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Customer Success Associate Jobs in Spring Hill, FL

AEG

Enterprise Customer Success Manager

Tampa, FL · On-site

As an Enterprise Customer Success Manager your responsibilities will include: * Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events ...

HealthJoy

VP, Customer Success & Retention

Tampa, FL · On-site

The Role You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team ...

Arrive Logistics

Client Success Manager

Tampa, FL

Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads ... Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving ...

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads ... Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving ...

Huzzle

Client Success Manager

Tampa, FL · On-site

Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ... in Client Success, Account Management, or Project Management * Proven experience managing high ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Spring Hill, FL

Customer Success Associate information

See Spring Hill, FL salary details

$15.7K

$45K

$78.9K

How much do customer success associate jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success associate in Spring Hill, FL is $44,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,200.00 and $55,600.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Spring Hill, FL?

The most popular types of Customer Success jobs in Spring Hill, FL are:

What job categories do people searching Customer Success Associate jobs in Spring Hill, FL look for?

The top searched job categories for Customer Success Associate jobs in Spring Hill, FL are:

What cities near Spring Hill, FL are hiring for Customer Success Associate jobs?

Cities near Spring Hill, FL with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Spring Hill, FL as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,957 per year, or $21.6 per hour.

(Senior) Commercial Customer Success Manager

AEG

Tampa, FL • On-site

Full-time

Re-posted 15 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges - helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
As a (Senior) Commercial Customer Success Manager your responsibilities will include:
    • Customer Success as a Strategic Priority: Proactively manage your customer portfolio and develop tailored success plans that align your customers' strategic goals with the capabilities of the vivenu platform.
    • Onboarding & First Value Realization: Guide your customers through a smooth and structured implementation. Ensure that the value of the platform becomes tangible and measurable early on.
    • Relationship Management at Eye Level: Build long-term partnerships with key stakeholders and strengthen them through workshops, regular business reviews, and initiatives such as vivenu Labs or the Ambassadors Program.
    • Growth & Expansion Advisory: Help your customers improve user experience, drive revenue growth, and optimize operational processes.
    • Customer Health Monitoring: Monitor relevant KPIs and usage data to identify risks early and implement data-driven actions to strengthen the relationship.
    • Renewal Management with Vision: Act early to develop the customer relationship further and secure contract renewals and potential expansions.
    • Voice of the Customer: Collect constructive feedback and share it with internal teams to help improve our product, services, and internal structures.
    • Enablement & Product Training: Keep customers up to date with new features and platform developments. Plan and deliver training to ensure adoption and long-term value.

What you will need to succeed in this role:
    • Stakeholder Relationship Management: Proven ability to build and maintain strong relationships with a wide range of stakeholders - including ticketing managers, digital and IT teams, and executive leadership.
    • Portfolio Management & Prioritization: Experience managing a customer portfolio, with the ability to effectively prioritize time and resources based on customer needs, goals, and KPIs.
    • Strategic Success Planning: Skills in creating actionable success plans based on customer discovery, CRM insights, real-time usage data, and relevant industry trends.
    • Effective Communication Across Formats: Confidence in facilitating workshops, delivering product demos, and conducting executive-level business reviews - with messaging tailored to each audience.
    • Hands-On Product Engagement: A detail-oriented approach with a willingness to engage directly in platform configuration to ensure optimal setup and value realization.
    • Technical Fluency: Ability to clearly explain technical concepts - such as security features, APIs, and payment integrations - in a way that's accessible to both technical and non-technical stakeholders.
    • Proactive Problem Solving: A solution-oriented mindset, especially when navigating complex customer situations or technical challenges.
    • Customer Success Expertise: Deep understanding of Customer Success frameworks and methodologies, including value realization and long-term retention strategies.
    • Professional Experience: 3+ years of experience in one or more of the following areas: Software Customer Success, the event ticketing or live event industry, or change management roles.

Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you're part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.
Global DNA
We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here - not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech's brightest minds - from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success - and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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