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Customer Success Associate Jobs in Hackensack, NJ

On Shore

Client Success Associate

Manhattan, NY · On-site

Client Success Associate Who we are looking for: 3-5 years of experience in a client success ... Bonus points for experience with CRM tools such as Salesforce and/or Asana. Bonus points for ...

Fooda

Client Success Associate

New York, NY · On-site

$65K - $75K/yr

As a Client Success Associate you will play a key role in managing day-to-day operations for the ... Regularly visit client locations to audit restaurants, gather feedback from customers, and build ...

Fooda

Client Success Associate

Manhattan, NY · On-site

$65K - $75K/yr

As a Client Success Associate you will play a key role in managing day-to-day operations for the ... Regularly visit client locations to audit restaurants, gather feedback from customers, and build ...

Vistar Media

Client Success Associate

New York, NY · On-site

$46K - $84K/yr

By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel ... What you'll do: * Assist the Client Success team in building RFPs to create comprehensive media ...

T Mobile US

Client Success Associate

Manhattan, NY · On-site

$46K - $84K/yr

Our Total Rewards Package ensures that employees get the same big love we give our customers. All ... Success is measured by the quality and relevance of proposals, effective collaboration, and timely ...

T-Mobile

Client Success Associate

New York, NY · On-site

$46K - $84K/yr

Our Total Rewards Package ensures that employees get the same big love we give our customers. All ... Success is measured by the quality and relevance of proposals, effective collaboration, and timely ...

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Customer Success Associate information

See Hackensack, NJ salary details

$20.2K

$57.8K

$101.4K

How much do customer success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate in Hackensack, NJ is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $71,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Hackensack, NJ?

The most popular types of Customer Success jobs in Hackensack, NJ are:

What job categories do people searching Customer Success Associate jobs in Hackensack, NJ look for?

The top searched job categories for Customer Success Associate jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Customer Success Associate jobs?

Cities near Hackensack, NJ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Hackensack, NJ as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

Client Success Associate

On Shore

Manhattan, NY • On-site

Other

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Client Success Associate

Who we are looking for: 3-5 years of experience in a client success, account management, or other customer-facing role. Exceptional communication and interpersonal skills. Ability to manage multiple clients and projects with strong attention to detail. Comfortable presenting to and training clients on software platforms. Problem-solver with a proactive mindset, and a "client-first" attitude. Ability to apply strong intuition and analytical skills to ensure complete and accurate understanding of client business operations. Bonus points for experience with CRM tools such as Salesforce and/or Asana. Bonus points for experience within the tax credits and incentives space.

What you'll be doing: Lead new client onboarding, ensuring a smooth and engaging transition onto our platform. Provide hands-on guidance and product walkthroughs tailored to each client's needs. Build strong, trust-based relationships with clients to drive satisfaction and engagement. Serve as the client's advocate and main point of contact for all platform-related needs. Coordinate and work cross-functionally with internal departments (ie: product, sales, engineering) to resolve client issues or requests. Continuously look for ways to improve client experience and increase client success. Provide subject matter expertise during client engagements, translating complex technical concepts into clear requirements that enable accurate and successful project delivery. Stay ahead of industry developments to proactively advise clients on new technologies, regulatory changes, and competitive dynamics. Lead technical discovery sessions, leveraging deep industry knowledge to identify gaps, risks, and optimization opportunities. Maintain clean, accurate project data while managing milestones and tasks to ensure transparent, organized, and on-track product delivery.

Life at Onshore: Rewarding compensation packages: We aim to ensure every employee feels valued and appreciated. The annual base salary for this position ranges from $100,000 - $120,000 with an additional bonus component. Healthcare benefits: We provide comprehensive medical, dental, and vision plans along with FSA and HSA options. Unlimited time off: We believe in supporting work-life balance and overall well-being, which is why we offer unlimited PTO. This allows you to take the necessary time to rest, recharge, and attend to personal matters whenever needed. Paid parental leave: We provide dedicated paid leave to support new parents, emphasizing our commitment to supporting families and helping employees prioritize their time with loved ones during this significant life event. Office environment and perks: Experience our collaborative and thriving workspace in New York City, complemented by a fully stocked kitchen, regular company gatherings, and a vibrant culture that fosters strong morale and connections among team members. Personal and professional growth: Leverage the diverse team environment to support your development through workshops, mentorship and team-building activities.

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