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Customer Success Associate Jobs in Succasunna, NJ

Litera Corp.

Manager, Customer Success

Passaic, NJ

Manager, Customer Success (International) Ready to Help Shape the Future of Legal Tech?! At Litera, we don't just build software, we transform how the world's top law firms operate. Every day, we ...

Exostar

Customer Success Manager

Passaic, NJ · On-site +1

$250K/yr

Customer Success Manager The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences ...

Giftogram

Customer Success Manager

Parsippany, NJ · On-site

Customer Success Manager • Whippany, NJ • Full-Time • In-Office The Role At Giftogram, appreciation isn't just what we do - it's who we are. As the #1 rated rewards and incentives platform on ...

Giftogram

Customer Success Manager

Parsippany, NJ · On-site

$80K - $120K/yr

Customer Success Manager • Whippany, NJ • Full-Time • In-Office The Role At Giftogram, appreciation isn't just what we do - it's who we are. As the #1 rated rewards and incentives platform on ...

Corning Incorporated

Customer Success Manager

Passaic, NJ

$126.72K - $174.25K/yr

Customer Success Manager Date: May 13, 2026 Location: North Carolina, NC, US Virginia, VA, US Florida, FL, US New Hampshire, NH, US Pennsylvania, PA, US New York, NY, US Vermont, VT, US New Jersey ...

Giftogram

Customer Success Manager

Whippany, NJ · On-site

Customer Success Manager · Whippany, NJ · Full-Time · In-Office The Role At Giftogram, appreciation isn't just what we do -- it's who we are. As the #1 rated rewards and incentives platform on G2 ...

1Huddle

Customer Success Rep

Newark, NJ

Customer Success Rep This job is based in Newark, NJ in our HQ at 550 Broad Street. Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by ...

Giftogram

Customer Success Manager

Parsippany, NJ · On-site

$80K - $120K/yr

Customer Success Manager · Whippany, NJ · Full-Time · In-Office The Role At Giftogram, appreciation isn't just what we do -- it's who we are. As the #1 rated rewards and incentives platform on G2 ...

1Huddle

Manager, Customer Success

Newark, NJ

Manager, Customer Success Today, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game based training platform companies ...

Peraton

Customer Success Lead

Basking Ridge, NJ · On-site

$104K - $166K/yr

The Customer Success Lead ensures that clients adopting the platform receive exceptional onboarding, ongoing support, and proactive engagement that drives adoption and satisfaction. Key ...

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Customer Success Associate information

See Succasunna, NJ salary details

$18.3K

$52.5K

$92.1K

How much do customer success associate jobs pay per year?

As of May 28, 2026, the average yearly pay for customer success associate in Succasunna, NJ is $52,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What Is a Customer Success Associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a Customer Success Associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a Customer Success Associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs
What job categories do people searching Customer Success Associate jobs in Succasunna, NJ look for? The top searched job categories for Customer Success Associate jobs in Succasunna, NJ are:
What cities near Succasunna, NJ are hiring for Customer Success Associate jobs? Cities near Succasunna, NJ with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Succasunna, NJ as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,457 per year, or $25.2 per hour.
Client Success Associate

Client Success Associate

WebMD

Newark, NJ • On-site

$58.50K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
Position at WebMD
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Job Summary:
Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
We're looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot.
In this role, our team members aren't just expected to manage tasks, you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools-such as Gemini, Claude, and ChatGPT-into their daily workflows. Whether they are leveraging large language models to streamline operations, using them as a creative sparring partner for high-level brainstorming, or deploying them to sharpen their personal organization, AI is a core component of our efficiency toolkit. We value candidates who move beyond manual execution, utilizing enterprise-available resources to automate the mundane and focus their energy on high-value, strategic decision-making.
Responsibilities:
  • Build and maintain strong client relationships, including onsite presence as needed
  • Support overall client satisfaction by providing the highest caliber customer-service experience
  • Partner with Sales to help meet client and internal goals and improve overall business performance
  • Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
  • Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc.
  • Support regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc.
  • Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives
  • Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market
  • Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals
  • Client travel as required

Requirements:
  • Bachelor's degree preferred or will consider related experience.
  • Minimum of 1-2 years of experience with a combination of digital, agency and healthcare experience.
  • Minimum of 1-2 years of experience in Account Management or Client Service

Preferred Qualifications:
  • Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute
  • Familiarity with HCP-based clients including MLR process
  • Understanding of digital advertising
  • Ability to thrive in a fast-paced, collaborative environment

Salary Range: $58,500-65,000. This position is also eligible for a discretionary company bonus, based upon business results.
Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:
  • Health Insurance (medical, dental, and vision coverage)
  • Paid Time Off (including vacation, sick leave, and flexible holiday days)
  • 401(k) Retirement Plan with employer matching
  • Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment..

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