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Customer Success Associate Jobs in Dallas, TX (NOW HIRING)

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Kofile Inc.

Customer Success Manager

Dallas, TX

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

The Customer Success Manager (CSM) serves as the primary customer-facing leader responsible for ensuring customers realize measurable business value from their CCaaS investments. As a CCaaS reseller ...

Safran

Customer Success Leader

Grand Prairie, TX · On-site

Customer Success Leader Job details General information Entity Safran is an international high ... Education/Experience • Associate's degree in Business, Engineering, Aviation, or a related field ...

Comply365

Customer Success Manager

Irving, TX · On-site

Customer Success Manager Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and ...

Lever Demo 2

Customer Success Manager

Arlington, TX

The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...

Enseo

Customer Success Manager

Plano, TX · On-site

Customer Success Manager At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico deliver ...

Comply365

Customer Success Manager

Irving, TX · On-site

$90 - $150/hr

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

Comply365

Customer Success Manager

Irving, TX · On-site

As a Customer Success Manager (CSM), you will own the post-sale relationship for a portfolio of customers and act as their trusted advisor across all three solution lines. This role goes beyond ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Dallas, TX

Customer Success Associate information

See Dallas, TX salary details

$18.3K

$52.4K

$92K

How much do customer success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer success associate in Dallas, TX is $52,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,800.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Dallas, TX?

The most popular types of Customer Success jobs in Dallas, TX are:

What are popular job titles related to Customer Success Associate jobs in Dallas, TX?

For Customer Success Associate jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Dallas, TX look for?

The top searched job categories for Customer Success Associate jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Success Associate jobs?

Cities near Dallas, TX with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $52,420 per year, or $25.2 per hour.

Director, Customer Success - M5 (CUSSUC - Customer Success)

PowerSchool Group LLC

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

PowerSchool rating

9.1

Company rating: 9.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

26th of 246 rated software companies

Job description

Overview
About PowerSchool
At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.
Team Overview
Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.
Responsibilities
Director, Customer Success Operations
Role Overview
The Director, Customer Success Operations is a strategic transformation leader responsible for building and scaling the operating engine that drives customer health, retention, and expansion.
Reporting to the VP of Customer Success Operations, this role translates Customer Success strategy into disciplined execution by designing scalable processes, enabling data-driven decision-making, and embedding operational rigor across the organization.
This leader plays a critical role in advancing the organization toward a predictive, digital-first Customer Success model, with direct ownership of the retention framework, scaled/digital engagement motions, and implementation and optimization of a new Customer Success platform.
Success in this role is measured by improvements in retention outcomes, forecast accuracy, operational efficiency, and the ability to scale Customer Success without linear cost growth.
Key Responsibilities
  1. Retention Model Ownership (Core Priority)
  • Own the design, evolution, and operationalization of the Customer Success retention model
  • Define and standardize key drivers of retention, including customer health scoring, risk identification and value sustainment
  • Improve predictability of churn and renewal outcomes through data, insights, and process discipline
  • Partner with GVP of Customer Success to embed proactive, outcomes-driven behaviors across the organization
  • Establish governance and operating rhythms (risk reviews, forecast calls, value alignment) tied to retention performance
  1. Digital & Scaled Customer Success Motions
  • Lead the shift toward digital-first and scaled engagement models to improve coverage, efficiency, and consistency
  • Evaluate segmentation, coverage models, and lifecycle journeys across high-touch, tech-touch, and digital segments
  • Design and implement automated customer journeys, campaigns, and lifecycle orchestration
  • Increase adoption of digital programs while maintaining strong customer experience and outcomes
  • Partner with Marketing, Product, and Enablement to deliver cohesive digital customer experiences
  1. Customer Success Platform (CSP) Deployment, Optimization & CS Technology Strategy
  • Own deployment of a new CSP as the system of action for Customer Success
  • Standardize playbooks, CTAs, health scoring, and workflows to drive consistency and scale
  • Improve data integrity, usability, and adoption across CS teams
  • Partner with Data, IT, and Sales Operations to align CRM (Salesforce) and CSP data models
  • Lead the roadmap for automation, AI-driven insights, and predictive analytics within the CSP
  1. Operating Model & Process Transformation
  • Define and evolve the Customer Success operating model (segmentation, lifecycle governance, engagement motions)
  • Translate CS strategy into scalable processes and programs across onboarding, adoption, risk, renewal, and escalation
  • Drive standardization while enabling flexibility for different customer segments
  • Lead enterprise-wide change management to drive adoption of new processes and operating models
  1. Insights, Forecasting & Performance Management
  • Develop and maintain executive dashboards and KPIs for customer health, retention, and operational performance
  • Improve renewal forecast accuracy through better data, processes, and accountability
  • Lead capacity planning, coverage modeling, and cost-to-serve optimization
  • Deliver actionable insights to identify trends, risks, and growth opportunities across the customer base
  1. Cross-Functional Leadership & Governance
  • Act as a strategic partner to Customer Success, Product, Sales, Support, Finance, and Enablement teams
  • Drive alignment on customer lifecycle ownership, handoffs, and shared outcomes
  • Establish and lead operating cadences (business reviews, risk reviews, exec reporting)
  • Advocate for customer needs and operational improvements across the organization
  1. Team Leadership & Capability Building
  • Build and lead a high-performing Customer Success Operations team
  • Define clear roles across operations, analytics, systems, and program management
  • Develop talent, coaching leaders in operational excellence and data-driven execution
  • Foster a culture of accountability, continuous improvement, and customer-centric thinking

Qualifications
Qualifications
Required
  • 8+ years of experience in Customer Success, Operations, Revenue Operations, or related function
  • 3+ years of people leadership experience
  • Proven success scaling operations in a SaaS or technology-enabled environment
  • Strong analytical skills with demonstrated ability to translate data into action
  • Deep experience driving cross-functional initiatives and organizational change

Preferred
  • Hands-on experience with a CSP and Salesforce ecosystems
  • Experience building retention models and predictive health scoring frameworks
  • Strong background in digital customer success and scaled engagement models
  • Experience leading transformation initiatives (automation, AI, or operating model shifts)

Key Performance Indicators (KPIs)
Retention & Customer Outcomes
  • Gross and Net Revenue Retention (GRR / NRR)
  • Health score accuracy (predictive vs. actual outcomes)
  • Time-to-value and product adoption metrics
  • Reduction in escalations and churn drivers

Operational Excellence
  • Forecast accuracy (retention and risk)
  • Process consistency and adherence
  • Gainsight/CSP adoption and data quality
  • Cycle time reduction across CS workflows

Scale & Efficiency
  • Cost-to-serve improvements
  • Expansion of digital/scaled coverage
  • Automation adoption and workflow efficiency
  • Cross-functional SLA performance

What Success Looks Like
  • A predictive, trusted retention and customer health engine is in place and used consistently by CS leadership
  • CSP is fully leveraged as a system of action, not just reporting
  • Digital CS motions are scaled and delivering measurable improvements in coverage and efficiency
  • Customer Success teams operate with clarity, consistency, and accountability
  • Leadership has real-time visibility into customer health and operational performance
  • Retention, expansion, and customer outcomes improve at scale without proportional cost increase

Compensation & Benefits
Compensation & Benefits
PowerSchool offers the following benefits:
  • Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
  • Flexible Spending Accounts and Health Savings Accounts
  • Short-Term Disability and Long-Term Disability
  • Comprehensive 401(k) plan
  • Generous Parental Leave
  • Unrestricted paid time off (known as Discretionary Time Off - DTO)
  • Wellness Program, including ClassPass & Employee Assistance Program
  • Tuition Reimbursement
  • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $55,700 - $172,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
EEO Commitment
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accomodations@powerschool.com.

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