manager

New York, NY · On-site

$115K - $140K/yr

Customer Success • New York, New York • In-office Apply Refer someone Apply Refer someone ... As an Implementation Manager, you'll own onboarding and enablement execution for our Scaled and Mid ...

Dynamo AI

Customer Success Senior Manager

Manhattan, NY · On-site

Customer Success Senior Manager We are seeking a strategic Customer Success Senior Manager to build ... Implement strategies that drive product adoption and utilization. * Customer Advocacy: Act as the ...

Uniti AI

Customer Success Manager

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Uniti, you'll own customer relationships from the ... You'll partner with Sales, Implementation, Product, and Engineering to make every operator ...

Uniti Ai

Customer Success Manager

Manhattan, NY · On-site

About the Role As a Customer Success Manager at Uniti, you'll own customer relationships from the ... You'll partner with Sales, Implementation, Product, and Engineering to make every operator ...

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Showing results 21-40

All JobsCustomer Success Implementation JobsCustomer Success Implementation Manager JobsCustomer Success Implementation Manager Jobs in New York

Customer Success Implementation Manager information

See New York salary details

$35.6K

$90.9K

$153.2K

How much do customer success implementation manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success implementation manager in New York is $90,875.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $108,300.00 per year, depending on experience, location, and employer.

What does a customer success implementation manager do?

A Customer Success Implementation Manager is responsible for guiding new customers through the onboarding and implementation process of a company's products or services. They work closely with clients to understand their goals, configure solutions to meet their needs, and ensure a smooth transition from sales to active use. Their main objective is to set customers up for long-term success, address any initial concerns, and drive product adoption. They also collaborate with internal teams to resolve issues and provide feedback for product improvements.

What are the key skills and qualifications needed to thrive as a customer success implementation manager?

To thrive as a Customer Success Implementation Manager, you need strong project management abilities, a background in customer success or account management, and familiarity with implementation processes. Proficiency in tools such as CRM systems (like Salesforce), onboarding platforms, and customer support software is typically required. Excellent communication, problem-solving, and relationship-building skills help you effectively guide customers and manage expectations. These skills ensure smooth onboarding, high customer satisfaction, and long-term client retention.

What are some common challenges faced by customer success implementation managers during client onboarding, and how can they be addressed?

Customer Success Implementation Managers often encounter challenges such as aligning client expectations with product capabilities, managing tight deadlines, and coordinating across multiple internal teams. Success in this role requires clear and proactive communication, strong project management skills, and the ability to quickly resolve issues as they arise. Building strong relationships with both clients and internal stakeholders helps ensure smoother onboarding processes and sets the stage for long-term client satisfaction.

What is the difference between Customer Success Implementation Manager vs Customer Success Manager?

AspectCustomer Success Implementation ManagerCustomer Success Manager
Primary FocusImplementing and onboarding new clients, ensuring smooth product adoptionManaging ongoing client relationships, renewals, and satisfaction
Required SkillsProject management, technical onboarding, trainingRelationship building, communication, retention strategies
Work EnvironmentPre-sales and onboarding phases, cross-functional teamsPost-sales, account management, customer support
Common CertificationsCustomer success certifications, project management certificationsCustomer success certifications, CRM platform certifications

While both roles focus on customer satisfaction, the Customer Success Implementation Manager primarily handles onboarding and implementation, whereas the Customer Success Manager maintains ongoing relationships to ensure retention and growth.

What cities in New York are hiring for Customer Success Implementation Manager jobs?

Cities in New York with the most Customer Success Implementation Manager job openings:

Customer Success Implementation Manager jobs near you

Customer Success Manager

Greenboard

Manhattan, NY • On-site

$110K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Customer Success Manager

At Greenboard, we're building the future of financial compliance. Greenboard is the unified, AI-native compliance operating system for RIAs, fintechs, private funds, hedge funds, and more. It replaces the fragmented mix of legacy tools and automates more than previously possible. By centralizing data and workflows, Greenboard helps firms reduce regulatory risk, simplify their technology stack, modernize how they run compliance, and save money.

Our founding team includes engineers who have scaled products at Amazon, Google, and multiple unicorn startups. We're backed by Y Combinator, General Catalyst, Base10, and other top-tier investors, and have raised over $20M to date. Brand-name financial institutions already rely on Greenboard — and we're growing fast.

What You'll Work On
  • Own the full customer lifecycle for a portfolio of accounts, from onboarding through renewal and expansion
  • Lead onboarding and implementation for our more complex and higher-stakes accounts
  • Serve as the senior day-to-day point of contact for customers and reselling partners, including executive stakeholders
  • Build trusted, strategic relationships that go beyond day-to-day support
  • Translate complex product and compliance concepts into clear guidance for technical and non-technical audiences alike
  • Identify churn risk early and drive proactive retention strategies, not just react to issues
  • Spot expansion and upsell opportunities and partner with Sales to pursue them
  • Partner closely with Sales, Engineering, and Support to resolve escalations and unblock customers quickly
  • Collect and synthesize customer feedback into clear product input, working directly with Product and Engineering
  • Build and improve the onboarding playbook, processes, and templates as we scale the team
  • Mentor and support more junior CS team members as the team grows
Who Are You?
  • A high-energy, positive communicator who builds trust quickly with customers at every level, including executives
  • Comfortable owning a portfolio of accounts and prioritizing across competing demands
  • Proactive and action-oriented — you build the process, you don't wait for it
  • Organized, detail-oriented, and calm under pressure, especially during escalations
  • Curious and resourceful in fast-moving, early-stage environments
  • Excited to work cross-functionally with Sales, Product, and Engineering, and to help shape how CS operates as we grow
Qualifications

Required

  • 4–8 years of experience in Customer Success, Implementation, Account Management, or a related role, ideally with B2B SaaS
  • Track record of owning complex accounts and executive relationships
  • Exceptional written and verbal communication skills
  • Strong organizational skills and ability to manage competing priorities across a portfolio
  • Sound judgment in prioritizing critical customer issues and escalations
  • Comfort building process from scratch in an early-stage startup environment

Preferred

  • Experience working with fintech, compliance, or financial operations products
  • Experience mentoring or informally leading other CS team members
  • Startup experience or comfort operating with limited structure
Benefits
  • Salary range: $110,000–$150,000 + meaningful equity
  • 401(k) with 5% company match
  • Medical, dental, and vision coverage
  • 15 days PTO + 11 company holidays + flexible sick time
  • 2 additional PTO days for each year of service (up to 10 additional days)
  • 10 remote days per year plus additional around the holidays
  • Bi-annual off-sites and team retreats
  • Front-row seat to building the operating backbone of modern finance

Apply