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Customer Success Associate Jobs in Basking Ridge, NJ

Uncountable

Customer Success Associate

New York, NY · On-site

$80K - $90K/yr

As a Customer Success Associate, you'll drive adoption at our largest and most strategic accounts. You'll be the person who gets scientists actually using Uncountable: building the adoption plan for ...

SinglePlatform

Customer Success Associate

New York, NY · On-site

In this role you will be responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle. We're looking for superior people skills and a ...

Talkspace

Payor Success Associate

New York, NY · On-site +1

$40K - $70K/yr

We are looking for a Payor Success Associate to join our team. The Payor Success Associate is ... Customer Success inquiries * Unmatched clients/members * VIP escalations * Internal escalations

Posted today

Talkspace

Payor Success Associate

New York, NY · On-site +1

$40K - $70K/yr

We are looking for a Payor Success Associate to join our team. The Payor Success Associate is ... Customer Success inquiries * Unmatched clients/members * VIP escalations * Internal escalations

New

Vestwell

Partner Success Associate

New York, NY · On-site

$55K - $70K/yr

Vestwell is expanding and we're excited about adding a Partner Success Associate to our client ... CRM. * Answer the general inbound phone lines, channeling inquiries to the appropriate teams, and ...

Posted today

Vistar Media

Client Success Associate

New York, NY · On-site

$46K - $84K/yr

By combining our DOOH expertise with T-Mobile's unique customer insights and expansive omnichannel ... What you'll do: * Assist the Client Success team in building RFPs to create comprehensive media ...

Cara

Customer Success

New York, NY · On-site

About the Role As a Customer Success Manager at Cara, you'll be responsible for ensuring agencies and brokerages successfully adopt and expand their use of Cara after the sale. You'll own the ...

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Customer Success Associate information

See Basking Ridge, NJ salary details

$19.1K

$54.6K

$95.8K

How much do customer success associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer success associate in Basking Ridge, NJ is $54,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $67,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

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Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $54,610 per year, or $26.3 per hour.

Customer Success Associate

Uncountable

New York, NY • On-site

$80K - $90K/yr

Full-time

Posted 28 days ago

Job description

About Uncountable
Science moves slowly, not because researchers aren't brilliant, but because their tools haven't kept up. Uncountable is changing that. We build a unified R&D platform used by the world's leading chemists, material scientists, and biologists to dramatically accelerate how new products are discovered, developed, and brought to market.
Founded by engineers from MIT and Stanford, and trusted by enterprise R&D organizations across chemicals, pharmaceuticals, advanced materials, and food & beverage, Uncountable is on a mission to accelerate industrial R&D by an order of magnitude. We're a high-impact team that moves fast and gives people real ownership from day one.
The Role
Enterprise software succeeds or fails on adoption. A perfectly configured platform that scientists don't use every day creates zero value, and closing that gap is one of the highest-leverage things we do.
As a Customer Success Associate, you'll drive adoption at our largest and most strategic accounts. You'll be the person who gets scientists actually using Uncountable: building the adoption plan for each account, running the training programs, coaching power users, and diagnosing where usage is stalling and why.
This is a specialist role, deployed where it matters most. Account Managers own the customer relationship and the commercial outcome. You own the adoption plan: creating it, delivering it, and reporting on it. You'll carry three to five accounts at a time, typically global organizations with thousands of researchers across multiple sites and divisions. Your primary measure of success is weekly active user growth at those accounts, and your bonus is tied to it.
You'll join each account in the final stretch of implementation to lead training as the platform goes live, then stay with it afterward to turn launch into daily habit.
You'll sit between our Account Management and Implementation teams: enough scientific fluency to earn credibility at the bench, enough commercial instinct to connect adoption to renewal and expansion.
What You'll Do
Build and Own Adoption Plans
  • Create the adoption plan for each of your accounts: who needs to be using what, by when, and what's blocking them today
  • Monitor platform usage data to find at-risk teams, underused features, and pockets of strong adoption worth replicating
  • Diagnose why adoption stalls (unclear workflows, missing configuration, change resistance, an unconvinced manager) and drive the fix with the right internal team
  • Report progress against weekly active user targets to customer stakeholders and internal leadership
Design and Deliver Training
  • Partner with the Implementation team late in each project to lead go-live training, then own the enablement relationship from there
  • Build and run training tailored to each audience's actual workflows rather than generic feature tours, for scientists, lab technicians, data managers, and R&D leadership
  • Deliver across formats: onsite sessions, virtual workshops, office hours, documentation, and recorded content
  • Develop customer-side champions and power users who sustain adoption after you step back
  • Create reusable enablement assets that scale beyond the accounts you touch directly
Drive AI Adoption
  • Own rollout and adoption of Bodie, Uncountable's AI assistant, across your accounts
  • Teach scientists how to use AI on their own data, moving them from curiosity to daily use
  • Surface the use cases that land, and the ones that don't, to Product and Engineering
Engage Customers and Partner Internally
  • Run working sessions with R&D teams, translating how they design experiments and record results into how they should use the platform day to day
  • Navigate large, multi-divisional organizations where adoption is won site by site and team by team
  • Partner with Account Managers to turn adoption strength into renewals, expansion, and referenceability, and flag risk before it hits a renewal cycle
  • Act as the voice of the user internally, bringing friction from the field to Product and Engineering
Your First 180 Days
Month 1: Build fluency in the platform, our customers' scientific workflows, and how our top accounts use us today. Shadow training sessions, then start delivering pieces of them.
Months 2 to 3: Take over training delivery at your accounts. Write your first adoption plans and get close enough to the usage data to spot problems before customers raise them.
Months 4 to 6: Run a measurable adoption program at a strategic customer against a weekly active user target, write up what worked, and become the person the AM team pulls in when a key account needs to move.
Requirements
1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure.
Scientific or technical grounding. A degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment.
A teaching instinct. You're good at making complex software feel obvious, and you get energy from watching someone go from confused to fluent.
Comfort with data and software. You can work with data in Excel or similar tools and use usage data to build an argument. You pick up new technical tools quickly.
Strong communication. Clear writing, clear speaking, and the ability to adjust between a bench scientist and an R&D director.
Ability to travel 30 to 40% within your region. Adoption work happens onsite, in labs, with people.
Preferred Qualifications
  • Hands-on lab experience. Time spent running experiments gives you instant credibility with our customers
  • Experience building training programs or enablement content from scratch
  • Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
  • Experience with complex, multi-divisional, multi-geographic customers
  • Interest in AI and how it's changing R&D workflows
Why This Role
  • The highest-leverage problem we have. Adoption is the difference between a platform customers renew out of habit and one they can't operate without
  • Deployed where it counts. You'll work our largest and most strategic accounts, alongside our most experienced AMs and implementation leads
  • First of its kind here. You'll be our first dedicated Customer Success Associate, working from an established implementation and account management methodology while bringing a sharper focus on training and adoption than we've had before
  • A front-row seat on AI in R&D. You'll be the person teaching working scientists at global enterprises how to actually use AI in their labs
  • Direct impact. Your work accelerates R&D at organizations developing next-generation products, from sustainable materials to pediatric cancer treatments
  • An engineering-first culture. You'll work closely with our engineering and product teams, giving you a window into how world-class software gets built and a voice in shaping it

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