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Customer Success Associate Jobs in Wayne, NJ (NOW HIRING)

Fooda

Client Success Associate

New York, NY · On-site

As a Client Success Associate you will play a key role in managing day-to-day operations for the ... Regularly visit client locations to audit restaurants, gather feedback from customers, and build ...

Fooda

Client Success Associate

New York, NY · On-site

$65K - $75K/yr

As a Client Success Associate you will play a key role in managing day-to-day operations for the ... Regularly visit client locations to audit restaurants, gather feedback from customers, and build ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

T-Mobile

Client Success Associate

New York, NY · On-site

$46K - $84K/yr

Our Total Rewards Package ensures that employees get the same big love we give our customers. All ... Success is measured by the quality and relevance of proposals, effective collaboration, and timely ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Wayne, NJ

Customer Success Associate information

See Wayne, NJ salary details

$18.3K

$52.6K

$92.2K

How much do customer success associate jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success associate in Wayne, NJ is $52,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Wayne, NJ? The most popular types of Customer Success jobs in Wayne, NJ are:
What job categories do people searching Customer Success Associate jobs in Wayne, NJ look for? The top searched job categories for Customer Success Associate jobs in Wayne, NJ are:
What cities near Wayne, NJ are hiring for Customer Success Associate jobs? Cities near Wayne, NJ with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Wayne, NJ as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $52,555 per year, or $25.3 per hour.

Client Success Associate

Manifest Legal Tech, Inc

New York, NY • On-site

$70K - $90K/yr

Full-time

Posted 4 days ago

Job description

About Manifest
Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office - enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
About the Team
The Internal Operations team owns the client experience from kickoff through filing, ensuring every client feels informed, supported, and confident throughout their immigration journey. We partner closely with Legal, Product, Engineering, Operations, and Finance to deliver a seamless, white-glove experience while helping clients navigate a meaningful, high-stakes process.
As Manifest grows, Client Success is responsible for more than just responding to client questions. We identify patterns, improve workflows, build scalable processes, and leverage AI and automation to eliminate repetitive work and continuously improve the client experience. Every operational improvement helps us better serve thousands of clients while allowing the team to focus on the moments that matter most.
About the Role
As a Customer Success Associate at Manifest, you'll be the first line of support for clients navigating their immigration journey. You'll deliver a white glove experience by deeply understanding client pain-points, handling their inquiries, troubleshooting their issues, working with lawyers to ensure clients feel informed and supported from start to finish. You'll take a step back from the day-to-day and drive strategic initiatives to ensure our systems, product and processes scale long term.
This is a people-focused role that blends problem-solving, communication, empathy, and organization. You'll be a calm, reliable presence for clients working through a high-stakes process.
What You'll Do
  • Client support: Respond to client questions through live chat, email, and phone. Offer clear explanations, resolve issues quickly, and know when to escalate.
  • Guidance & onboarding: Help clients understand next steps, how to use the portal, how to upload documents, and what to expect throughout the process.
  • Case coordination: Monitor client activity, flag missing items, and keep communication loops tight so nothing falls through the cracks.
  • Service consistency: Maintain a warm, professional tone across every interaction. Represent the Manifest experience clients expect-organized, caring, and on top of details.
  • Strategic initiatives: pot unusual situations, technical issues, and operational bottlenecks before they become larger problems. Partner with cross-functional teams to resolve them, proactively identify repetitive tasks that can be automated, and help build, test, and refine AI systems, workflows, and operational processes that improve efficiency, scalability, and the client experience.
What We're Looking For
  • 3-6 years of experience in customer success, customer support, operations, account management, or a similar role
  • Bonus for previous support experience at a tech company, concierge company, or legal services firm
  • Experience communicating directly with clients in a fast-paced environment
  • Exceptional written and verbal communication skills
  • Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously
  • Highly detail-oriented and process-oriented, with a passion for identifying inefficiencies and improving how work gets done
  • Tech-savvy and comfortable using CRMs, support platforms, ticketing systems, AI tools, and other operational software
  • Proactive and comfortable adopting new AI tools, testing features, and integrating technology into daily work
  • Comfortable coordinating across multiple teams and driving work forward without direct authority
  • Experience with automation tools, AI workflows, or process improvement methodologies is a plus
  • SQL proficiency is a strong plus, with the ability to independently analyze operational data and inform decisions
  • Experience partnering with Product and Engineering teams is a plus
  • Thrives in a fast-paced, high-growth environment with a high degree of ownership and comfort with ambiguity
  • Bias toward building solutions and taking initiative
  • Based in New York City and available to work in-office five days per week
This is for you if....
  • You have a growth mindset and are eager to learn, adapt, and take ownership of responsibilities
  • You stay calm under pressure and focused on solutions
  • You're service-oriented and solution focused
  • You're eager to support clients going through a meaningful process
  • You enjoy owning complex operational problems from beginning to end.
  • You naturally look for ways to improve systems instead of accepting inefficient processes.
  • You love working across teams, building relationships, solving problems, and making operations more scalable through process improvement and automation.
  • You're energized by high ownership, ambiguity, and the opportunity to shape how a rapidly growing company operates.
This is not for you if....
  • You prefer repetitive work over improving systems.
  • You only enjoy reactive support rather than proactively solving operational problems.
  • You aren't comfortable coordinating multiple stakeholders simultaneously.
  • You prefer narrowly defined responsibilities over broad ownership.
  • You're looking for a remote or hybrid role. We build together in person in NYC.

Apply