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Customer Success Associate Jobs in Edison, NJ (NOW HIRING)

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

EMARKETER

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to drive customer engagement, platform adoption, retention, and overall customer success across a ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Dealpath

Manager, Customer Success

New York, NY · On-site

$137K - $147K/yr

Dealpath is hiring a Manager, Customer Success to lead a growing team of Customer Success Managers and own outcomes for a portfolio of strategic customer relationships spanning institutional ...

Selr LLC

Customer Success Manager

New York, NY · On-site

$150K/yr

Customer Success Manager Location: New York, NY (Onsite) Compensation: $150,000 base salary, $220,000 OTE Industry: Marketing Technology Employment Type: Full-time Customer Success Manager Our client ...

ArcSpan

Manager, Customer Success

New York, NY · On-site

Customer Success Manager Location: New York, NY (Hybrid) Experience: 46+ Years About ArcSpan Technologies ArcSpan Technologies is an innovative audience monetization SaaS company operating at the ...

MillTech

Customer Success Manager

New York, NY

Customer Success Manager Reports to: Head of Customer Success Location: New York City, USA Salary: USD 110,000 - 130,000 Overview - About MillTech MillTech provides advanced FX Hedging and Cash ...

MillTech

Customer Success Manager

New York, NY · On-site

Customer Success Manager Reports to: Head of Customer Success Location: New York City, USA Salary: USD 110,000 - 130,000 Overview - About MillTech MillTech provides advanced FX Hedging and Cash ...

Patlytics

Customer Success Manager

New York, NY · On-site

$120K - $150K/yr

Customer Success Manager We are looking for a highly motivated Customer Success Leader, who will drive and execute a strategic vision to ensure our customers receive the maximum value from each ...

Smartly

Customer Success Manager

New York, NY · Hybrid

$75K - $100K/yr

As a Customer Success Manager at Smartly.io you will... * Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their ...

talentpluto

Customer Success Manager

New York, NY · On-site

$130K - $200K/yr

The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to own the post-sale relationship for a fast-growing book of enterprise home-services accounts. This is ...

PointOne

Customer Success Lead

New York, NY · On-site

$140K - $170K/yr

Following an excellent seed round and rapid customer adoption, we're expanding our customer success team to keep up with demand. Who you are You have 5+ years of experience in customer success ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

Healthix

Customer Success Manager

New York, NY · On-site

$125K - $165K/yr

Customer Success Manager REPORTS TO : Director of Customer Success DEPARTMENT: Customer Success HOURS : 40 Hours Monday - Friday 9:00a - 5:00p FLSA STATUS : Exempt JOB TYPE: Full-Time RATE : $125k ...

Pangram

Customer Success Manager

New York, NY · On-site

$120K - $160K/yr

Role Summary As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to ...

Justworks

Customer Success Manager

New York, NY · On-site

As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Edison, NJ

Customer Success Associate information

See Edison, NJ salary details

$19.2K

$54.9K

$96.3K

How much do customer success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate in Edison, NJ is $54,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Edison, NJ?

The most popular types of Customer Success jobs in Edison, NJ are:

What are popular job titles related to Customer Success Associate jobs in Edison, NJ?

For Customer Success Associate jobs in Edison, NJ, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Edison, NJ look for?

The top searched job categories for Customer Success Associate jobs in Edison, NJ are:

What cities near Edison, NJ are hiring for Customer Success Associate jobs?

Cities near Edison, NJ with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Edison, NJ as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 3% Temporary, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $54,859 per year, or $26.4 per hour.

Director, Customer Success

Global Relay

New York, NY

Full-time

Re-posted 8 days ago

Job description

Your role:

As Director, Customer Success, you will manage a team that owns strategic and enterprise customer relationships at Global Relay, a leader in the FinTech and RegTech space. Reporting to the VP of Customer Success, you will lead, build, and train a team of Customer Success Managers in a high-growth enterprise environment. You will be responsible for ensuring the Customer Success Team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you will manage a team that strengthens Global Relay's relationships with enterprise and mid-market customers, drives growth, and focuses on proactive customer engagement strategies. You will serve as a customer champion and change leader, demonstrating excellent communication skills while fostering a collaborative spirit at our flagship office in midtown Manhattan.

Your responsibilities:

  • Recruit, lead and inspire a high-performance team to achieve customer goals and objectives
  • Own and drive customer success strategy for engaging with the world's top finance and regulated companies
  • Develop and drive strategic best practices for customer success and engagement
  • Build strategies to drive adoption, retention, and expansion with our largest customers
  • Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
  • Actively engage with customers throughout the relationship lifecycle
  • Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
  • Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer needs
  • Report on and own KPIs for strategic and enterprise customers
  • Own commercial strategy for Enterprise portfolio; facilitate complex contract negotiations and renewal processes

About you:

  • Minimum 10 years of experience in SaaS Customer Success and/or customer-facing roles
  • 8+ years of management experience for mid-to-large size teams
  • Experience in complex contractual negotiations with solid understanding of customer expansion
  • Strong leader and motivator with a track record of exceptional performance
  • Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
  • Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
  • Professional business manner with the ability to establish relationships with executive stakeholders
  • Outstanding communication and organizational skills with strong attention to detail
  • Excellent listening and interpersonal skills
  • Highly motivated and energetic, with strong analytical and problem-solving skills
  • Strong work ethic with ability to multi-task and prioritize in a fast-paced environment
  • Compliance/finance industry knowledge or management consulting experience a plus

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