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Customer Success Associate Jobs in Adrian, MI (NOW HIRING)

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Customer Service Sales Associate

Toledo, OH · On-site

$75K - $95K/yr

We'll set you up for success and be there with you every step of the way. Come as you are, bring ... Customer Service & Sales Associate Expectations: * Help local business owners save money on their ...

Aktion Associates, Inc

Client Success Analyst

Maumee, OH · On-site

  • Retirement

About Aktion Aktion Associates is a North American ERP software reseller in the top 20 of the VAR ... Update and maintain CRM with logs of all client related activities. Education, Experience and ...

KnitWell Group

customer specialist

Toledo, OH · On-site

Contribute to the store's success by maintaining the highest brand and execution standards. * Support an inclusive and welcoming store environment for customers and associates. You'll bring to the ...

SpartanNash Company

Retail Associate

Delta, OH · On-site

$14.50 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 702 Main St ...

SpartanNash

Retail Associate

Wauseon, OH · On-site

$14.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 810 N Shoop ...

SpartanNash Company

Retail Associate

Wauseon, OH · On-site

$14.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 810 N Shoop ...

SpartanNash

Retail Associate

Delta, OH · On-site

$14.50 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

... customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S ... Ready to contribute to the success of our food solutions company? Apply now! Location: 702 Main St ...

Home Depot

Customer Service/Sales

Toledo, OH

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Toledo, OH · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Toledo, OH · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Toledo, OH · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Toledo, OH · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Home Depot

Customer Service/Sales

Toledo, OH · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools ...

Ross Stores

Retail Associate

Holland, OH · On-site

$13.25 - $15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Adrian, MI

Customer Success Associate information

See Adrian, MI salary details

$16.6K

$47.5K

$83.4K

How much do customer success associate jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer success associate in Adrian, MI is $47,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,100.00 and $58,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

More about Customer Success Associate jobs
What are the most commonly searched types of Customer Success jobs in Adrian, MI? The most popular types of Customer Success jobs in Adrian, MI are:
What job categories do people searching Customer Success Associate jobs in Adrian, MI look for? The top searched job categories for Customer Success Associate jobs in Adrian, MI are:
What cities near Adrian, MI are hiring for Customer Success Associate jobs? Cities near Adrian, MI with the most Customer Success Associate job openings:
Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Adrian, MI as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $47,518 per year, or $22.8 per hour.

Customer Success Associate

Wauseon Machine / McAlister Design and Automation

Wauseon, OH • On-site

$45K - $50K/yr

Full-time

Posted 13 days ago

Job description

Description
Integrion Automation (formally Wauseon Machine) is currently looking for a full-time, onsite Customer Success Associate located in Wauseon, Ohio. The Customer Success Associate plays a key role in delivering exceptional customer experience by supporting the day-to-day operations of the Customer Success Department. This position coordinates customer service requests, service activities, warranty administration, spare parts, and operational documentation while partnering closely with Sales, Service Operations, Applications, Purchasing, Accounting, and Robotics Automation.
The Customer Success Associate helps create positive customer experience by providing timely communication, coordinating service activities, and ensuring customer needs are handled accurately and efficiently.
Core Responsibilities
• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities while partnering with Robotics Automation and other internal business units as needed.
• Serve as the primary point of contact for customer service requests, warranty inquiries, spare parts requests, and general service support while providing timely communication and follow-up.
• Coordinate customer communications regarding service scheduling, technician visits, service timelines, documentation requests, and ongoing service activities.
• Process spare parts requests from initial customer inquiry through quotation, purchase order receipt, job creation, customer follow-up, and delivery coordination using HubSpot, JobBOSS, and UKG.
• Coordinate warranty requests by gathering documentation, tracking progress, communicating with customers, and facilitating internal handoffs for timely resolution.
• Enter and maintain accurate customer records, service opportunities, quotations, purchase orders, work orders, and operational documentation within HubSpot and JobBOSS.
• Support service job closeout by coordinating customer signoffs, verifying documentation, tracking invoicing readiness, and assisting Accounting with billing preparation.
• Maintain service dashboards, reports, workflows, templates, and operational tracking tools to support departmental performance and continuous improvement.
• Assist with onboarding new service customers, maintaining customer contact information, scheduling meetings, and supporting other departmental administrative activities.
• Identify customer needs and route service or sales opportunities to the appropriate internal teams while promoting a responsive, professional, and positive customer experience.
Preferred Qualifications
• 2-4 years of experience in customer service, administrative support, sales support, service
coordination, or a related field preferred.
• Experience in manufacturing, industrial automation, field service, or a technical environment is a
plus, but not required.
• Experience using CRM and ERP systems is preferred; HubSpot and JobBOSS experience is a plus.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Teams.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of
customer service.
• A positive attitude, willingness to learn, and ability to work collaboratively across multiple d
departments.

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