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Customer Success Associate Jobs in Paterson, NJ (NOW HIRING)

Playbook

Customer Success Associate

Hoboken, NJ · On-site

About the position The Customer Success Associate will be expected to deliver superior support services to our customers by reinforcing our customers' success and differentiating us from our ...

rePurpose Global

Customer Success Associate

Manhattan, NY · On-site +1

$70K - $90K/yr

Senior Customer Success Associate rePurpose Global is a VC-backed tech startup dedicated to driving sustainable innovation in the packaging industry. Our new B2B software platform helps consumer ...

Adaptive Security

Customer Success Associate

New York, NY · On-site

$90K - $100K/yr

The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of ...

Findigs

Customer Success Associate

New York, NY · On-site

The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment ...

Topline Pro

Customer Success Associate

New York, NY · On-site

$60K/yr

As a Customer Success Associate, you'll be on the front lines of our customer experience, answering questions, solving issues, and jumping in wherever help is needed. This role is perfect for someone ...

Findigs

Customer Success Associate

New York, NY · Hybrid

The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment ...

Findigs

Customer Success Associate

Manhattan, NY · Hybrid

The Role We are looking for a Customer Success Associate who can serve as a trusted and effective front-line partner to our customers. This person will be a critical part of managing our SMB segment ...

Onyx Games LLC

Customer Success Associate

New York, NY · On-site

The Role We're looking for a Customer Success Associate to join our growing team. In this role, you'll be the voice of Onyx and play a central role in shaping the user experience-owning support ...

Topline Pro

Customer Success Associate

Manhattan, NY

$60K/yr

As a Customer Success Associate, you'll be on the front lines of our customer experience, answering questions, solving issues, and jumping in wherever help is needed. This role is perfect for someone ...

rePurpose Global

Customer Success Associate

New York, NY · Remote

$70K - $90K/yr

About the Role We are looking for a detail-oriented and proactive Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting. This ...

rePurpose Global

Customer Success Associate

New York, NY · On-site +1

$70K - $90K/yr

About the Role We are looking for a detail-oriented and proactive Senior Customer Success Associate to manage automated customer accounts, with a focus on ticket management, onboarding, and reporting.

Addition

Customer Success Associate

New York, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be the point of contact for many of our employer partners and users. * Customer Support: You'll lead our ...

Addition

Customer Success Associate

Manhattan, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be the point of contact for many of our employer partners and users. * Customer Support: You'll lead our ...

Addition

Customer Success Associate

New York, NY · On-site +1

Onboarding and Account Management / Customer Success: Managing customer relationships, you'll be the point of contact for many of our employer partners and users. * Customer Support: You'll lead our ...

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

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Customer Success Associate information

See Paterson, NJ salary details

$18.8K

$53.9K

$94.6K

How much do customer success associate jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success associate in Paterson, NJ is $53,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $66,600.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Paterson, NJ? The most popular types of Customer Success jobs in Paterson, NJ are:
What are popular job titles related to Customer Success Associate jobs in Paterson, NJ? For Customer Success Associate jobs in Paterson, NJ, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate jobs in Paterson, NJ look for? The top searched job categories for Customer Success Associate jobs in Paterson, NJ are:
What cities near Paterson, NJ are hiring for Customer Success Associate jobs? Cities near Paterson, NJ with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Paterson, NJ as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,922 per year, or $25.9 per hour.

Customer Success Associate

Adaptive Security Corporation

Manhattan, NY

Other

Posted 5 days ago

Job description

Customer Success Associate

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.

Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.

The Role

We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.

Responsibilities
  • Own all aspects of customer implementation, onboarding, and support.
  • Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
  • Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
  • Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
  • Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
  • Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
  • Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
  • Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
  • 1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
  • Strong troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills and a customer-first mindset.
  • Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
  • A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.
Compensation & Benefits
  • Competitive compensation and a fantastic office atmosphere.
  • Premium healthcare and wellness benefits.
  • Catered lunch in the NYC office, Monday - Friday

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